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Reviews 276
Alice M
Aug 17,2024The five star reviews are well deserved. This was my first time ordering dress hire and was super impressed with Only Once. Lottie was very quick to answer messages and had some helpful tips regarding sizing.
Liv
Aug 05,2024Great customer service
Adele
Jul 24,2024It was really easy to checkout. I received the dress a week before the event, which was great. It was in a good condition and freshly cleaned. The only downside was that the boning in the dress had shaped to other people’s body shape. The dress still looked fabulous. It was easy to return and I hope that everything is good on the other end once it has been received.
Chloe
Jul 15,202410/10 I cannot recommend enough! From start to finish Lottie was so helpful and responded so quickly, it made the whole process so easy! I will definitely be using Only Once again! The dress was perfect and customer service was just brilliant! Thank you so much Lottie! Xxx
Anisa Baruah
Jul 13,2024I had a ball coming up and unfortunately the dress I chose was a little big, however Lottie was so incredibly helpful and was able to get a back up dress to me just in time! The dress I received was in amazing condition and I got so many compliments on the night, thank you!
MR H WILLIAMS
Jul 10,2024Excellent service and good communication with the company. Will definitely use again - Thank you
Sara Cameron
Jul 08,2024Lovely dress, dress did not vome with a return label so they refunded me the cost of return- lottie is lovely xx
Terrie Patterson
Jul 06,2024Honestly could not recommend this business enough. The dress arrived a few days early and the whole process was seamless. Ill definitely be renting from only once again x
Jemima Twyford
Jul 06,2024lovely dress
Laura Clarke
Jul 06,2024I would highly recommend this company. Lottie was so helpful and gave great advice in terms of sizing etc. Such a gorgeous range of dresses and I will definitely use their services again! Great value too!
Elli
Jun 23,2024The whole experience was easy and super clear. The ‘purchase’ on the website was quick and took no time at all. My dress was actually delivered early which was nice! The return was then super simple. My dress was beautiful and turned up in pristine condition. Will definitely use Only Once Dress Hire again! Xxx
Nicola Osrin
Jun 21,2024I had a great experience renting with Only Once Dress Hire. Lottie got the dress out to me very fast and it was in perfect condition!
Ffion Legge
Jun 18,2024The service and quality of this rental service can not be faulted! Great communication when I sent message with some concerns due to some issues I had with another rental company, I was reassured that I would not have the same issues and they were absolutely right. The dress was everything I wanted and more! It was unaltered and in perfect condition, it really was as good as new! It has clearly been carefully handled and well looked after. It came in plenty of time for my event so I had time to try it on beforehand in case of any issues. The return was also easy and straightforward with just a QR code and no need for printing labels. I have nothing but good things to say and I can’t wait to come back for another rental for my next event! Thank you ☺️
Liv
May 31,202410/10 would recommend Only Once Was so easy and so simple! Was such good customer service, such a good selection of dresses AND it’s a more sustainable alternative to buying a dress you’ll never wear again! It’s a win-win.
Georgia Humphries
May 29,2024Who knew hiring a dress was so easy?! Lottie was amazing in answering any questions I had quickly and the dress arrived on time in immaculate condition, overall a very painless experience which I will be doing it again for my upcoming weddings/events.
Lauren Lewry
May 23,2024Beautiful dress and amazing service! Would definitely use again x
Lauren Gould
Mar 18,2024Amazing! Will definitely use you again well worth the money.
Emma Winslade
Mar 17,2024Wore the most beautiful Rat & Boa dress for my engagement party - it turned up earlier than expected which meant I had time to try it on and make sure I was super happy with it (which I was!) and it was the star of the evening. I felt amazing in it and Lottie was so helpful. Such an easy experience, like many it’s always daunting to rent vs buy, but I will absolutely use Only Once again! Thank you Lottie!!
Katie
Mar 05,2024Love the dress, worth to hire, although love to keep the dress. Making me feeling so good and glamorous! Loads of people compliment! I won for best dressed for female! Lottie who dealt with me, she was so helpful and brilliant to me, I thank you. Highly recommended 🌟
Abbey
Sep 01,2024Ordered a dress for an important special occasion the dress came without the straps which didn’t fit without them. When I called and emailed I didn’t get a reply until past 24hours in which she appologised for the straps but couldn’t send them as she was on holiday. I couldnt return the dress for a refund straight away as I didn’t recieve a prepaid QR code until a week later. It’s been nearly three weeks since I returned the dress and I’ve still not had a refund. She’s now shut the company down and ignored all my messages.