To leave a review you need to be logged in
Reviews 470
Ali Othman
Oct 23,2022They have good support, thanks to Jeffrey Gibson he help me a lot recently. also you can change your flight booking very easy from their website only issue is the booking during season, otherwise everything is goof
Yoyoc
Oct 12,2022great experience. so accommodating. great price.
Markos Feleke
Oct 10,2022Optiontown has evolved to become the option to loose your time and money. I have been using Optiontown for more than more than 4 years. While the company started with a great value for money for frequent travelers, it deteriorated over time to the extent it is not worth using it as such. My overall conclusion is that the company is currently just focused on sales through a lot of restrictions that you will discover booking your flight. The customer care call center won't be answered and writing an email to the customer service has not been as helpful. Think twice and review the terms before you buy the flight passes.
Learning Strategist
Oct 04,2022I have been waiting for my flight pass to activate for 5 days. Lots of email requesting passport which I sent 4 times. One email says they received it an will activate Then another email saying no address on my passport. Which passport has an address? I’m very discouraged with this process. Tickets are not going to be available by the time they activate. I won’t need it then. Maybe I should just dispute the charge
Mohammed Hajar
Sep 15,2022Great service. I was slightly concerned with the how long the financial verification would take, but was pleasantly surprised. Very quick and professional support. Well done. Note the online chat feature needs more attention, otherwise great.
Niyam Shah
Sep 10,2022Excellent service by the staff over whatsapp. The online chat takes long to respond.
Chicca Grs
Sep 08,2022Extremely helpful custom service! Good job!
W L
Sep 06,2022Pretty sure this is a Scam. All good review seem to be written by Optiontown off fake accounts. I bought a pass and it's been "under financial review" for a few days now. The contact number doesn't work and they have not sent me a single email.
Bashar Fanous
Sep 03,2022It worth saying: best service ever.Reliability and quick response service is what makes it valuable deal in addition to their timely action on any query you raise
Simin Liu
Sep 01,2022The Singapore airlines deal is a complete rip off - flights are way more expensive (if not impossible to book) - and not to mention the appalling customer service. You’re better off booking directly from the airlines.
Fadi Nassar
Aug 31,2022Lousy they never answer or solve problems and always keep lying . No phone to call , no one on chat. Avoid at all Costs
jackie
Aug 30,2022Excellent customer service, very responsive
Nahome Zekarias Mulat
Aug 24,2022Optiontown keeps amazing me ; it was my second purchase , and I had made a silly mistake. But they help me rectify it and gave me what I needed. Special thanks to a certain Kelly , who was so professional.
Mohammad Abu Ghazleh
Aug 21,2022Really very very bad experience: - I bough 12 flights: Lost 6 flights even the flight was cancelled by the airline(RJ) in the beginning of Covid-19 pandemic. Optiontown simply said the RJ refused. - They broke conditions specifically with respect to availability and booking in the same price during the advanced booking period. - Every time you do a change you have to pay. - Problem in online Services. Sometimes you do booking or a change and things disappear; then start the process of contacting them to solve the issue. Happened several times. - loosing 6 flights and paying differences and other things, the price became double normal. Not to forget the headache and wasting time, specially not always respond in proper time, specially by phone. Therefore, I will never buy through this site and I do not encourage any one to do so. Everything mentioned above was documented with screenshots and sent to the Optiontown. In Brief sorry to say it was very bad experience for me. Kind regards. Mohammad Mahmoud
Joel Muigai
Aug 14,2022Great customer care!
Amarech amy Haile
Aug 12,2022Flight pass becames more exlensive and almost close to the normal flight charge. But not bad as long as it has diffrence. I have recieved a very satisfactory customer service. I dont know if mentioning names would be convienient to the web, but i would to thank option town team and especial thanks to miss Kelly!!🙏🙏
Michael Blake
Aug 08,2022This website has a number of signs indicating you'll be scammed. Firstly, it's very difficult to find details of the registered company behind this service and in my experience, when a company hides details about themselves you need to beware. Secondly, the prices quoted for flight passes are excluding "taxes and fees" - I chatted with support and Victor said indicative tax amounts would be added to the website in a few hours (needless to say, the website still doesn't give an indication of these additional costs and it's a few days later). I think it's safer to stay away from this site. It appears, from other people's negative reviews, that if anything goes wrong and you need after sales service, you'll end up waiting and out of pocket.
TP S
Aug 06,2022I am very happy about your service specially the guy who followed my case is awesome , 5 star service i got God bless you more
Ellie Darrianne
Jul 31,2022Optiontown really cares for its customers as they replied only a minute after I've expressed my urgent concerns via Facebook messenger. 5/5 customer service, thanks for Barry from Optiontown for catering to my request.
Saranya Siripuekpong
Oct 31,2022Cheap price, a bit glitchy system but can be resolved by the support team, they are very nice tho.