Pod Point

Hosted by David Simmons

4.0 (833 Reviews)

To leave a review you need to be logged in

Reviews 833

4.0

Out of 5.0

customer

Feb 13,2025

Helpful no stress

Toby

Feb 13,2025

Very polite and friendly technician, didn't leave too much mess and took the time to explain things.

customer

Feb 13,2025

Physical installation was great - Thanks Lee - tidy, quick, polite, great job. POD-Point information of appointment and responses to queries very very poor. It is impossible to speak to anyone via their help line number - 1 star at an optimistic best

Paul Carnall

Feb 13,2025

Excellent service provided, especially from the installtion engineer, who was tenacious in a difficult job!

Belinda Bailey

Feb 13,2025

The guy who came to install the pod was really polite, he got on with the job and left it very neat and tidy. Everything was set up and we were shown what to do.

Mr Brown

Feb 13,2025

Excellent installation great engineer polite and professional. On time and installed in good time.

Faye Johnson

Feb 13,2025

Installation was very good. Fitter was very polite and explained everything. He did a very good job boxing in the wires with tricky pipes in the way. No check was made that the pod point would charge the car (verified after, and it did).

Matt

Feb 13,2025

Excellent communication, great installation, tidy, exactly where I wanted it

Claire

Feb 13,2025

Fitter was really knowledgeable! So helpful. Explained everything he was going to do, talked through locating the charger and showed me how to run everything from my phone as well as where to find useful information. Excellent!

Natalie

Feb 13,2025

Really pleased, didn’t make a mess and took time to show me how it works

Jennifer Dunn

Feb 13,2025

The pod point fitter arrived promptly and was very efficient and polite. He explained everything he was going to do and once it was fitted he went through all the instructions of how to use it. Highly recommend this company.

Oliver Jarvis-King

Feb 13,2025

UPDATE: A week has gone by since my initial rating and feedback was posted. Since then, NOTHING! Pod Point sent a generic response to my original direct complaint inviting me to add more detail, which is especially frustrating as it proves no one has actual read my very detailed and comprehensive report. So, I now have 3 lines of enquiry outstanding with Pod Point customer services; - A valid response to this Trustpilot feedback. Not just a generic public post to try to re-assure people that "you matter to us Mr. Customer and we'll make it all better", when clearly you have no intention. - A valid response to my original complaint, rather than some generic "can't be bothered even reading your message" holding statement. - A response to my request to remove my old charger from my account, as this is preventing me getting full use of my new charger!! Pod Point have been an absolute disgrace ------ Absolutely awful experience from start to finish. I should say upfront, that I had a Pod Point charger installed at my previous address and it was a wonderfully smooth experience. And that's why I selected Pod Point for an install at my new house, but the experience was the complete opposite. To start with, I had a back-and-forth email exchange with a Pod Point project manager that took several months. This was due to the "challenging nature" of our house, which admittedly isn't as standard as a 1950s onwards semi, but can't be too exceptional in it's characteristics (the main consumer unit is under the stairs and has no external wall). As such, we wanted to place the charger on the outside wall of a detached garage. All the necessary videos and pictures were supplied when I ordered the unit and paid the full fee. Eventually the project manager started asking questions about the setup, telling me I needed to by additional components, all of which was nonsense. Initially he advised the cable running from the house to the garage was too small (he claimed it was 4mm) and I would need to have it upgraded (at great expenses - digging up 30m of garden and several meters of paving!!). Fortunately I have a family member who 'knows this stuff' and was able to re-assure me the cable out to the garage was sufficient at 6mm. This was accepted by the project manager, but I dread to think how many people have been convinced they have sub-standard cabling and have wasted ££££ having it upgraded - I was lucky! Then there was the saga about upgrading a series of breakers across the main consumer unit, the 6mm termination unit and the garage sub-unit. As the consumer units were quite old I had to buy 2nd hand breakers from eBay, which were ridiculously inflated. In total, this cost just over £100 and wasted about 6 weeks (I would buy a new breaker, advise the project manager I had it, then he would tell me I needed another, and then another!!). On several occasions a week would go by without a response from the project manager. Eventually, more than 3 months after ordering and paying for the charger, an engineer came to my house to do the install. As soon as I directed him to the agreed location (agreed with the Pod Point project manager!) I was informed I would need a data cable between the charger and the main consumer unit in my house, which are about 40m away, and would require digging a trench through my entire garden. So after 2 months of wasting time on emails and spending £100 on unnecessary breakers, I'm told that we can't actually do what we wanted to do anyway!! At this point I raised a complaint with Pod Point, which must have been at least 2 weeks ago, and no one has reached out to me. So after all this fiasco I had to revise the planned location of the unit, which resulted in me having to pay an extra £130 for the privilege of having about 3m of ducting run through my house! Not to mention a further 3 weeks of waiting for the engineer as he didn't have the required materials (materials = white plastic ducting... who would have though an electrician might need to keep some of that in their van!!) And further insult to injury... because of the new location of the charger I would need the charging cable to be more than 5m long, which the installer refused to do - 5m is the longest they would install. So instead of the tethered connection I had to go for a universal unit and pay MORE to purchase my own 10m cable. So this has been a solidly awful experience. And it still hasn't ended... For reasons known only to Pod Point you cannot remove a home charger from your account via their app - you have to contact the customer services team. But they don't tell you this, and I challenge anyone to find this information on their website! Given my experience to date, I'm expecting to have the new charger registered to my account via the Pod Point app by 2054 (hopefully!!!). A dreadful experience from start to finish!