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Setting the preferred standard in claims management Market-leading service provision for the third party administration of home emergency policies across the UK and Northern Ireland
Reviews 715
ANNE-MARIE Cobban
May 26,2024Fast and efficient response when my boiler broke down, UW answered the boiler insurance claim quickly and organised an engineer to attend within 24 hours. Edan the engineer attebded within the 4 hour time slot and was polite, friendly and efficient. Very professional too. Thanks so much UW and Edan. Woukd definitely recommend Utility Warwhouse for not only being a great energy provider but also a fantastic boiler insurance service!
Susan prescott
May 25,2024Efficient service when I rang up to make the claim. Came on time to look at the job. The guy that came was called Darren. He was very helpful and professional . Lovely guy. Explained they would be back on Tues. Due to needing scaffolding
Mrs Murphy
May 24,2024Good communication throughout. Work was carried out efficiently, successfully and on time. Contractor was pleasant on site and throughout the job. Explained why and what he was doing. Excellent whilst here.
JJK
May 22,2024Very and well handled call by the agent and very polite
Duncan Murray
May 21,2024Friendly and extremely efficient staff. It made the experience pleasant .
L Demeyin
May 20,2024The engineer was friendly and took his time to examine and resolve the issue. He did not rush to do the job which was very good of him. Thanks
Phil M
May 20,2024Excellent smooth service and resolution to an issue with my boiler - really fast callout then ordered and fit the part the next day. Communication was also great at every step - calls to confirm appointments and that the work was carried out etc. Brilliant service and would definitely recommend (and use) again 👍 Thank you!
Linda Hawley
May 19,2024I had to wait from Tuesday 7th to Wednesday 15th before my boiler was fixed not good enough as we are pensioners and was without any hot water or heating
Valerie Nixon
May 18,2024Managed to get through by phone in a very short time and received helpful advice on how soon I could expect an engineer.
Colin Summerfield
May 17,2024Always quick and easy solutions, and I get to talk to a human being. Being 74 new technology isn't my strong point
Consumer
May 16,2024Engineer attended on the day of my boiler problem. I was kept up to date by text.Fast efficient service!
Elizabeth Hewitt
May 15,2024Had boiler leak and after going through insurance company was contacted by Preferred Management Solutions by phone. They arranged a time for boiler repair and although plumber eventually couldn't make it he did contact me and rearrange. Preferred Management also contacted me with regarding rescheduling of boiler. Had boiler repaired next day at time agreed and once again Preferred Management contacted me and checked all was working and I was happy with it all. A day or so later was contacted again by Preferred Management to ensure I was still happy with work and informed if any problems to not hesitate to contact them. The plumber was a very efficient professional and helpful man. Overall was extremely pleased with service from the company and would not hesitate to use them again and would recommend their services.
Ian G
May 14,2024There was a blocked drain at my property. Drainage experts from Baymore Ltd visited me within hours and managed to clear it. They were very professional, polite, friendly and tidy. I was relieved the issue was resolved and very pleased with the service. Thank you!
CharlieTheChump
May 14,2024Call agent was informed & efficient. Call out firm called to inform t.o.a. that evening. Tech arrived early & dealt with issue. Completely satisfied, would recommend ⭐️⭐️⭐️⭐️⭐️
R McKie
May 13,2024It took 24 hours from first call to problem solved, despite it being an emergency. Needs to be quicker.
Puja Ahluwalia
May 13,2024Very swift prompt and no messing around. Excellent service. Called at 9am and was seen by 1pm
mohanraj harilingam
May 10,2024Helpful staffs over the phone . Very prompt service
Darren Mountford
May 08,2024Very polite and helpful service. Prompt answering of the call.
customer
May 08,2024Attended within the given time frame sorted out the problem was courteous and helpful.
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, GB
http://www.preferredmanagement.co.uk
Alif
May 26,2024lovely services from the man it took us to wait few hours but we manage to share neighbours toilet but everything was stopped until we received the service. The service man was very professional and friendly