Efficient booking and great installation. Really pleased.
Arrived as planned, really polite young man. Explained everthing that was going to take place, cleaned up after himself and talked me through everything about the Pod Point.
From booking to installation, it has been a dreadful experience. I have wasted so much time and money during this process, and the customer engagement and contact is non existent.
Arrived as scheduled, extremely polite & professional, when all work completed went through everything with me so I understood prior to leaving, would recommend Pod Point to anyone who is looking for EV installation
Speedy response after placing order. Job went as planned. Kept well informed from order to completion. Friendly engineer, cleared up well on completion and answered all my questions.
Hi your engineer was very thorough and did a tidy job. Unfortunately by pure chance my area had a major power cut at the end of the installation (not his fault), therefore he could not go through everything that he wanted to with me. He took away a holster that I had purchased from you, but was unsuitable for the type of pod I had. To this point I've had no communication on the refund that he said I would be entitled to.
The engineer was fantastic. The procedure to get to the booking was long but understand every property is different.
The installation of my Pod Point Solo 3S took place today. The installer was polite and helpful and overcame a number of logistical challenges to do a very neat and tidy job.
The process took along time due to pod point checking and asking many questions. Many issues were raised but finally it was installed after we had our own electrician involved. The fitter was helpful and competent.
The sub contracted company who installed my charger was very good, but the service I have recieved from Podpoint was way below acceptable. Their communication is almost non existent and when you do finally get to speak to someone, they cannot answer any queries and say they will get someone to call you back….. which doesn’t happen. Not recommended!
Simple process to follow. Quick response from the team. Installer was friendly and a credit to the Pod Point experience. Highly recommended.
Quick installation, friendly fitter and neat install
Appointment was quickly made, not our preferred day of the week but, you can’t have everything. Matthew, the installer was really good. Walked through everything and did a very neat job. Very happy overall.
Really good experience, excellent communication exercise: Pretty much perfect !
Easy to use, well explained
The guy who came was very efficient and has done a very tidy job considering it wasn’t that straightforward.
Quick and easy helpful advice on the process
Actual installation person was very good and professional. The actual process and unnecessary delay of job was a bad experience
Quick installation date. Installer work around difficult location in challenging temperatures to install neatly. Initial failure of system to charge was initially blamed on our car but then quickly resolved as a pod point software update issue.
Barrie Rodgers
Jan 23,2025Installer was fantastic and very obliging!