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If for any reason you are not 100% satisfied with your purchase within 30 days of receipt, you may return any unused merchandise that has not been engraved or customized for a refund, credit or exchange (minus shipping & handling). Merchandise returned must be in its original condition and credit is subject to merchandise being reviewed by our Quality Assurance Specialists. Merchandise that is damaged or altered in any way by a Jeweler other than Ross-Simons cannot be returned. A merchandise credit will be issued if merchandise received as a gift is returned by the recipient. Items that have been personalized cannot be returned.
Reviews 706
Karon Banks
Feb 11,2024Got my merchandise and a timely fashion very satisfied with the look of the earring and the diamonds
Brian Tompkins
Feb 07,2024Beautiful pieces
Ida Guerra
Feb 05,2024To Whom It May Concern: I have purchased (3) items from this store, needless to say, the "gold" on (2) of the items was not gold....I was wearing them and they got wet.....they started turning green. Yes, you read this here...GREEN! I also bought a coin pendent that was supposedly "gold"....the coin faded out to a dull brassy color....I decided right and then, I would never buy from this company again...they se poor quality product.....even though, I bought these items in 2018 and still have them.....I show them to my friends to let them know of the "craftiness" of this store...all they want is to give you a piece of trash and take your money. Don't be fooled by this company....they are HORRIBLE!!! I. Guerra
tufnelly
Feb 04,2024It was very easy to navigate the online purchase & check out. Packaging is done very well & I like being notified of the shipping progress
Shirley Niro
Feb 03,2024I have arthritis so elastic design helps me wear this lovely pearl bracelet.
Les Van Meter
Feb 02,2024Easy to order with good shipping time.
Maryleah
Jan 31,2024Recently, I began patronizing Ross Simons - slightly better quality for everyday casual jewelry than Amazon fall-apart crap. I have written of Ross Simon’. Photo measurement size misrepresentation. However, now I am pissed that availability of items are BOT noted on purchase & cancellations are not honored. A solid month for rings to MAYBE be in February and the ring to a set MAYBE in MARCH! None of this is advised before IR during purchasing process! And don’t bother trying to cance - cannot do because almost all their items are NOT at Ross Simons warehouses, they are coming from zOTHER sources.but NoNE of this is indicated at purchase-time. At least, Amazon is pretty clear on whether in their own warehouse or shipping from another source & indicates arrival date. As far as I can gauge: Toss Dimons is BAD BUSINESs. A friend contacted Better Bysiness Bureay: LIADS of complaints! I passing on this source from here-on!
Mike R.
Jan 30,2024Beautiful necklace for granddaughter.
Mike S
Jan 28,2024Placed an a few days before Christmas and got delivery in time to get it under the tree.
Linda
Jan 27,2024WARNING DO Not purchase anything from this company!! Returned a pair of earrings a mth ago still waiting for refund (and yes I was notified 3 weeks ago the return was complete). Ordered a bracelet 2 weeks ago it’s still sitting somewhere 🤷♀️ but do you think I can cancel NO. They want your money then and there but to get it back not soo much. And their customer service SUCKS.
Louise Krueger
Jan 25,2024The pieces of jewelry I purchased were not only beautiful and of good quality and workmanship, but the service was amazing! The delivery was speedy and wrapped so nice. Thank you!
Maria
Jan 25,2024Beautiful ring at an affordable price
Hilary Dummer
Jan 24,2024I loved my bracelet and purchased another for my friend at the same time, but mine broke after wearing it for a week. I am so upset that I spent this much money on something that broke so quickly.
Christine Suhesky
Jan 20,2024Great piece of jewelry! Arrived 4 days early! Gorgeous ring for a great sale price!!
Margaret Garinger
Jan 18,2024I ordered 14k CZ earrings and they seem great. The backs are small and do not hold up the earring on my ear so I had to add “super” backs so they are just fine now. Hoping they will be a go to earring for a long time to come.
Camille Trask
Jan 18,2024It’s not necessary
Lori
Jan 18,2024This is a great company. Always fast delivery. Never any problems and great prices and selection
Cameron Koppel
Jan 18,2024I bought this as a gift for a girl I really like. She loves it since it's her birthstone. So I love it as well.
Donna Reid
Jan 18,2024Love my seashell jewelry. Now I have the earrings, necklace and bracelet. They are beautiful
Jon S
Feb 11,2024Excellent price and excellent delivery time.