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Onecom is one of the UK’s leaders in unified communications, specialising in business solutions which bring mobile and fixed line voice and data services together with super-fast broadband as a single, tailored, integrated package.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
Reviews 729
annoyed customer
Jul 23,2024this company are being investigated Search for "Onecom problems & mis-sold contracts" on Facebook. Many of us are encountering the same issues. Aaron helped me with my mis-sold Vodafone plan, which included fake free items and 18 months of cashback. After that, the charges increased significantly!
Mr Alec Woodland
Jul 23,2024I feel massively taken advantage of, was promised to have lower bills on the initial sales call, then they did everything they could to omit and even conceal the important details like in actual fact the price would end up being 8x what I was paying after 17months.
Mel Mcfadden
Jul 22,2024No stars again! still no phone call, no email replies and no help from oneline chat. Each time they try to fill their profile with 5* reviews - which I am sure are not real, I will continue to give bad reviews that are more accurate
lee evans
Jul 22,2024They put my elderly grandfather on a 60 month business account when he doesn't own a business he lives alone they take £80 a month from him, and they exploit elderly confused people absolutely disgusting company, and Vodafone should be ashamed to be associated with onecom. This is in regards to my grandfather account not mine
Katie Sims
Jul 22,2024Absolutely awful customer service and in general. We’ve been trying to cancel our contract but they keep sending invoices and credit notes! Ridiculously hard to cancel the contract. Not worth the effort.
Stephen Ash
Jul 22,2024I signed a two year contract with these scammers. After 11 months they stopped paying my credit towards the Vodaphone sim only account. This meant I was charged £45/month. I was told I had to sign yet another 24 month contract to reduce it to £18, or just keep paying the £45 every month until June 2025. When I threatened to terminate they said it would cost me £500!!! Effectively it’s a no win situation. You can’t get out of it…..ever. I was told that the account would be reviewed after 12 months for upgrade or the like; or atleast that’s what I was led to believe. Not that only half of the contract would be at the credited rate! When Richard organised this I trusted what he said. Yes so should have read the small print; but I do tend to trust people.
James J
Jul 22,2024I've now had multiple positive experiences with Onecom customer services thanks to Tina's help, she's always been able to sort any issues or questions in a prompt and friendly manner. Very professional service and extremely helpful.
Helene - Click Dealer Ltd
Jul 19,2024Christy from Onecom is great. Super helpful! Anything we need as company she is always willing to help. Never had any issues Chris
Kevin
Jul 19,2024took the time to explain what to do and my options. very olite and understanding.
Jeff
Jul 19,2024Received a cold call from Onecom, their representative was blurring the lines between their organisation and BT and when I explained we already had a direct relationship with one of their suppliers I was told 'that was all you needed to say' and hung up on! Certainly not an organisation I would want to deal with following that experience.
vic donnelly
Jul 19,2024smooth professional freindly................spot on.
Maxine
Jul 19,2024I have used Onecomm for a number of years now and every time I email they come back to me within a very reasonable period of time with an answer to my query, there emails are always very personable and pleasant and nothing seems to much trouble for them. I have received many emails from Naomi and she is always so helpful and pleasant.
Sara
Jul 19,2024Don't know how you sleep at night. Sending me debt recovery letters is a waste of time and energy as I will not pay you a penny - a 60-month contract for a business with under 10 staff is illegal I searched the "Onecon" group on Facebook - hundreds of people have been ripped off! It's the worst company ever.
Keith S
Jul 19,2024Jordan is the most amazing, helpful, responsive, committed, premium employee, every time i make contact her response is instant and 100% plus helpful and always assisting. Major promotion and recognition is urgently required from OneCom directors to ensure this is noted and seen by others. Keith Stockwell long term customer and totally satisfied
Mr O'regan
Jul 19,2024I got through to Cloe today and she was really helpful and very polite.It was so nice to speak to someone so helpful,long may she continue xx
A humphries
Jul 18,2024Onecom scammed me through not providing a service and tried charging me over double what was agreed on the sales call. They use Gamma Horizon and I cancelled within 14 days when the installation failed. Yet they will not let me out the contract. I had no proper phone system and yet still don't. They are hounding me money for a system that doesn't work. SUPPORT THE SCAMMED AND FIGHT BACK: Onecom problems & mis-sold contracts ON FACEBOOK **UPDATE: they tried flagging this for defamation - stating facts is not defamatory. Rich coming from people who tell you and have on their contracts a summary price that you do not pay (you pay loads more) **
Andrew Price
Jul 18,2024Elisia B was really helpful . Is was very easy and straightforward.
Bethan Walters
Jul 17,2024Casey M was very helpful and gave me all the information I need to make a decision on which contract would be best for me.
Mike F
Jul 17,2024These guys were charging me £90 a month but I moved away yesterday, such a relief to get away
Pascal
Jul 23,2024They don’t even deserve one star!!! Whatever you do don’t ever sign anything with this company they are fraudsters who misold contracts to thousands of people including the elderly and charities and then your bills go up and up and up without you agreeing. The stories I have read and what I have experienced has been nothing but horrific. There are 917 people currently in a Facebook group all of whom have been defrauded by OneCom. Facebook - OneCom problems and misold contracts