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Wave goodbye to the bull and sell your home for free with Purplebricks.
Think there’s a better way to sell your home? So do we. With more 5* reviews than any other agent, we’ve waved goodbye to the bull. That means combining the best tech to put you in control of your home sale, while never losing the personal touch. We give you stunning app *and* a team of experts — local knowledge *and* a wealth of data and insights. Oh, and we’ll sell your home for free.
Every single person who sells with Purplebricks gets everything they need to sell their homes for free.
A free house valuation and a standout property listing Letting you manage viewings in a click on our handy app Handling negotiations so you get the best possible price A team of experts by your side, all the way until completion Service 7 days a week, so you’re never on your own
Want even more support? We have optional extras along the way — but you never have to use them. It’s your sale, it’s your choice. Want to see why 9 out of 10 customers recommend Purplebricks? Sell your home for free and find out.
Questions? We’re here to help. Just give us a bell on 0800 810 8008 from 9am - 6pm Monday to Friday, 9am - 5pm on Saturday and 9am - 4:30pm on Sunday.
Reviews 800
Imogen Jones
Feb 12,2025I purchased a sale package with Purplebricks for just under £1,600 in 2021 which came with a lifetime fee for listing the property. I went to re-list the property today, and found that Purplebricks had been acquired by Strike and are no longer honouring the lifetime listing. I would understand if they converted my purchase to their current fixed period £1,499 package, or a refund even at a reduced incentive. However in order to re-list my property, I need to pay the £1,499 to re-list with the same service I originally paid for. In my original instruction email, I was provided the T&Cs via hyperlink. These link to the new Service Agreement. Same on my account on Purplebricks account. I did not agree to a change in T&Cs, which is not compliant with the consumer contracts regulations. As to whether the acquisition was shares or assets and therefore impacting my consumer rights, it is unclear. However I still have my account, invoice, listing etc. I was not contacted when Strike took over Purplebricks about my contract being voided, or T&Cs changed etc. So I imagine my rights as per the initial agreement remain intact as Purplebricks didn't fall into administration. What I find staggering, is the awful customer service from Purplebricks. They were unwilling to discuss this issue over the phone. So I tried to submit a written complaint on their website via a form, you can't. The button to submit isn't working. So I contacted customer services again, asking for an email address. The said that other customers are reporting issues with the complaints submit button and to try later, and that they cannot provide a complaints email as they only can receive complaints via the web form. This is also not legal!!!! They have to have a way to submit a complaint, and if that method is not working, they have to provide another route. Just awful!
Theresa Blunden
Feb 12,2025Excellent service by Dean on our valuation today!
Peter Neasham
Feb 12,2025Used Purple Bricks before and was really happy with their performance. So no hesitation to use them again
Tom
Feb 12,2025Joanna Marchewicz was extremely helpful throughout and her calm way of dealing with problems made this whole process a lot easier. I would highly recommend her and Purple Bricks to anyone who wants to sell the simple way.
Hussain Husaain
Feb 12,2025Can’t even get me a memo of sale Ridiculous which was taking weeks After I chased it myself several times and put the review up today It’s finally sorted after this review went up They sorted it within 2 hours of this review after I called the buyers compliance team
Sue Owen
Feb 12,2025Very pleasant and well informed representative.
Michael
Feb 12,2025Very helpful
Anthony
Feb 12,2025I had the unfortunate experience of dealing with Purplebricks, and I can confidently say it was one of the most unprofessional encounters I have ever had with an estate agent. Their lack of reliability and basic customer service standards is shocking. Firstly, appointments were scheduled but never honoured. On multiple occasions, I was left waiting for an agent who simply never turned up—no courtesy call, no rescheduling, and certainly no apology. When I attempted to follow up, I was met with dismissiveness and a complete lack of accountability. To make matters worse, the staff member I eventually managed to speak with was not only unhelpful but also incredibly rude. Their attitude made it abundantly clear that customer service is not a priority for Purplebricks. Rather than acknowledging their mistakes or attempting to rectify the situation, I was met with indifference and excuses. An estate agent’s primary role is to facilitate a smooth process for buyers and sellers, but Purplebricks seems to have entirely missed that memo. Their failure to uphold even the most basic professional standards makes them a company to avoid at all costs. If you are looking for an agent who respects your time, communicates effectively, and values customer service, I strongly recommend taking your business elsewhere. To make things worse, they have closed my account! Avoid at all costs!!!
Ling
Feb 12,2025My experience with PB was stressful and disappinting. Most of the time, it made wonder if this business actaully existed at all.They are ok to do some simple jobs before your sale is agreed, like changing pics and price, etc. But once an offer is agreed which is when you really want to progress, PB simply did nothing to help. In my case, it took over a month from when I accepted the offer to when PB eveutally updated this on their system so that my and my buyer's solicitor were finally connected to work together for us. The delay was purely caused by the lack of due diligence from PB. They did not communicate with me or my buyer for what was needed.My buyer and I had to painstakinly keep ringing PB to find out where the blockage was and what was needed and how, so on and on... PB appears cheap but they are worse than cheap. It is not worth saving your money on them. I will never use them again and will not recommend to anyone else.
customer
Feb 12,2025Today I had a viewing with Szandra Muller, there team is well professional and it is a good experience.
Mr Burdett
Feb 12,2025So quick and helpful. Lizzie Bennett was brilliant and could not do enough
Sam Davies
Feb 12,2025As a returning customer to purplebricks after spending a considerable amount to sell 2 houses. Disappointed with the level of service from the estate agent end.Purplebricks seem happy to take the fee to sell the house then it seems their job is done. No urgency to sell your property especially in the upper price bracket. If you're considering selling a house use local estate agents I have doubled the amount of viewing in 1 week compared to 3 and a half months with purplebricks. Pay the commission.
Gareth falloon
Feb 12,2025I buy properties from multiple high street & online estate agents but purplebricks are by far the worst iv ever dealt with, there communication skills are terrible, also I didn’t receive there confirmation email about a viewing so asked for the address so I could find the property and they couldn’t give me it because of GDPR! HOW AM I SUPPOSED TO FIND THE HOUSE!
Lisa Long
Feb 12,2025Very informative and helpful. Super quick to get things sorted.
Mia
Feb 12,2025We paid upfront and took out the whole bundle – that was our first mistake! They had the money, no need for service. The pictures were done, along with a video. The video didn’t go on with the pictures. The service included viewings so a key safe had to be fitted. The key safe was never fitted so we had to do the viewings ourselves. We had a total of 3 different advisors in the space of 6 months – the last one was assigned 1 month after we signed up. She was hard to contact. Calls were made, messages left for her to call back and emails sent. Days went by before she contacted us back. Prospects would book viewings but then they disappeared down a black hole – no feedback at all and no effort on the part of the advisor to use the contact details they hold to get feedback. When I complained I was informed that “We would not expect our Viewing Hosts or Account Managers to contact viewers to request their feedback, unless the vendor specifically requested this” a disgraceful service – what do they actually do?!. I eventually made a complaint and of course every point that I made was not upheld – of course not! I eventually got my money back for the viewings that were never performed by them. We were then told that the contract with Purple Bricks is only for 6 months whereby you either have to reduce the price by at least 5% or pay again! Pay again? Yeah, right! Failing that, we could put the house up for auction and see what people want to pay – an absolute disgrace. We have decided to withdraw our sale from Purple Bricks and I cannot say this enough. Bite the bullet and pay a proper Estate Agent. You will get a dedicated person, they will take all the contact details of a buyer, do the viewings, follow up after the viewing and contact you with feedback. They vet any prospect buyers and see the sale through to completion and the team is just at the end of a phone. Everyone is happy. Please, please do not waste your money on this company. We have had to write off over £1,000 because of our decision to use them. Be warned.
Dan Pascoe
Feb 12,2025Really helpful and informative. Great service.
Olivia
Feb 12,2025Andrew Highams is an absolute pleasure. He has been very friendly, approachable and professional. Very pleased with the service he has provided us so far :) I would definitely recommend him.
Premod
Feb 12,2025We have been to view the property in Kirbyclose. Ms Roni O’Brien was there to welcome us with a huge smile and she was very helpful and explained everything about the property. She is very sensible, professional and efficient. She is an asset to your company. Many thanks to Roni.
Connor Sharman
Feb 12,2025Had a valuation with purple bricks, Stephen was great, clear knowledge and very helpful to give us an understanding of what our options are without feeling like we were being pushed to make a decision. Will definitely be using purple bricks when we come to sell.
Purplebricks Property Limited, 650 The Crescent, Colchester Business Park, CO4 9YQ, Colchester, GB
http://www.purplebricks.co.uk
Duane Orange
Feb 12,2025Good service