If for any reason you are not 100% satisfied with your purchase within 30 days of receipt, you may return any unused merchandise that has not been engraved or customized for a refund, credit or exchange (minus shipping & handling). Merchandise returned must be in its original condition and credit is subject to merchandise being reviewed by our Quality Assurance Specialists. Merchandise that is damaged or altered in any way by a Jeweler other than Ross-Simons cannot be returned. A merchandise credit will be issued if merchandise received as a gift is returned by the recipient. Items that have been personalized cannot be returned.
Love the earrings. They are the perfect size, not heavy, and just what I was looking for. The price was good also.
The postal service you use took 6 days to deliver my package. This package was in my home city from Tuesday at noon until Saturday. When I called customer service on Friday, they said to wait until Monday. So apparently this is a "typical' delivery service. I'm sorry, but I probably will not purchase from you again.
The bumble bee earrings arrived around the time promised and are beautiful..
Very good experience except I thought the bracelet would be a little larger however, it’s very nice and a Birthday gift
Lovely piece at a reasonable price
I received my earrings in a timely manner. I love the look of my earrings.
They are great jewelries. However, I did not expect the jewelries I bought to be so minute, and I made the mistake of putting the emerald by my sink and unfortunately lost one earing down the pipe. The jewelries I bought are meant to be for kids and teenagers.
All good , professional done
I love this it is perfect with my engagement ring
The two tone ridge ring was fine, met expectations, but width of the chain and the little diamond chip in the "diamond-accented" necklace were shockingly small.
On time and wrapped beautifully
Item was delivered on-time and without incident.
Quality Jewelry.
Ross-Simons always has great deals. I am very pleased with all my purchases
Extremely small earrings
The hoop earrings are not very substantial. I’m almost afraid to wear them because they’re so flimsy.
ordered a necklace for my friend's 60th birthday and it did not disappoint.
I got the opal ring for my daughter and she loves it. She has been wearing it nearly every day.
The bracelet is beautiful and it arrived very quickly!!
Diana Lane
Oct 28,2024I am not pleased with the size of this cross, prefer much smaller. The diamond quality is cloudy, I’m requesting return protocol.