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Reviews 802
Maria
Apr 07,2025NEVER USE THEM. LAIRS, DESTROY YOUR ITEMS AND DO NOT TAKE ANY RESPONSIBLY. WORST COMPANY EVER, THEY SHOULD LOSE THEY LICENSE, NOT BE LISTED COMPANY AND TAKE RESPONSIBILITY OF DESTROYING ITEMS (THEY HIRED EXTERNAL COMPANY TO MOVE ITEMS FROM 1 UNIT TO ANOTHER UNIT AND NOW ITEMS WORTH OF £15K IS DESTROYED AND THEY DENY EVERYTHING, EVEN WHEN WHEN THEY WERE THERE). DO NOT MAKE SAME MISTAKE THEN I DID AND RENT UNIT FROM THEM
Adem Devasan
Apr 07,2025Just spoke to Danny, give that man a raise. very effective communicator and helped me understand everything very well.
Mick
Apr 06,2025Just spoke to Danny Car@@@@@n now to get pricing options for a unit in Sheffield. Could not be more helpful and a credit to SafeStore. Would recommend this company to anyone wanting to arrange storage.
Kenny_Hanlon
Apr 06,2025excellent service Daniel was very knowledgeable and helpful and managed to assist me to organise my storage plan 👍
sandy nicol
Apr 05,2025I spoke with Natasha who was a delight to deal with. She was Friendly, Professional and offered me advice and guidance to help me make a decision. I recommend that you look no further and call Natasha. She is a credit to her company and I thank her very much for helping me make my decision and look forward to using your services. Regards Sandy Nicol
Gordon Jackson
Apr 05,2025Sarah & sue & the team we’re really helpful & cheery every time we went would definitely recommend them to friends
Consumer
Apr 05,2025Danny was really helpful, explained everything really clearly and saved me money by helping to work out what size unit I would need to store my furniture. It’s a weight off my mind during a stressful time. Thank you 😁
Julie Yarrow
Apr 05,2025Danny from Safestore was very helpful, he advised me of the costs entailed in using the premises, my options, how Safestores rooms work, security and safety and, he informed me of current discounts! He also emailed me the quotes we discussed! Very impressed and have recommended Safestore to a family member!
Trevor Sands
Apr 04,2025Safe-Store delivers outstanding service, ensuring customers find the perfect solutions tailored to their needs and budget. Natasha Nicodemou, part of their team, is highly professional, providing exceptional customer support and handling queries with efficiency and ease. Thank you for the support.
Nancy Duffy
Apr 04,2025Safestore Croydon is the first storage place I have used where people really care about you as a person. Debra has been amazingly helpful to me over the years and that makes such a difference! The facility is clean, convenient and safe. I have never questioned having my stuff stored there, and I feel safe when I go. I thank Debra and the Safestore Croydon staff for being humans and kind, and for keeping a truly 'safe store'!
Mr Lucas Robinson
Apr 04,2025Jason was of great help and gave me a quote in under 2 minutes.
Megan Kerrigan
Apr 03,2025STAY AWAY! False advertisement from the company! I used this company under the terms that unused time would be refunded. I unfortunately had a fire and was placed in temporary accommodation with no definite moving date. The company then changed their policy and have refused refund. I didn’t receive the email for the change of policy or I would’ve removed my belongings and used a different company. I wont be using them again and definitely won’t be recommending them to anyone. The staff onsite were lovely and even said that they think the policy change should have only been for new customers however the people above them obviously dont care about their employees opinions or their existing customers.
Annika Hope
Apr 02,2025Perry was very helpful, quick and efficient and a pleasure to deal with.
Mrs T Manjoo
Apr 02,2025We had such a positive experience thanks to Natasha. She was incredibly helpful, friendly and professional. She took the time to understand our needs and guided us to the perfect storage solution for our move. Her support made everything feel easy and stress-free. Thank you again! :)
Mr bryant interiors
Apr 02,2025Junior was pro active and very helpful with good knowledge of the process.
Jim
Apr 02,2025Received an invoice after the fixed term contract ended. Contacted safe store and the are still insisting i pay it even though i vacated the room 5 days before the end of the contract and informed them i was not re-newing the contract in Feb
Joel Alderton
Mar 31,2025STAY AWAY! ABSOLUTE SCAM! When we signed up in the agreement it was said if we gave 2 weeks notice, we would get the remainder of the months money back that we hadn’t used-so this is what we did and after we moved our stuff in having made the agreement safestore decided to change their policy weeks after and now refuse to refund the money even though we are no longer using the unit and having to pay for the remainder of the month- DONT USE STAY AWAY!
Zach Scott
Mar 31,2025I first started the unit last year and ever since then I have nothing but trouble with them it feels like the give you fault promises all they care about is getting their money it feel like they don't look after their customers. The lady who left was rude and did not care and then tried to get this sorted out with higher management and again was not listen to. When the contract ends I wont renew and will be looking else where.
FROP R
Mar 30,2025Have been charged an extra £270 due to the new terms and conditions (amended Feb 25) regarding Termination on a rolling contract. Even though I am moving out at the start of April, Safestore are charging me until mid May. It’s very difficult to keep track of invoices etc as they charge every 4 weeks so it’s easy to be caught out. I am paying for over a month for an empty room due to the timing of my notice. Please be wary of the small print as there is considerable inflexibility. I will be complaining to their head office but fear it will be ignored. The official termination email from head office even indicated I would have to pay until mid May but vacate by the 11th of April. This was only cleared as incorrect by the local storage location! I don’t think I’ve every been expected to pay rent at a place I am not even using before. I have been there for over a year and it wasn’t cheap after 6 months. Ignore the AI generated reply. Did contact the email you see on these responses but they just reiterated the terms and conditions and were inflexible. Basically the 14 days notice doesnt mean you pay for 14 more days, it could be up to 40 days as it is with my case!
Brittanic House, Stirling Way, WD6 2BT, BOREHAMWOOD, GB
https://www.safestore.co.uk
Annabel Karmel
Apr 08,2025LOYAL CUSTOMER PAYING ALMOST DOUBLE I have had a storage space with Safe Store since November 2022 75 sq ft originally priced at £444 It then went up to £536 in 2023 and then £599 the following year .. Having checked online on the Safe Store website today the same size space in the same storage unit is being quoted at £327.56. So it appears that the longer you stay in their storage unity the higher the price they charge you .. So instead of paying £3930.72 for 12 months as quoted on their website for our loyalty we are given the privilege of paying £7188 - £3258 more than a new customer. I would like to know why we were being asked to pay almost double what a new customer would be paying. Beware anyone using this storage beyond the first year. I would like an explanation from the management as to why we have been treated like this and how they reward customers that stay with them .. Annabel Karmel MBE