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Reviews 833
Russell
Feb 14,2025Installer was first class
Ross
Feb 14,2025Today is the third time I’ve scheduled an appointment for a podpoint engineer to install my charger for them not to show up. No call, no explanation, and no response from the scheduling team at podpoint to my emails asking where the engineer is. I booked and paid for my charger in September but have been waiting for them to complete the install since the completion of ground works relating the install before Xmas.
L Greenall
Feb 14,2025Great communication and installation was completed with no issues, once fitted we were taken through how it works and given full details on next steps.
Christopher
Feb 14,2025Simple to arrange, flexible approach really neat job. Provided advice and was open to our thoughts. Great job thanks.
customer
Feb 14,2025We nearly gave up with Pod point after they cancelled 3 of our installation slots at the last minute each time. They are awful to get hold of and very slow to communicate with you. However, when an installer finally showed up, the actual electrician was brilliant. Efficient and tidied everything up, great subcontractor.
John Eyes
Feb 13,2025Andrew, the Customer Support Executive was excellent - very professional, thorough and very supportive. He explained everything and made me feel confident to use Pod Point, not having used it for 18 months He is a great ambassador for his Company
Rebecca Malcolm
Feb 13,2025The pod point stopped working within hours of it getting fitted. Customer service has been poor and I'm being passed from department to department to get it fixed .
customer - Lee
Feb 13,2025The engineer was great and very helpful once I asked 'many' questions about the product and in relation to day to day running my new vehicle (new to electric car market)
customer
Feb 13,2025Was really easy to be fitting and took no time at all!
Mr Martin Jones
Feb 13,2025The installation process exceeded expectations. Everything was explained. Quick and extremely tidy. 5 stars
Stephen Covers
Feb 13,2025Ryan worked quickly and did a good job, bit of a tricky instal but he competed in 3 hours or so, Charger working well and looks fine
Ian Jones
Feb 13,2025Excellent service from Pod Point. Very easy ordering process, fast installation date (ours was a week). Very friendly, polite and super efficient installer. Highly reccomended.
Darryl James
Feb 13,2025Terrible customer service. Basic errors completed by all functions of the businesses
Laura S
Feb 13,2025We had a pod point charger installed by Haydn. Haydn was very professional and explained the process, showed me the app & how it all works in detail. We are very happy with the outcome and would recommend Pod Point / Haydn to anyone considering an electric charger at home.
Ashley Burd
Feb 13,2025It seems Pod Point excels at supporting new customers but falls woefully short in supporting existing ones. This is now my fourth attempt to schedule an engineer appointment to repair my faulty Solo home charger. I’ve been waiting over 40 minutes each time in ‘Queue position 1’ just to speak to someone. After all that, I received an automated appointment scheduled 17 days from now. It's been over four weeks since I first reported the issue! The lack of organisation within Pod Point is astonishing, with no clear process for handling escalations or complaints. To make matters worse, it looks like someone at Pod Point has been sending my emails to Delonghi coffee machines instead, which might explain the lack of communication... and to top it off, it's a data breach! The saga continues....wish me luck.
Thomas Golden
Feb 13,2025Brilliant service, extremely professional journey, would highly recommend
Jason Foster
Feb 13,2025Great experience from ordering to installation. Installation very quick and efficient
customer
Feb 13,2025Excellent engineer sent to install the unit. Unfortunately delays in surveying site, sending incorrect electrical parts prior to installation meant it took 7.5 weeks from payment to completion (after sales pitch of ‘a few days’)
customer
Feb 13,2025Very fast efficient installation, excellent service
Discovery House, 28-42 Banner Street, EC1Y 8QE, London , GB
http://pod-point.com
customer
Feb 14,2025Excellent, prompt and clear communication. Easy to organise and professionally installed