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Reviews 833
Vari Waterman
Jan 27,2025Our pod point was installed efficiently and quickly. The process took less than a week in total and it was all very organised.
customer
Jan 27,2025Great service by Sam Very competent technician!!
NC
Jan 27,2025fast service, the installer did a neat job. Very professional and gave plenty advice on how to use.
Anne
Jan 27,2025He was very good at explaining what he was doing, and carried out the installation and explained how it worked!
Sameer
Jan 27,2025I can't give less than this otherwise I would give it for Pod point public charger. I have recently used public charger of podpoint at Ibis hotel near Birmingham airport and at first point struggled to authorise charging and then I have noticed that the charging cable is stucked in the charger. I immediately sent an email as it was mid night and surprisingly I received reply when I checked in the morning and they asked me to follow few steps and if it is still not working then they gave me a contact number to call. I tried all the steps and charger was still not came out and I called them and the I found a person name Joel on the call. Who tried to reset things which doesn't worked. He was keep telling me to connect other end to car and then he was asking again to take it out from car, then asking to hold a unlock key then again asking to check lights on pod point charger. I was keeping telling evan light colour is changing still the charger not coming out. Then he said he will try to contact company to switch off charger and then in few mins he said no one answering calls. He recommended me to leave charger to pod and they will send engineer to take charger out and they will thenmpost it to me. I asked, how much time it will take as I got only one charger and I need to charge my car as soon as I go home. Joel was keeping repeating same things by saying in a different way that he can't give me time as the charger is not under warranty and also he said that we are only have contact to repair it. He said as it is not under contract they need to contact engineer and arrange him to go to site whenever he is available. I again asked Joel that, so if your engineer didn't got any time for next few weeks what do you want me to do in that case and again I was said same thing by Joel that he escalated to his boss and he can't help. I asked Joel that who will be responsible for the charger if its damaged or lost and again he repeated same that he escalated and he can't do anything. Then I got frustrated and asked to talk to his manager and he said no he is busy and is in the meeting. I asked do you guys have meetings on Sunday? And he was quite and repeated same thing that he can't help. I spent an hour in this windy and rainy weather and also got late for the word was in schedule. I was literally planning to call police to help me out in this situation and some point I was planning to leave place and tried one more time to pull cable and it's came out. I will never use pod point charger again in my life Evan if my car is dying due to battery. Ridiculous experience and useless staff they don't have any knowledge to sort customers.
customer
Jan 26,2025A nice easy straight forward day
customer
Jan 26,2025Tony was brilliant. Very flexible and worked around the issues that were not addressed by head office.
Mark H
Jan 26,2025Friendly Engineer, good tidy install. No dramas at all.
Katy Edmondson
Jan 25,2025The installation was quick, no mess and exactly what I wanted. The installer took time to answer all my queries.
Mark
Jan 25,2025Excellent job, very professional, fully explained how to use would highly recommend the company and engineer Tony.
Rob Malle
Jan 25,2025Great Service from ordering to completion. Quick date for installation, arrived at the house, a few hours later a neat tidy job was done and they were off.
Sethuraman Murugappan
Jan 25,2025Very neat and clean job by the pod point electrical engineer. He explained how to charge and checked everything at the end as well. Overall a great job.
IAN TRUSSLER
Jan 25,2025Engineer was on time, neat and tidy installation, very helpful setting phone app up
Lynne
Jan 25,2025We were in the middle of a storm and the lovely gentleman came out to install it. I was amazed. I certainly expected it to have been rescheduled. Above and beyond.
Emily
Jan 25,2025Engineer was brilliant, really friendly and knowledgeable.
customer
Jan 25,202510 out of 10 installation
Mr Adrian Ford
Jan 25,2025Very helpful installer worked tidy and efficient, great EV charger
Mrs L
Jan 25,2025UPDATE: despite the response from Podpoint below they have not contacted me about this issue. Their engineers was supposed to be here this morning and they have not turned up and the Podpoint support phone lines are not being answered (or indeed even ringing it would appear!) so we have no idea if the engineer will arrive or not as we have no way of contacting them. Really wish we hadn’t installed a podpoint charger. We’ve had problems with it tripping during overnight charging but were advised the charger was ok. Now our RCD switch, also installed by podpoint, has died and our cable is trapped in the charger! A local electrician has said the RCD switch is either faulty or a fault in the charger has caused the RCD to fail, so podpoint need to look at it. Whilst podpoint have responded to a phone call and emails on the issue, they can’t send an engineer out until Feb 12th I.e. two and half weeks where we are going to have to source local, more expensive chargers (and ones where you don’t need your own cable!). Really disappointing! I REALLY wish we’d just had a charger installed by a local electrician who would have been able to come out almost immediately to fix the issue. Sadly the lease companies and dealerships keep pushing podpoint and not local electricians so customers are not aware of other options!
GL
Jan 25,2025No issues with the installation - professional and friendly installer, informative, tidy.
Discovery House, 28-42 Banner Street, EC1Y 8QE, London , GB
http://pod-point.com
customer
Jan 27,2025Great communication, punctual and efficient.