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Setting the preferred standard in claims management Market-leading service provision for the third party administration of home emergency policies across the UK and Northern Ireland
Reviews 715
Beverley Pritchard
Jul 15,2024Great service got all sorted quick will recommend
Chris Jones
Jul 14,2024Ross has been outstanding with his communication and understanding . Really appreciated his speed and sense of urgency !
Kuldeep
Jul 12,2024Phone call was handled by ELLIE. The way she handled my request was outstanding. That was sheer class. She made my day. Wish we could have someone like her everywhere. May god bless you Ellie. You are a shining star with a very bright future.
MM
Jul 12,2024All was done on time and l was always informed regarding the engineer visit snd outcome
Maddie C
Jul 12,2024Scott was really understanding and helpful. He rearranged my appointment and alleviated my concerns.
Dr Paul Fryer
Jul 11,2024My drainage problem was dealt with very quickly and efficiently.
Mac B
Jul 10,2024This review details the extremely frustrating experience with the recent hot water outage repair at my property. As of writing this review, the issue remains unaddressed. Despite the issue being classified as an emergency, the lack of hot water has persisted for nearly a week due to a series of missteps. The plumber visited the property twice, each time failing to bring the necessary parts to complete the repair. This resulted in further delays and extended the period without hot water. This lack of preparedness and inefficiency caused significant inconvenience and disruption to daily life. The situation was particularly concerning as it was flagged as an emergency. The repeated need to order parts after the plumber's arrival suggests a significant lack of planning and communication within the service team. Overall, the service provided thus far has been completely unacceptable. A clear improvement in communication, planning, and part availability is necessary to ensure a swift resolution and prevent similar situations in the future.
LM
Jul 09,2024I received a very good and fast response from UW today when I had an issue with my drains. Satchin Medappa managed to get an engineer come and investigate and solve the problem.
Mrs Amanda Dowe
Jul 09,2024Call answered quickly, not kept waiting in a queue for ages. Very polite & helpful lady on the phone
nosratullah abdulrazaq
Jul 09,2024Absolute scammers - DO NOT GET YOURSELF INVOLVED IN ANY WAY OR SHAPE, with this company, I paid 1.5 years of boiler cover, called them up. Paid excess fees. The engineer came after 48 hours, spend few minutes on the job. they said they can't fix it, too expensive to fix. I paid £11 for 2 years, they said we will only pay £250 and I need to get my own engineer to fix the problem. STAY AWAY FROM THIS COMPANY !! unless you want headache
Margaret Frost
Jul 09,2024It took 10 days for the fault to be repaired. The wrong part was ordered which meant delay and having to wait for engineer. I was 10 days without hot water.
Sri Pathmanathan
Jul 08,2024Really profession job resolving the external drainage problem.
Jon Fielding
Jul 08,2024Arrived at 24 hour notice, to alleviate emergency drain blockage. Resolved within the hour on site, courteas and informed engineer. Definitely recommend.
Andy Drum
Jul 08,2024Gary the engineer who attended was great. He fixed the leak quickly kept me updated with wha he was doing very clean. The problem was sorted within a few hours of being reported
Ben
Jul 05,2024I've had to contact UW 4x over the past couple of years, I must say their customer service is top notch. They listen, they seem to genuinely care (I dropped into conversation that I was a new dad and they put us on a vulnerable/priority list for a newborn). They have been flexible and quick to act whenever we've needed them.
Kostas Kallianiotis
Jul 04,2024The guys showed up on time, did everything they could to resolve the issue and at the end they fixed it All good
Consumer
Jul 03,2024Great service
M Owen
Jun 29,2024The main feed from the outside water into the house burst, I called utility warehouse emergency number, my call was dealt with quickly, efficiently and with empathy, the engineer who came to fix the problem was polite and understanding and sorted the problem out, I cant recommend enough, thank you.
Alan Mayes
Jun 25,2024I was kept informed throughout the emergency call out process and was delighted with the overall service
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, GB
http://www.preferredmanagement.co.uk
Dot
Jul 16,2024Came on time very helpful. Did a good job Would recommend