The registration process was easy to use if your IT literate, once registered I was amazed to be called within minutes and an appointment made for the next working day. The installer assessed the requirements sort approval and the installation was seam less. An excellent experience throughout.
The actual installation on the day was faultless, the installation engineer, Steve, was on time, did what he needed to do and was very helpful at the end. Could not fault the experience from start to finish. The registration process was a little painful - I'd suggest a list of everything that needs photographing ahead of completing the form would help make it a better user experience.
Very polite and tidy , made a very neat job and kept a tidy work area, talked me through what to do and helped set the app with me.
Nice guy who come to fit it, looks good and he took me through how to use it. Great service!
On Time explained full process very polite engineer
Arrived on time, worked efficiently and helped with setting up the app on our device
Installation guy was friendly, professional and made sure i new everything about the install and how to charge my car.
Fast and efficient service!
I gave 5 stars, as the guy who fitted the the charging point was very pleasant, very thorough, he explained all about it, and he tidied up after himself too. Very pleased.
It's ok, but you are left to figure out a great deal yourself. It's not really intuitive. It should be. Now it works, it's great.
No words to describe them.. Professionalism, helpful, in time..Engineer attending at property a young and enthusiastic man with a fabulous experience installing the Pod Point carefully, neatly and in time scale..
The installation was great, what was not so great was the mess and cardboard boxes that I was left to clear up afterwards. There were heaps of brick dust from the drilling both inside my garage and by my front door. Not as expected in this day and age.
Very polite and professional engineer installed our charger. Very tidy. No mess. A+++
Really efficient, thanks v much!
Polite friendly installer
Terrible after service. Unit failed, left a detailed email stating that I had done the reset checks and I had power to the unit etc. Got an email back 2 days later saying reset the breaker and video it, a complete waste of 3 days. Rang asking for a price for a new circuit board, was told they don't sell any spares at all. A complete waste of time and money for an already overpriced unit that doesn't last! You can't buy spare parts, unbelievable!!!
The fitter came when planned and did a really neat and efficient job of fitting
Installation was excellent hidden wires and no mess really happy as installer listened to my requests and actioned very friendly and helpful too.
Engineer arrived on time was professional and finished product looks good!
customer
Jan 21,2025professional job