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Shiptheory is a cloud-based shipping management platform that connects retailers with the world's best carriers to automate shipping labels, customs documentation, manifests, and tracking.
Reviews 331
Georgie Le Roux
Jul 31,2023Josh was beyond helpful with getting everything set up perfectly. He has taken multiple calls, helped iron out every crease and has overall been a pleasure to work with. After 2 years of using another software, where we were used to no reply and constant troubleshooting issues - this has been a real dream come true. Thank you to Josh & Shiptheory!
Jo Fagan
Jul 28,2023Superb customer service. This is hugely beneficial to our business efficiency. Always friendly, patient and knows the app inside and out, Josh can answer questions or find a solution in a heartbeat. He's attentive and calls or emails to check up / amend a shipping rule that I may have incorrectly set-up, before I even know it's not quite right. Thanks so much!
Vicky Lyons
Jul 11,2023What a simple and effective solution! and what amazing customer service. I feel like I've had my hand held through the set up process and even had unexpected calls and emails from real humans just checking everything is ok - how refreshing! I'm still marvelling at the ease we print our shipping labels out every day, the time saved by not having to faff around with applying postage to individual orders in Click and Drop has saved us more than the monthly fee in a few days, and I feel more than confident that if anything goes wrong someone is on the end of a phone to sort it out in minutes (not had to wait in a queue yet) Very very impressed, and even happier that they are just up the road from us in Bristol (UK)
NEO WALK
Jul 05,2023Shiptheory have been so helpful they have a live chat function and they always reply so quickly and usually resolve our issues within minutes! Highly recommend.
PN Raw Perfection Ltd
Jun 02,2023Best platform, makes life SO easy, best customer support EVER. Don't go anywhere else - Shiptheory is the best - we connect via magento - so easy! Tech helped resolve a problem connecting to a DPD printer (TLS) and did so via anydesk - mega awesome!
Jack Joyce
May 23,2023I was recommended Shiptheory by a client and I couldn’t be happier! The team have been amazing, tailoring the product and experience to my exact needs. They are always on hand to answer my questions and have made the experience a highly enjoyable one. I would recommend them to anyone.
Molly
May 22,2023Shiptheory has been a total game-changer for my business, leaving room for remarkable growth and efficiency since the very first day. The onboarding and technical support provided is unparalleled - extremely fast, attentive, and on hand to help at every hurdle. Everyone really does go above and beyond their job to help every step of the way. You can tell that the team are experts in what they do whilst actually caring about you and your business. After several disappointing experiences with other big shipping platforms, I can confidently say that Shiptheory is the best choice with real people and a REAL solution. I will continue to highly recommend Shiptheory to anyone looking to automate and grow their business!
BonzieBonz
May 11,2023We use this with WoodCommerce and have been doing for a couple of years now and it's OK but some major quirks that we have to get round with quite an onerous, manual checking process. Some aspects are good but other aspects are poor which means we have to spend up to 90 mins a day cross checking labels against orders. Just to add, it is setup correctly so not an integration issue. The orders are supposed to automatically print the night before shipping. We ship orders on a specific date that customers request at the point of ordering, and we have to implement a 3 step process to ensure the orders are shipped on time and not shipped more than once. I imagine it has happened with other users but they just haven't realised that they have shipped some orders more than once. On numerous occasions we find labels randomly print out twice, or not on the date they are suppose to print out, hence why we have to have the manual checks. Sometimes orders don't have to print at all. There is also no way of cancelling labels/orders in ShipTheory. You can cancel through the "View Scheduled", or allegedly can, but we find again, the labels will randomly print and these are for orders that have been cancelled or refunded in WooCommerce. The system needs a feature where if you cancel an order in Shiptheory it is actually does not print. We have raised this a number of times with Shiptheroy but it seems to fall on deaf ears.
Alex
May 03,2023George is always so helpful and always does what he say's. He's helped me & my team out so much over the last few months.
Pod George
Apr 26,2023Support is always exceptional and the product is solid. UI/UX needs a fair bit of work but hopefully, that will come.
Tom - Brick Borrow
Apr 26,2023Shiptheory is an exceptional platform that we highly recommend due to their incredible service and top-notch customer support. Our team was in need of a solution that could integrate our Royal Mail postal account with our WIX online shop platform, and Shiptheory filled that gap flawlessly. Thanks to Shiptheory, we are now saving countless hours each day. Throughout our journey with Shiptheory, Josh, our account manager, has been nothing short of amazing. He has been with us from the beginning and continues to provide exceptional support whenever we need it. We consider ourselves fortunate to have found Shiptheory, and we can't recommend them enough.
Liam
Apr 24,2023We were having problems with our printer, contacted the team and they helped fix it. Very quick and helpful. Highly recommend. Thank you
customer
Apr 14,2023The service from Shiptheory has been excellent so far, responsive and insightful help and any issues |I've had have been sorted out quickly. Plus everyone whose helped ha been really nice and friendly.
DJ
Apr 05,2023Automatic shipping saves loads of time, Shiptheory is always there to help out when you get stuck. Always looking for ways to improve business.
Thanos Siopoudis
Apr 05,2023Shiptheory is THE best shipping platform and we cannot recommend it highly enough! Following issues with our BigCommerce-Royal Mail click and drop connection and with thousands of orders pending to be dispatched, we were looking for a way to work fast and efficiently. We decided to try Shiptheory and we never looked back! The integration was straightforward, their system user friendly and communication with the team was always seamless and prompt. Josh was very kind and always happy to reply to all our (sometimes silly) questions. He was always just a click away and we, instantly, knew we were in very good hands. Our day to day work has become so much easier now and our shipments have been streamlined in the most efficient way. A very big "THANK YOU" to Josh and to all the Shiptheory team for all their great work - you're the best!
Richard Rutherford
Mar 31,2023Excellant and very prompt service. This company really knows how to look after it's customers, from expaining things to fixing small niggles, it's done very well. Thank you. Richard Orchardcards.co.uk.
Alex Mundy
Mar 31,2023Great communication throughout our first integration with a courier. Their service and staff are excellent, even to the point of adjusting their platform to suit our needs. Excited to continue working with Josh and the team going forward!
Mark Cohen
Mar 31,2023I've had the privilege of working with the ShipTheory team for the past year and could not be more happy! ShipTheory provides incredible value, a great user interface and all the product functionality required to handle your shipping needs (flexible shipping rules, general automation, returns module etc). And most importantly the team truly cares, with outstanding customer service and support. Would highly recommend!
Snackeroo
Mar 30,2023From the first phone call to ask questions about what shiptheory could offer us, to every time I’ve needed assistance since, the service I have received has been second to none. I’ve even phoned and answered my own question as they’ve picked up the phone and they still continue to help. Nothing is too much trouble, and the whole thing is super easy and straightforward to use. A really efficient, time saving service.
4.1 Paintworks, Bath Road, BS4 3EH, Bristol, GB
https://shiptheory.com/
JP
Aug 02,2023An incredible experience - from start to finish Josh Hodder has been a huge support to launching our small business.