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Setting the preferred standard in claims management Market-leading service provision for the third party administration of home emergency policies across the UK and Northern Ireland
Reviews 715
sally brown
Dec 01,2023Abbie was very helpful And knowledgeable Gave me the information I needed to do quick and helpful
Nazmul Alam
Dec 01,2023I have got very good service and supportive attitude from Sahad. He is very good to resolve my boiler problem by finding an engineer within very short period. he also called me later to follow up is the problem solved or not
Roger Moore
Nov 30,2023Abbie in the customer services department is a legend. Professional, caring, understanding, sense of humour and amazing all round human.
Rosemary MacPherson
Nov 30,2023Good helpful service thanks
Barry Downey
Nov 30,2023I changed my utilities to UW in July which included my boiler cover from British Gas. My boiler is due an annual service in November which has always been conducted by British Gas. I have asked UW to conduct an initial service to keep my service schedule up to date. I have been told the earliest date this can be scheduled is in January due to inclement weather, suspending non urgent work. There may well be inclement weather but that impacts regionally, given UW subcontract boiler maintenance that shouldn't affect all areas surely. Having an annual service schedule over run is not in the interest of me or UW boiler care insurance. Disappointing first impression.
Philippe Priam #PhilFree
Nov 29,2023Sahad has been an excellent customer representative who not only had solved a mistake and apologising profusely. Sahad has shown great professionalism by respecting and being patient with his customer unlike others who only tried to get the last word. I will emphasise one more time how good Sahad has been with dealing with an upsetting issue this morning. And above all Sahad has avoided me making a official complaint to UW.
A Hughes
Nov 27,2023Agent was very clear in explaining the process to me and efficient in dealing with my problem. I’m very happy with the help and service I received today.
Paulette Jones
Nov 25,2023Lewis was very efficient & knowledge and dealt with our query in a professional & helpful manner
Mr James Bell
Nov 22,2023There was some difficulty booking a service appointment due to the high demand at this time of year but due to my long term health issues Sophie kindly found an engineer and swiftly resolved this problem which was gratefully appreciated.
Caroline
Nov 20,2023Very friendly and helpful
Simon
Nov 15,2023Very helpful over the phone
Joanne
Nov 15,2023Quick and really helpful
Mr Ken Clarke
Nov 14,2023Blocked Drain Your Engineer was on time and was very professional. He knows what to do and did a very good job. When completed, all areas were clean and tidy. Will definitely recommend him for future projects.
Karl Boggis
Nov 14,2023My first phone call with Karin was thorough and was the only conversation needed. Messages and emails received as informed and I was kept thoroughly up to date. Just over 3 hours from my first contact to the engineer arriving equals brilliant service
Chris Riley
Nov 13,2023I needed to rearrange my boiler service time and this was sorted out quickly, efficiently and in a friendly and helpful way.
Victoria Dunne
Nov 13,2023Jess was super helpful and really listened to my problem. She resolved the matter in a timely manner whilst being friendly and polite. Thank you Jess
Clive
Nov 13,2023Alex was patient and tried hard to help.
VG
Nov 13,2023Friendly and patient on the phone, worked to try and sort the problem
Katie May
Nov 12,2023Friendly and helpful telephone handler, she put my totally at ease and reassured that my claim would be handled promptly. Having no hot water or heating at this time of year with a child is a scary prospect but I was fully supported to make this claim
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, GB
http://www.preferredmanagement.co.uk
Kate Dowse
Dec 02,2023Lewis is an absolute credit to your company. I was having a boiler emergency and he was absolutely amazing. Showing such empathy and a can do approach to sorting the problem. Thank you for your kindness Lewis.