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Reviews 833
customer
Jan 29,2025Great service and excellent communication throughout the process.
Mike Smith
Jan 29,2025Installer was polite and professional. Installation slightly different to expected due to location of exterior lights. Agreed approach with installer to get around issue and very happy with the final results.
Samuel
Jan 29,2025Speedy installation, great service and friendly installer
Colin
Jan 29,2025Great job, efficient and quick without any issues
customer
Jan 29,2025Neatly installed
Grace
Jan 29,2025Connor delivered a professional and second to none job. I appreciate his patience to explain and dedication.
customer
Jan 29,2025Engineer let us know an hour before he arrived. He listened to what we wanted and accommodated our request. Very neat and tidy job.
Sean Maryse-Coyle
Jan 29,2025Prompt Installation to the agreed dates, the charger was fully explained and the app is straight forward to use.
Helena
Jan 29,2025I'm really disappointed. I originally ordered my home charger on the 19th of December, my scheduling was completed by the 30th of December and today (28th of January) the engineer finally came out. However, I had no confirmation today that he was coming out and panicked; I called up the customer service line and was left on hold for over an hour. The customer service advisor was very friendly but this was an hour out of my day lost to this charger now and I still didn't have a definite time the engineer was coming out - how hard is it to send an email confirming your date is today and they'll be there between X and X? The engineer couldn't install the charger and said he didn't work for podpoint but would get someone to call me IMMEDIATELY. That was over 5 hours ago. I haven't received a call and I won't be spending another hour on hold trying to speak to someone so I've come here to leave a review in the hopes someone will reach out to me. The issue has already been resolved on my end and I am now (likely) going to be waiting another month for an engineer to come out while I've got a hole in my floorboard. I chose podpoint because it had rave reviews, I didn't realise that once they had my money they would leave me waiting hours/days/months to install the thing.
customer
Jan 29,2025Neat installation. Installer was thorough and talked through the process to agree the details and operation.
customer
Jan 29,2025The installer was polite, well informed, quick and efficient. A tidy looking installation with no residual mess left behind.
Ian
Jan 29,2025I had several issues which the team resolved quickly and very efficiently. thank you so much
customer
Jan 29,2025Everything carried out exactly as promised
Fiona Hamilton
Jan 29,2025This is one of the worst companies I’ve dealt with. My pod hasn’t worked properly since install. I have now been unable to drive my brand new car for 3 weeks. I’ve had time off work for an engineers to attend who never show up. I’ve sat on hold for over 40 mins for somebody to just hang up on several occasions annd promises of call backs that never materialise. They refuse to give me my money back, saying it’s their consumer rights to repair - but they won’t attend to repair! I live in a village and literally have a very expensive ornament sat on my drive due to pod point. There total lack of care is shocking. I literally don’t know what to do next! It’s been 2 mi this of hell and stress
Paul
Jan 29,2025Fast and affective, done run where I wanted all nice and easy
Russell F
Jan 28,2025Excellent Service. Adam was efficient and tidied up afterwards. Perfect installation. Adam explained use of pod point and mobile app. Well done and thank you.
Philip Northey
Jan 28,2025My installer was friendly, knowledgeable, efficient and cleaned up after himself. Would highly recommend them to supply and fit
Rich B
Jan 28,2025Polite, efficient and clear explanations
Ian_E
Jan 28,2025The charger failed to authorise both my credit card and the Pod Point app. The charger was green showing "available." It's still showing "available" this morning. It seems impossible to talk to anyone on the phone, and the website is useless, it just trying to sell you stuff.
Discovery House, 28-42 Banner Street, EC1Y 8QE, London , GB
http://pod-point.com
Michael Flute
Jan 29,2025The service installation was professionally done and the engineer was very polite and knowledgeable about all aspects of the installation. I would recommend Pod Point to my friends and family.