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Reviews 470
Angela Lusigi
Mar 12,2023I have been unable to redeem my tickets on Kenya Airways. Customer service is unresponsive. I am looking at legal options to get a refund. Highly disappointed.
khalid sabha
Mar 04,2023excellent . Mr jeffery is help me alot to reschdule my flight
Jeff
Feb 14,2023Cust care (roger.williams) was very helpful and gave suggestions to cater to my booking needs with such a short notice of my flight plans. Was able to successfully purchase my tickets thanks to him.
LPG
Feb 14,2023Very accommodating and helpful. Was able to extend the use of my flight pass.
Ega Millionochnen
Feb 12,2023Even though it took me a while to get connected I got a very good information for all my questions from representative called Victor. My advice is to focus on one customer and respond quickly to the question and move to the next one instead of making a client wait nearly 10 minutes for every questions to get answered. Thank you
Lucy Musungu
Feb 10,2023The staff are very helpful and responsive.
taverviaggi
Feb 09,2023Victor help us with patience and competence
Claudio Di Felice
Feb 07,2023Efficient service. Prompt answers and issues solved. Now I am ready to use my flight pass.
xxx
Feb 03,2023EXCELLENT SERVICE
Mohan Lal
Jan 28,2023good service
Kayelight
Jan 27,2023Jack Small was very helpful and patient. Thank you.
Kaye T
Jan 07,2023I had a great experience being assisted by roger.williams he was patient and helped me with all my concerns. My first ticket redemption is now successful. Thank you again!
amjad rashid
Dec 19,2022Quick response Helpful in resolving the issue
George Muigai
Dec 10,2022My appreciation goes to Kelly Anderson who have quickly and swiftly assisted on Whats app I got a great,quick and professional customer support service from option town.It just needs a a small patience and it works smooth swift.I would like to highly recommend the whats app model service. Thanks a lot once again Kelly Anderson for your support.
Aydan Daphim
Nov 28,2022very responsive :)
Private Account
Nov 26,2022I had problems making my first booking online due to my computer. The call centre staff and booking agents were quick to respond and did it for me telephonically . It was so reassuring that my investment on flights is managed by such great customer support and back up systems. A flight pass was definitely my best purchase this year ! Thank you to staff at Optiontown!
Tennyson Williams
Nov 22,2022First of all, this in my second time using Optiontown for booking my flight. Last year's was awesome - it was smooth all the way and the trip was fantastic. This time round, it got off to a very rough start for a variety of reasons most of which, I finally realise was because I was not doing things right. However, things became even more frustrating when for more than 24 hours I could not go past "selecting a flight". On one occasion, when I did, and tried to pay using my Visa Debit card, the system could not process my payment. Attempts to have a chat and engage Optiontown personnel proved very challenging. Long cues, delayed email responses and the huge traffic only compounded my problem. However, I was determined to make it work, so I persevered. Then stepped in Jack Small and Kelly - two beautiful, professional and fantastic folks in the employ of Optiontown - you guys rock, period. Thank you. Jack gave me assurance that someone was going to be in touch with me via whatsapp to sort me out, and that was Kelly. Kelly, you are such a good and helpful person. You held my hand and sorted out days of frustration and in the end, you boost my confidence in Optiontown and I am gonna stick with you guys and recommend friends to get in touch and book their future flights through your service. Thank you, Merry Christmas and a prosperous New Year in advance. On behalf of my family! Tennyson Williams
du Toit Lennerd
Nov 17,2022Excellent product for frequent travelers. You pretty much compile your own package. The only comment I can make is that there is this initial financial rewiev that you are not aware of when you first book and you immidiatly try and contact customer service which is not very easy to get hold off. But this is just a process that the booking goes through so be patient. I had a issue with my booked flights and after getting hold of customer service one person really went above and beyond solving my problem very professionaly. Thank you Kelly Anderson for the great service.
Anonymous
Nov 10,2022You get real savings when you buy flight passes. However, it was difficult to reach customer support. Long wait times before someone responds. I was finally able to talk to an someone from support after 2.5 weeks of sending chat queries and emails. He was able to resolve my concerns within an hour.
Violet Mathenge
Mar 15,2023Do not waste your money!! Extremely disappointing. Despite issues with their partnership with Kenya airways, they will not refund my money neither will they provide tickets. Pure scam. Avoid