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Reviews 470
Karim Akhnoukh
Jun 05,2023This is company is basically a scam, I will tell you my full experience and you can decide yourself. I did a first attempt to buy a voucher with them, they took the money and the website crashed. I sent an email to their support asking for my money, they indeed refunded me back after a week. Then I made a second attempt to buy the voucher, this time was a success. I then tried to use my voucher to book a ticket, the write in their website that they process the request and get back to me within 7 days. It has been now more than 20 days and I didn’t receive any response from them. I have sent 5 emails to the support, tried to call them (apparently they put an invalid number) and also tried the live chat option. Basically no response from them!!! So they just took the money and didn’t give me any service in return Update: they issued a refund for me. But still, it was a very stressful experience that I don’t recommend anybody to go through Second update: they tried to reach me out via Whatsapp to convince me to remove the review. Also it seems that they are tying to push on the website itself to remove my review. Would be a shame of Trust Pilot if they did so….
Mojo
Jun 04,2023Change of plane on both journeys meant we didn’t sit in the seats we paid extra for, so we emailed our boarding cards proving this, still no refund, as per their terms and conditions , no response from our emails requesting an update, 2 months later nothing, poor customer service, daylight robbery and we can’t do anything about it
Saim Gilani
May 19,2023Great staff and very helpful team thank you team Optiontown
Nel
May 11,2023It is the second time that I make use of Optiontown to purchase flight passes. I ran into a problem the second time but after chatting to Victor Morris, he helped me quickly to resolve the issue.
Clara Masnatta
May 10,2023communication
Andreromeo Tchouamo
May 07,2023I like the service. Kelly is so helpfull. The only problem I can is the payement engin. For more 3 months am not able to pay by card.
ClientPH
May 02,2023For some reason, I couldn't find the booked flight (PAL airline) which I redeemed under my Flight Pass. I was trying to change the date of my flight. I decided to try the customer service chat box. My concern was handled by Roger Williams. He said he will change it from his end. The flight change was completed within a few minutes! It was one of the fastest transactions/requests I experienced.
Chen Sophie
Apr 24,2023Mr Jack Small is really patient and professional , heartfelt thanks to his wonderful help and assistance. I will always go back to book because of his professional works. Thank you
Kui
Apr 23,2023I was concerned after KQ discontinued their service. But I was systematically and carefully led to an alternative that secured my money. Thank you ever so much.
WOD
Apr 20,2023Am satisfied with the service provided by Jack Small - he acted upon swiftly (within 30 mins) in activating my flight pass (just sent him the payment details). He is also polite and calm in responding to all my queries.
Manuel Reimann
Apr 08,2023I would like to dedicate this rating to the operator who assisted me in issuing 2 flight passes with ITA Airways. Her name is Kelly Anderson, and she is an extremely helpful and solution-oriented operator from the US. I had faced some challenges while using Optiontown's online system, which prevented me from processing the payment multiple times. Despite trying to make the payment using CHF and EURO, I received continuous error messages 2233 and 1110. It was frustrating to refill the pass configuration and personal information each time, even though I had an Optiontown account. Additionally, there was no shopping cart or similar feature that could save the selected product. As this was not the first time I had faced such issues with Optiontown, I would potentially have given this service a 0-star rating, if it were not for Kelly's help. I am grateful for her assistance, which came via WhatsApp, an hour after I tried to get in touch with the help center. Unfortunately, no one answered the phone or replied to the life chat in the UK. Kelly was able to manually process the payment and activate the flight passes within minutes. Thanks to her assistance, I am still a happy customer. However, I am disappointed that Optiontown does not offer a functioning and customer-focused system. Although the product is great, their customer service and system are insufficient and heavily reliant on operators like Kelly to save the situation for desperate customers. In conclusion, I would like to express my gratitude to Kelly for her assistance, and I wish her and her family a happy Easter and Ramadan. All the best to you, Manuel!
Janette
Apr 07,2023It was quite disturbing to find out that I couldn't use my Kenya Airways passes due to (most likely) some kind of negligence or noncompliance on their part. After being frustrated that it seemed I could only communicate via email, I was so glad to get a What's App number. Roger Williams was the one who helped me and provided excellent service: he was patient, kind, helpful, informative and efficient. He and I worked together over the course of four hours, and he helped me get the best option possible. Thanks, Roger!
Faith Njeri
Apr 04,2023I received connection flight changes and needed to change my other connecting flight on option town. Initially this was not working as it was less than the time allowed which was disappointing. However Jeffrey helped me quickly make the changes today, and am so grateful for the support.
AU
Apr 01,2023Long story short, Mr Roger Williams helped resolve the issues I have been continuously emailing them about. He took the time and effort to call me on whatsapp to explain. 4 stars because of my frustration with the emails but he also advised that contacting them thru whatsapp would be quicker.
Majid Kalbani
Mar 31,2023he help too much
Simon Camilleri
Mar 30,2023I had a problem booking over the website but Roger Williams gave prompt effective service over the live chat and WhatsApp. Very pleased.
Isabella Prodigalidad
Mar 30,2023I had to change the time of my flight from 11:40 to 4:00 on April 1st, so I left my message and request on the website of hiraya flight pass. I was not able to monitor the response of the customer service on the chat box, but Roger Williams changed my flights with no hassle and even tried to call me on WhatsApp to confirm the change. I would recommend the service, quick and no hassle.
DAA
Mar 29,2023thanks roger williams! he helped me solve my problem quick and excellent customer service
Martin Qua
Mar 19,2023Quick service. I had a problem and it quickly resolved when doing the online chat. It was painless
Do Mechanical
Jun 22,2023By far the worst company to deal with that take your money then act like they’re doing you a favor they will send you anything in a email just to make to be quiet then they do what ever they want they sent me a email about rebooking my flight and when it was time to rebook no one replied I don’t recommend this to no one by far the worst place to book with