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Onecom is one of the UK’s leaders in unified communications, specialising in business solutions which bring mobile and fixed line voice and data services together with super-fast broadband as a single, tailored, integrated package.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
Reviews 729
Russell Campbell
Jul 25,2024on the ball ,sorted my request out in less than a minute
investigate
Jul 25,2024Look up "Onecom problems & mis-sold contracts" on Facebook. We’re all encountering the same problems. Aaron helped with my mis-sold Vodafone plan, which included fake free items and 18 months of cashback. After that, the charges increased significantly!
Patrick Arkle
Jul 25,2024Hollies was excellent!
Tomasz Zablocki
Jul 24,2024Again, just a nightmare both Onecom and Vodaphone, they cut out my mobile data on the 8th of July and I still don`t have them, running a business. Both sides are shifting responsibility for what happened and there is still no resolution. I was punished for filing a case with Cisas against them. What unreliable business partners they are.
George
Jul 24,2024Prompt and professional service
M. Asif
Jul 24,2024Amazing customer service from Teigan.
Richard
Jul 24,2024The positive reviews must be from people who haven't realised that they have been scammed yet. 1. The worst bit!!! Halfway through your contract you will discover that the price they told you about on the phone call only lasts for half the contract and unless you renew on a new contract you will be left paying an outrageous bill (details later). Oh and your new contract will be the same so halfway through either renew or pay the outrageous bill. There is no way to leave with out a massive bill. 2. They include loads of stuff you don't need for 'free'. Mobile internet routers, VOX service (whatever that is). The problem is that it's 'free' until half-way through the contract when it's not free and that adds to the outrageous bill. When you get a phone with unlimited data why would anyone need a mobile internet router? They do it because they then charge you for two phone lines, one for your phone and one for your router. 3. If you're not VAT registered the price they tell you isn't the price you pay. It's to do with the way the VAT is applied. Not possible to go into detail here but it's all part of the con. My bills for two mobile SIMS, two wireless routers and VOX whatever that is (I didn't need the routers or VOX but believed that they were included for free). My sales summary states recurring charges £57 The lowest bill I ever had was £89.73 Halfway through the contract my bill jumped to £221.66. After complaining I managed to negotiate this down to £168 but I've also had to put an inconvenient cap on my data to get down to that price. Given that all I needed was the two mobile SIMS it's outrageous and I feel utterly conned. They use small print and a carefully constructed sales script to pull off the scam. It's only legal because they are selling business contracts, they wouldn't get away with it selling consumer contracts. Before you go any further please look up the Facebook group OneCom problems and mis-sold contracts. So many people have been stung by OneCon. Many have bills worse than mine!
Claire Cooling
Jul 23,2024I have been with Vodafone for 20 years (now family of 4) was unaware I had agreed to change to onecom. Currently paying £241 a month for 3 sim only contracts on phones 5 years old plus a 2 year old iphone. Original deal was discounted but have had to pay full price for a year to exit contract. Daughter at uni in Chester and does not get a signal. Can't wait to be free, just one more month. Customer service just say it's what I agreed or I can renew. No chance. They offered a new deal which was 20.00 a month more than EE for 1 phone.
Louise Jayne
Jul 23,2024Scammers. Honestly don’t go near them. HONESTLY THIS COMPANY IS A SCAM. They sold me so many lies, even pretended to be BT, fitted a faulty line which doesn’t work and won’t release me from my contact a day later. They have now admitted a fault in pretending to be BT when in fact are one com. But won’t realease me anyway. They put so much fine print into a contract they don’t tell you about. (A 5 year contract) and put the money up as you go. Please don’t be tricked into it like I was. I might have to shut my business down from them. Products that don’t work, rubbish communication, fraudulent and life ruining.
Jonathan
Jul 23,2024Spoke to Simon W via webchat as regards whether or not my mobile data allowance was usable abroad, he quickly checked the situation and gave me my answer. He also quickly informed me about my contract coming to an end and what my options were, very clear and concisely, great job
Mis-sold
Jul 23,2024read my previous review, they are saying they dont know who i am but called me to try and fix!
Horrible liars
Jul 23,2024Still scamming people!
read my review
Jul 23,2024917 members in the group now.... Over 900! Avoid this company Check "Onecom problems & mis-sold contracts" on Facebook. Many have encountered similar issues. Aaron assisted with my Vodafone plan, which included fake free items and 18 months of promised cashback. After that, the fees became excessive! Update: I spoke to you and you are not interested in sorting things. You scammed me!
PatsterJ
Jul 23,2024The best customer service I have ever had. Prompt, complete, courteous. Highly recommended.
Nigel Campbell
Jul 23,2024Clear to speak to and very helpful
Graham Carter
Jul 23,2024Total scam! They miss sell dodgy phone contacts! Really wish I'd never heard of them! When 17 months is up I will stop paying them! They will threaten me but I don't care!
Lucy Bradshaw
Jul 23,2024Wouldn’t even give one star. Search the Facebook group one com missold contracts to get the full picture they are scandalous giving ridiculously lengthy contracts, say dongle is free but charge. Prey on small businesses and trap people .they Are being repeatedly taken to cifas they lie and threaten and to get out they charge thousands please please don’t be another casualty
Melissa Sinden Gray
Jul 23,2024If I could give this company -5*, I would. I am stuck in a long contract I believe I was duped into, and cannot WAIT until I am able to leave this company. Take a look at OneCom Problems page on Facebook. Dreadful, dreadful company who at best have dodgy practices...
gill redfern
Jul 23,2024so glad i found the facebook group "onecon" search this!!
Consumer
Jul 25,2024Very polite over the chat and nothing was too much trouble