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Reviews 470
Nguyen Ba Dao
Dec 23,2020Back in march of this year I wanted to upgrade two premium economy tickets to business and it failed. That would be no problem. But Optiontown still didnt refund the money I payed. If I try to contact them, they will not reply and if case someone from customer service replies, they will ask for a receipt and details of the booking. After that they ghost me until I contact them again, just for them to ask for payment receipt and details of the booking again. My credit card company also tried to resolve this problem. They promised on may and june, that they will refund the money asap. As the moment of writing, I still didn`t receive the refund and revolut and me are trying to resolve this matter.
S Hennessy
Dec 19,2020I would first like to say that my Optiontown Experience since booking my flights in Jan 2020 has been absolutely terrible. Their Online Chat, email and phone communication is awful. Long story short, I had used ten flight passes out of my 12 to Jordan but all flights were cancelled and it was very difficult to get them back / refunded / returned. None of the communications had clear instruction on how to do this. Recently, I had found an email address which allowed me to get a response different to those before and had the "Cancel Booking" button put on my Optiontown account. Today I attempted to use it - DONT, as this seems to go through the process of cancelling the booking and for this particular flight pass from May this year which used 6 flights was going to charge me £246 for the privilege. I read a few reviews on Facebook and decided to try to book another flight with Optiontown for 2021. This works - it enables you to push the dates forward - yes, they may be cancelled, but at least they are still in the system and there is no charge. After, I spoke online to Barry Evans. This is what the 4 Stars are for - it would have been 5 but to be honest my previous experiences stop me doing this. Customers must use a laptop, not IPad as I have tried in the past as this does not work, or they just dont answer to an IPad. Barry was absolutely brilliant. The other four flight passes were missing from my account - had somehow dropped off. He was polite, informative and very helpful. Optiontown - you need for Barry to be your mentor to other customer care services and show them how the system works as this seems to me to be a problem. They do not know how to use the system correctly. Optiontown - you also need to have clear instructions on your system on how it works for your customers. Its very messy. If you are to represent High Quality Air Companies such as RJ you need to ensure that your customer care meets with the demand. But well done Barry Evans
Sufian Sartawi
Dec 18,2020Excellent company and a pleasure to work with. I recently talked to your representative Barry Evans and he was extremely helpful and kind. I have used Optiontown multiple times and they have always had great, high quality service. Would recommended to anyone who travels frequently.
Murtuza
Dec 17,2020Jack small helped me a lot in changing my flight and i really appreciate the support. its kind of gets delayed but work gets done.
Thuy Van
Dec 16,2020Quick support when I cannot book flight my my flight pass.
Rajaram Brahmma
Dec 16,2020Needed an information on updating my Uptown Flights Passes that are to be recharged and i was happy that the help was extended almost immediately.
Ravi Dutta
Dec 16,2020Good and professional response with keen attention to requested details. Keep up the good work. Wish you all the best... even during these trying times.
stef
Dec 12,2020j'ai acheté un pass air france pour une ligne Metz/Lyon. suite à la crise sanitaire, la ligne Metz/lyon a été supprimée. J'ai donc pour 1200 € de billets d'avions que je n'arrive pas à me faire rembourser. Ils ont supprimé la ligne téléphonique, ils ne répondent pas aux mails. Vive la grosse arnaque! En plus, ce n'est pas Air France qui gère, donc compliqué de faire une action!!
Chinh Nguyen
Dec 10,2020When I book a ticket, the ticket is always pending approval. When going to the airport, the airline said it was not paid by optiontown and had to buy a new ticket to go. I told you to handle it, but except for the trip in the package, although I can't go. Send a letter, don't bother to reply. A terrible experience. 1 day later, I continued to book and continue to get pending. Learning from experience, I contacted immediately and received support to handle. I re-rated it at 2 stars because the system is still not good and the customer mail is still not processed
Marilena Skavara
Dec 10,2020We needed to change our flights as well as extend our remaining flight passes due to COVID-related travel restrictions. We used the live chat and the person we spoke to was very helpful and kindly accommodated our requests.
Rohith M
Dec 09,2020Best service , LOW cost ticket, My pass expired on August 2020 due to lock down, now they automatically shifted validity or carry forwarded it to next year- good service,
Mohit kumar
Dec 08,2020Optiontown is best way to book the flights.and Jack small is very helpful. Excellent. I'll recommend to my friends also.
MEDISCAN Medical Scan Center L
Dec 08,2020Excellent service
Thanos Lempesis
Dec 07,2020Amazing custoner service!
Muhammad Sanil
Dec 07,2020I had booked an OmanAir pass with optiontown. The flights were cancelled due to the pandemic. I requested a refund as Oman Air has not started its operations to my destination yet and I want to travel urgently. But they refused to refund in spite of explaining my difficulties. Then I requested for cancellation of the booking and to credit the pass so I can change the destination and can travel. It has been a month since i raised a request and I am following up with the customer care every time they are responding as it is in progress and asking me to check after 2 days. And it is annoying to repeat the whole story to every representative in the chat. Even after explaining the urgency, they are giving the same response. Worst experience ever. This is the first time with optiontown. Will never recommend optiontown.
Svetlana Prasolova
Dec 07,2020very fast answering, straight to the point, friendly. will use this service regularly and recommend to all of my friends.
Sairam Subramanian
Dec 04,2020Your representative Ms. Kelly Andersen was quite helpful and responsive during the chat conversation. She specifically responded to and addressed each of the queries. Thank you
Evgeny Shigol
Dec 04,2020Great offering and great service!
Rohit
Dec 03,2020I requested for some update for my Oman air passes and my query got resolved within 30 minutes. It is very good to see Oman air executive are helping peoples so fast even during this pandemic situation. I am 100% satisfied with the services and thank you so much once again.
Monther Qandeel
Dec 31,2020I recently contacted OptionTown through email to request extending the validity of my FlightPass for the second time. I have missed multiple flights because of flight cancellation from the airline because of the Covid pandemic. OptionTown was willing to extend the validity further giving me more time to use the credit from those flights. I am looking forward to being able to take advantage of that.