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If for any reason you are not 100% satisfied with your purchase within 30 days of receipt, you may return any unused merchandise that has not been engraved or customized for a refund, credit or exchange (minus shipping & handling). Merchandise returned must be in its original condition and credit is subject to merchandise being reviewed by our Quality Assurance Specialists. Merchandise that is damaged or altered in any way by a Jeweler other than Ross-Simons cannot be returned. A merchandise credit will be issued if merchandise received as a gift is returned by the recipient. Items that have been personalized cannot be returned.
Reviews 706
Genesis Muhammad
Feb 19,2025I jewelry was very beautiful. I put it on my ankle and in 20 minutes it broke. so.....
Lesley Z
Feb 19,2025Ross-Simon’s is a great company ! Reasonably priced, excellent customer service and their shipping is better than any company. I’ve been doing business with them, in store and on-line, for decades. Ross-Simon’s is a great company to work with !
Mark Pastor
Feb 19,2025Ima replacing the items that were lost in the Eaton Canyon fire. They came very quickly
Dave Kennedy
Feb 19,2025Absolutely beautiful earrings as a Valentine present. Have never been disappointed with Ross Simons and will, no doubt, come back for future gifts. Appreciate free shipping and seamless ordering process.
Jay Pasternack
Feb 19,2025Easy to order, accurate representation and excellent communication. And, really nice piece!
Juleinny
Feb 19,2025I ended up returning both of these items the sapphire bracelet with alleged ‘diamonds’ could not be seen. The antique diamond was way too large. This is the first time in decades of being a customer that I have been displeased with my purchase.
Economic Computers
Feb 18,2025Great piece of jewelry for the price. It was actually stunning, very detailed and well made. The shipping department was awesome and notifying you of shipping and tracking updates almost to the minute. I would consider buying another piece in the future.
Patricia Brown
Feb 17,2025The gold chain was received in a timely manner, perhaps a day earlier than expected. It is quite elegant and exquisitely crafted. I am very pleased with my purchase.
Mac
Feb 17,2025Wife loved it for valentine's day. Looks great and fantastic customer service! Thanks
Brian Mayfield
Feb 17,2025My wife loved this bracelet
Lynne D
Feb 16,2025I ordered 2 items, a necklace from the catalog and an enamel ring from the website. The necklace is lovely, and I look forward to wearing it often. The ring, although attractive, was much thinner than I expected (perhaps I didn't read the description closely enough). I planned to wear it with other stackable rings I've bought from RS; I will do so, but it won't be as eye-catching as another enamel ring I purchased.
Angela Cardenas
Feb 16,2025What I love of my ring is that it looks exactly at the ring shown in the picture. Excelent quality and design. Thank you
Branki
Feb 16,2025Very pleased with my purchase from Ross Simons and their Estate collection. Beautiful aquamarine pendant, exquisite design and supreme craftsmanship. Looks even better in real life than on the picture. The ordering process was smooth and delivery was timely. Couldn’t be happier with my experience and would highly recommend this collection!
Paula Guthrie
Feb 16,2025The quality of the necklace, very satisfied.
Amie
Feb 16,2025I ordered pearl earrings to go with a necklace that had the same type of “flower” design that captured the pearl. The earrings I received were nothing like that. I contacted customer service via email with photos. Their reps were completely incompetent, not understanding the issue. I am still working to resolve the issue as I don’t want to return them (they are out of stock now) but want some kind of compensation for not receiving what I ordered. So buyer beware that Ross-Simon may substitute an item at their will-like it or not. Also please note that I have been a customer for over 20 years-& have never had a problem. update: Ross-Simons has since told me that I can only receive a merchandise credit when their return policy clearly states money back no questions asked within 30 days. All I'm asking for is a partial compensation for not receiving what I ordered. I will be opening a case with the BBB. I do not recommend buying jewelry from this online company when there are so many other options. Response to RS response: Wow~again customer service is completely incompetent. And again, if anyone at RS would actually read what their customers write about the issue that would be so helpful for everyone. This had nothing to do with size or color. It as to do with a design change as I stated. I stand by my review that jewelry shoppers should stay clear of this company.
Jane
Feb 16,2025Earings are beautiful but, the backs are to small to attach to the ears. Keep trying but can't get them to attach. Sad
customersdi
Feb 16,2025Reliability and communication. I had to return the beautiful necklace as it was too heavy around my neck. It was a glass heart and the size was bigger in person. So I needed to return. The customer service agent was very helpful and courteous. I really appreciate talking to a REAL person when there is a return or difficulty.
Edith Alexander
Feb 16,2025Delivered safely and quickly. Good store!
Eileen Cacciola
Feb 15,2025I purchased this engraved inital locket as a gift. It is beautiful and well recieved, however we where unable to open it yet, did not want to force it open. the video and description do not address how to open locket, only shows how to place photos inside.
Rick Cooper
Feb 20,2025Some of the jewelry was far, far smaller in size than I was expecting.