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Reviews 833
Nathalie Boddy
Feb 20,2025All fitted within 2 hours. Friendly man who communicated well. However notice of him turning up at 8am would have been nice from the company (or a time slot).
BillB
Feb 20,2025Polite and efficient good tidy job and cleaned up afterwards
Martin Cash
Feb 20,2025Haydn was a pleasant and knowledgeable guy. He got on with the job, worked very cleanly and went through everything with me at the end! Thankyou.
Charles Hay
Feb 20,2025Engineer has done a great job, let me know everything he was doing and got everything sorted in good time. Very pleased. He was very friendly too and happily explained everything.
Michael
Feb 20,2025Dillon our installer was great. Very polite and tidy
KB
Feb 20,2025It will not charge, we are waiting for them to do a diagnostic check on it
Customer
Feb 19,2025Very easy and hassle free! Initially an appointment was made but I could not make it due to travel. I also needed a couple of days to clear access to the meter in my garage! Once the appointment was booked I received the pre- installation questionnaire. This is a well designed electronic form (which can be saved and revisited) and requires some time to complete correctly and includes uploading some photos of the fuse box, meter and surrounding area- plus a short video of where you want to mount the charger and the cable path. Once that was assessed I received an appointment email. I was in touch with my coordinator Lade, who I spoke with initially and then answered all my question emails quickly and clearly. On the day of the appointment my installer arrived promptly and was really good. We walked through where to fit it and he mentioned the power would be off for 30 mins but he would let me know. He had a look at the earthing in the house (critical) Once connected he tested everything and tidied up and took the rubbish, then added the PodPoint via our wifi and registered it. He then showed me how to use the app scheduling and enable manual settings. A slight panic for a second as it was only drawing 7A - but that was because I manually limited it in the Car settings (as I was using a 3 pin UK socket charger for a few days). In my view, key to a smooth install is having clear access to the electric meter etc. So spend some time doing that and hopefully you will have no issues. You need your wifi password and a bit of signal where the box will go. Unfortunately I didn’t get my installers name but want to thank him. Now I need to put a lot of stuff back in the garage!!
customer
Feb 19,2025Seamless installation and easy customer service
Mark
Feb 19,2025Big Ash installed pod point ev charger was polite and professional throughout from initial assessment to finish of installation. Very neat and tidy work and no inconvenience caused. Explained how to use charge point and answered any questions we had.
Dr Osborn
Feb 19,2025Installer arrived on time and was very pleasant. Unfortunately, as soon as he left and I attempted to charge the car the red light showed and the charge failed. I tried the trip switch and that did not work. Podpoint customer service lovely chap Nick advised the installer should have waited 10 mins to see if there was any fault with the charger. I have now been waiting hours for the installation team to contact me. I have taken a day off work to be home for this and am about to go on holiday so this is the only time I am free. I am highly frustrated.
customer
Feb 19,2025Quick Professional installation from the engineer
Ben
Feb 19,2025Installer very good. Went out of way to ensure cable neat.
Mr JP
Feb 19,2025The installer was great, but it seems that communication between Pod Point and the installer prior to the installation date was not good!
Iain
Feb 19,2025Quick and efficient installation by friendly engineer.
Emily Feely
Feb 19,2025I bought a bmw ix1 and they recommended podpoint so I went ahead and bought the charger. I then filled out the installation form as requested. I then heard nothing. I chased and chased this, waiting sometimes an hour on hold to talk to someone. I was promised a call back on two occasions that never happened. I was worried about this terrible customer service so I cancelled the order. Nearly 3 weeks later I have repeatedly chased this refund amounting to over £1000. I would avoid this company, they really have been terrible.
Simon Balback
Feb 19,2025Quick, professional and polite so a great experience
customer
Feb 19,2025Very happy with the instal. Installer was helpful and informative helping me decide on better location for the pod point etc.
Joe
Feb 19,2025Quick and professional installation.
Miss Wilson
Feb 19,2025They kept me informed of progress. They had a cancellation and brought my install 2 weeks earlier. Very friendly polite installation guy.
Discovery House, 28-42 Banner Street, EC1Y 8QE, London , GB
http://pod-point.com
Jason Parry
Feb 20,2025Quick & efficient installation. Left clean & tidy