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Reviews 864
Ben Davidson
Feb 22,2025We spent well above average what we have previously spent on a ski break looking for a higher quality experience. CGH Le Telemark was booked through Ski World and what we got was nothing that was promised. …More Visited in February Ben Davidson 10 minutes ago New We spent well above average what we have previously spent on a ski break looking for a higher quality experience. CGH Le Telemark was booked through Ski World and what we got was nothing that was promised. The photos of the chalets are deceptive on both on Ski World and the official CGH websites. The lounge and spa pictures are accurate, but our room was an embarrassment and nothing like what was advertised. We were dropped off at a bus stop and had to walk up the hill to the location with our luggage and ski gear because the driver said there wasn't space to turn the minivan around. This was a lie. The reception staff across the board rude and unhelpful. Once we arrived the beds were not done properly. There were small stains on the duvet cover and pubic hair underneath it. The sofa was covered in dog hair. The balcony was covered in dog prints and there was a pile of poo next to the snow. We had an issue with heating that was shrugged off and nothing was resolved. The cups in the bathroom had toothpaste stains in them. The chalet was for 6 people, with only 1 toilet. The kitchen facilities were below average. The nespresso coffee machine didn't work properly and we went through a bunch of coffee pods every morning to get one to work. There were cracked floor tiles. Knives were blunt and there were no instructions how to work the oven. TV wasn't worth opening. For ski in and ski out you have to be an advanced skier. Especially skiing in back to the chalet was dangerous and we had to walk down the narrow, icy path with our young daughter to avoid injury. The location is very average and there were no close amenities. The driers in the ski room didn't work. All our gear was damp every morning. We spent extra £4,000 on this ski holiday and truly wish we didn't. We expected the luxury we saw in the photos and got in return a joke of a dirty room with arrogant staff. Once we made the initial complaint upon arrival with the Ski World rep, he was very helpful. However, there has been no further communication nor resolution once the complaint was lodged. In future we will not be using Ski World again and will be happy to return to Crystal Ski. The value and service we received for what we paid was abysmal.
C Chen
Jul 25,2024I was excited to do SKIWORLD since we had done this before and am shocked at the horrific conditions. States in Courchevel in their ‘signature’ chalet. The location was the only thing that made the chalet good. It is GROSS. Dust and cobwebs in the house that is set off my permanent allergies - when going to a ski mountain is supposed to be better air! I’m trying very hard not to think about the kitchen cleaning standards….. They call this place 5+ star and yet they don’t even provide basic toiletries - a small skimpy bottle of cheap body wash and hair in one (which is what 2-star hotels give you) and a tiny piece of soap. No tissue boxes anywhere. The food is just carbs after carbs. Skimpy amounts of vegetables and NO fruit. This makes sense since simple carbs are much cheaper to provide. The local ‘manager’ is very hard to find - she's nice - but doesn’t pick up the phone when you need her. And the main office is borderline not responsive. This is practically fraud to get people to stay with SKIWORLD. Book with caution.....
Özge Iskit
Mar 09,2024We booked a chalet in Val d’Isère. It was not a chalet but an apartment in a chalet with 6 rooms, a living room and a dining room. Good location. The rooms were small but the common areas had a good size. Hosts were friendly but not professional at all. They loved gossiping about the guests in other chalets and sharing their party and drinking stories. The “resort manager” happily participated in all this instead of reminding her colleagues to be more professional. They were all in a “school trip” mode rather than working in hospitality for paying customers. We ended up in a room with a bathtub with no head space to take a shower. We had booked through Iglu Ski and ended up with Skiworld without knowing. The resort manager told us that it was out fault that we didn’t check in advance in which room we were. She didn’t help us to find a solution other than telling us that she would send an email to Iglu Ski. There was no follow-up all week. She avoided us all week to make sure that we wouldn’t ask if there was an update. The kitchen was dirty and old. Old kitchenware and pots, which you wouldn’t find even in a student dorm. Meals were tasty, and the portions were good. However, it was strange to eat English in France. (especially pasta and chicken pie for dinner) We were told that they would clean the rooms on Wednesday but they just made the beds and didn’t even vacuum clean the floors, or change the towels. The airport transfers worked well.
Gearoid
Feb 10,2024Recently booked a 4 star chalet with them in St Anton. Not close to a 4 star experience. Disappointing. Meals were cooked from frozen, pretty basic. No tea or coffee served with breakfast, had to make it ourselves, sharing a 2 cup cafetière between 6 guests. basic thin shower towels provided, 1 per person, and not changed all week (apparently you have to pay extra for that privilege in a 4*star with Ski World, although this was never suggested during booking) No room cleaning Small portion sizes at dinner Afternoon tea and cake served minus the tea, and the cake generally removed by the staff within 30 mins before everyone had a chance to have some (guests would arrived back from skiing at different times) Staff in general seemed to have no interest in interacting with us or asking if we were having a good time
Roger broughton
Feb 09,2024Very disappointed. Our last skiwworld chalet in StAnton was fantastic but Alp Dhuez 5 years later was a completely different experience. How far things have slipped surprised me but it's not surprising that an average 2.6 stars are given on here. False advertising saying hot tub /Nordic Spa 4 times on website but neither exist. A Net Spa which could temporarily be used in warm Surrey garden is there instead, flexible, semi rigid polythene, no seats, water plummets 40to30deg in 20minutes. Clever photo gives impression of large hot tub is misleading. Also the chalet Bourget photo shows it on the snow...but incredibly hides a road and shops which are hidden below, it's a spectacular and misleading photo. No welcome pack or info, the chalet manager had done 3 seasons but did not supply any knowledge of the resort or show interest in customer satisfaction. Argued with us when raised issues! It was like fawlty towers. The sauna and steam room was locked until 6pm when often the sauna was still heating up, 7pm all good but dinner 7.30.. it's all for the convenience of the staff as they seemed to want to party or sleep most of the time.. not have the enormous burden of switching on a sauna at 3pm.. Asked for fruit to chalet manager, none appeared all week despite supermarket literally outside door. The skiwworld budget model must require a purchase order to hq and fruit arrives 3 weeks later.. But hurrah for the banana that appears in the pack lunch to be taken at the 5am departure. Will not go with skiwworld again blatantly uninterested holiday company with bordering on illegal marketing descriptions and misleading photos
Jeffrey
Feb 08,2024When you book a Chalet you expect one. Chalet Rendl in St Anton is not a Chalet it is an apartment in a block. 4 en-suite rooms sharing a lounge, kitchen and Sauna. NOT a 4*plus Chalet Pre departure took 6 telephone calls for Ski World to actually get dates of births and spelling of names correct on the booking despite having it clear in an email this prevented us from checking in on line until the last minute. Towels not changed all week (apparently you have to pay extra for that privilege in a 4*star with Ski World) No sauna towels Frozen meals warmed up Mouldy Fruit Out of date yoghurts served 3 days in a row Fire alarm went off all left standing outside for 20 plus minutes staff had no idea what to do. Coffee never served at end of meal Bathrooms not cleaned all week Bins in bathrooms overflowing Week before Christmas and no tree (apparently village had sold out) Overall worst ski company I have ever been with in 35+ years, Very dissatisfying and ruined our holiday experience would not recommend or use Ski World again.
Customer
Feb 02,2024Although our skiing adventure is yet to begin, I felt compelled to share the exceptional customer service we've received from Skiworld, especially from the superstar Ameera. Their dedication to resolving issues left us incredibly impressed. We encountered a hiccup in our booking process, including selecting the wrong airport (completely our fault). Despite the initial confusion, Skiworld's response was prompt, understanding, and solution-oriented. Ameera, in particular, deserves a special mention. Her professionalism, patience, and commitment to customer satisfaction went above and beyond our expectations. She not only resolved our booking issues but also did so with a level of care and attention that is truly rare in the travel industry. Skiworld's ability to swiftly and effectively resolve our booking problems demonstrated their commitment to ensuring a seamless experience for their customers. Ameera's expertise and willingness to assist turned a potential frustration into a positive interaction. Clear and open communication is crucial in any customer service experience, and Skiworld excelled in this aspect. Ameera kept us informed every step of the way, ensuring we were well-informed throughout the resolution process. While we haven't hit the slopes just yet, Skiworld has already left a lasting impression on us with their outstanding customer service. We're eagerly anticipating our upcoming skiing adventure with the confidence that Skiworld values its customers and strives for excellence. Kudos to Ameera and the entire Skiworld team for setting a high standard in customer service! We look forward to sharing our skiing experience with them this season.
Rajni
Jan 04,2024Terrible No WiFi Not ski in / out Hot tub cold The chalet girl day off no replacement all day Towels not changed Food decent only positive but canapés only one day Not worth it for the price
Watch
Nov 18,2023Be careful when booking!! They charge you for ski carriage even though they get it for free!! Making an already expensive ski package more costly. I called them after booking and managed to get the money back. Found out via a friend working for an airline they work with.
Timothy Clark
Apr 25,2023Paid for a 4* catered chalet. Received accommodation that would have made a soviet era prison look luxurious. Below average food, below average service. won't be using again.
Martin Jones
Feb 27,2023I stayed in Val Thorens in a catered chalet as part of a group of 17. I was asked to pay a supplement of £29 for plant based options, which I duly did. What I received was unacceptable and represented terrible vfm. I complained but got the impression that staff were untrained and unaware of these menu options. Overall it was a pretty disastrous food experience and the best meals I had were on the two nights the staff had off and I made my own!! I got a refund when I returned.
N a
Feb 27,2023We arrived slightly late from our due to the French air traffic control strikes and boarded the bus at 10am - after a 3am start from home for a 6am flight. We had no warning about the said strikes. We were told on arrival they were waiting for another flight who was expected to be 30mins or so. We kept asking for updates and each time we were told it was another 30mins - so we were too worried to leave the bus for food provisions as we thought the departure was imminent. We did not leave until 1pm!!!! We were waiting for a handful for people yet they delayed every single coach. The guests arriving from the flight all arrived with sandwiches so clearly they had the opportunity to go and buy food! ? I appreciate they have no control over flight delays but it was not made clear to us that we were sharing a transfer with so many other flights coming in from different airports? What a ridiculous system? We also should have been kept informed and allowed the opportunity to get food like our late guests! We then hit then peak traffic…. We were then told we also needed to change at Moûtiers - a real struggle with masses of luggage and young kids. And a further impact to our delayed journey. We were not offered any food provision or any opportunity to buy anything. Nothing was provided on the flight. We were travelling with very young children and this just isn’t acceptable. I accept you can’t control delays - but our flight was not impacted therefore they had a duty of care to provide support to us as they made the decision to delay every single guest rather than arranging an alternative transfer tor a 3 hour delayed flight. The whole journey took 17 hours. On arrival no foot shops were open and reception suggested we go first thing in the morning???!!! We had ski school and ski boot fitting and no food for 48hrs!?? How helpful. We paid a significant sum for this holiday and this service simply is not acceptable. On the way home were were ordered to walk with all our cases and children at 3am in the morning to the coach. There was no rep or driver. We waited half an hour in freezing conditions outside as they were late. Our flight was then delayed for 2 hours as another transfer broken down. We raised a complaint on the day we arrived and since returning and we have had no contact.
VC
Feb 04,2023I’ve travelled with Skiworld many times, always staying in catered chalets. I’ve always found them to be good value for money and never had any major issues. This year we paid more than we ever have done even for a late deal. To be expected we thought, as the cost of living increases and ski tour operators recover from the devastating effects of covid disruptions. However, we really felt a drop off in value this year. Catered chalet holidays are no longer truly catered. They’ve sneakily reduced evening meals to 5 nights from 6 and one of these is a local specialty 2 course rather than the normal 3. The meal is nice enough but feels cheap. Proper meats aren’t served as advertised. It’s a cheap raclette night and feels like another night off for the chalet hosts. No afternoon tea on hosts’ official day off which we’ve always had in the past. Servings were noticeably smaller this year. Some of the dessert portions were laughable. Rooms are no longer cleaned daily, just once a week, which is fine by me but the small bin fills up quite quickly. Also no towel change at all. Room was not clean on arrival. The chalet hosts seem to have it really easy these days. 3 hosts for 12 guests. They only really needed 1 or 2 to warm up the pre cooked meals so they basically could have 3-4 days off each. The hosts were nice enough but felt very young with little initiative and certainly didn’t go out of their way to make our holiday amazing. They lacked knowledge of the area and the resort manager didn’t introduce him or her self during the week. Very little service and advice on the transfer as we’ve had in previous years meaning we spent the first hour of our first day queuing to buy a lift pass. Snow was never cleared from the very steep steps. If I was a bit younger I’d definitely be signing up for a season as it looks very easy. Not like in my day! We stayed in a sister chalet 5 years ago (paid less than half what we did this year) and were in a chalet sleeping 8 with just one host. She had to prepare breakfast and evening meals 6 days a week and clean all rooms before she could hit the slopes for a few hours in the afternoon. These hosts have it so easy compared to that. It really felt like they’re there to ski and socialise and occasionally put in a few hours of work to justify their ski pass rather than fitting in the former around their hosting duties. Will probably continue to travel with Skiworld but will be keeping an eye out for value and if it deteriorates next year in the same way will definitely be looking elsewhere. Finally, their website always used to be great with an easy to book online function. Not anymore. You now have to call and have little faith in the actual availability of chalets. Sort this out Skiworld.
Max
Jan 19,2023We had a fantastic Ski Holiday over Christmas with SkiWorld. Everything from start to finish was fantastic. Great Chalet (Les Arcs) Lovely hosts, great food and all very organised with Airport Transfers and logistics. Only problem was a slightly longer walk to the Chalet due to the normal path being Flooded. Not that SkiWorld could do anything about that!
Inverness1
Jan 18,2023Accomodation - We ended up with a room that is suitable for kids less than 10 years of age? Two adults cannot be standing up in that room at the same time without bumping into each other. We were offered the opportunity by other guests to look at their rooms, which we did, and I am even more angry after seeing what they had and what we were given. On arrival my daughter took the resort manager to see her broken bed. He said he'd get it fixed, it was still broken on departure, even after telling the chalet staff on countless occasions. My daughter had to prop her bed up against the other bed in the room to stop her from rolling out of it!!!!! This was the first and last time we saw the resort manager in our chalet!!!!! The lounge area had seats for 5 guests, the accommodation, as advertised, had 12 guests. Where everyone was meant to sit I have no idea. The first aspect of the holiday being sold under false pretenses is your claim - "the chalet-style building is completed with heated ski lockers" There was no heated ski locker (it was an outside cupboard) and the locker could not accommodate 12 sets of skis, 3 sets were kept inside the chalet. Food - The standard of the food was appalling. This is the second aspect of being sold the holiday under false pretences. I was told by 2 Skiworld staff (UK based), "the food is prepared freshly in a local restaurant and served immediately that night". I was then told this was why the menu could not accommodate any changes. The facts are the food was brought in frozen, defrosted and warmed. The beef arrived on Tuesday for 'heating' on Thursday, again not what anyone could describe as "fresh". The question was asked on Christmas evening - "did you make the mince pies yourself?" the answer given was truly shocking - "We got them from Mr Kipling because we also wanted to ski on Christmas day!!" This is another pathetic example of Skiworlds customer service!! When you consider this was a once in a lifetime Christmas holiday it makes the audacious comment even more disgusting!! Due to the food being 'warmed' and not cooked on the premises the food was lukewarm at best and on occasion some items of the dinner were COLD!!! The bread and cake for the AFTERNOON tea was laid out at 9am!!!! The fruit bowl was topped up every few days with even more inedible fruit. When we asked for mushrooms we were told "they are for the vegetarians only". There is a decided lack in quality and quantity of all foods served, eg the sausages served at breakfast had been microwaved on at least 2 separate occasions resulting in a brick hard offering. The night before the chalet staff day off we were told "if you want bread for your breakfast, you'll have to get it from the chalet up the road". We were not supplied with a packed breakfast for our journey to the airport that commenced at 5am. Skiworld clients from other resorts had bags with baguettes, juice etc. We were given 1/4 of a baguette. Cleanliness - Room bins were not emptied, to my knowledge this was supposed to happen on Tuesday. Another guest went to the supermarket and bought bleach to clean the scum from the sinks!!!! They were heavily discoloured and a hygiene issue. Why this was not picked up by the resort staff is beyond me. We were told on Tuesday a "room freshen up" was going to take place, this consisted of three extra toilet rolls being put in the bathroom and none of the used/finished toilet rolls being taken away. Skiworld resort staff - On arrival at the airport, the person meeting Skiworld clients did not have my family allocated for a transfer!!!!! Unfortunately this interaction with the Skiworld staff was a sign of things to come. The person in charge told us "it rained yesterday so there is no snow in the resort"!!!!! I checked the webcams on my phone and there was more than adequate snow. This was the first instance of Skiworld staff's lack of knowledge of the resort. This was then intensified by the chalet staff's lack of knowledge regarding Christmas celebrations in the resort. There was a firework display and Christmas Eve celebration we stumbled upon by chance which the other guests missed due to not being told. As chalet hosts your staff should be aware of the events within the resort which would maximise the guests experience. The staff were heard bellittleing Skiworld clients after the clients were informed of the morning departure time. The word "entitled" was used to describe the client in question. The lack of training for the chalet staff resulted in a level of service that is decidedly poor, at best. The chalet manager said the issues raised by us had been raised by his parents the previous week!!!!! Nothing had been done to rectify any of the issues. Summary - A once in a lifetime holiday ruined by Skiworld's lack of professionalism, care and attention!!!!!!!!
Samantha Waller
Jan 04,2023My advice would be to never book with ski world. I booked a holiday on the phone which included use of a spa and pool. My booking confirmation confirmed use of spa and pool and made no mention of additional costs. Sadly when we turned up in resort we were asked to pay €60 a day to use the spa. We contacted ski world who repeatedly promised to call back and resolve the issue but we always had to call the. Finally the said that they would not honour the holiday we sold them and that they would enter into no further correspondence our only option being to go to Arbitration which we will obviously do. Very worrying that a reputable ski operator would not think it appropriate to detail extra charges in the booking confirmation.
Andrew Hall
Jan 01,2023Chalet in Alps D'Huez called Chalet Pere Josef 2, capacity of 12 which is far too many for this small chalet.They have split 1 into 2 resulting in Josef 1 and 2 having bedrooms which are too small . seatig for only 5 in lounge area and a small kitchen for staff.Do not book this , they are being greedy without any thought to the customer.Staff poorly trained who prioritise ski and social time over looking after paying guests
Tina
Jan 01,2023Chalet Benjamin Couchevel Village, good points first Chalet gorgeous, hosts friendly and attentive. Bad points apart from the breakfasts no fresh food, all cakes and dinners pre cooked somewhere off site, packaged, left in the fridge and warmed up. Sorry but not good enough. What I love about a catered chalet this lacked. Wouldn’t return until this is changed.
Burnt707
Jul 25,2022Booked a skiing holiday 6 weeks in advance. Good points: - Reasonable accommodation at a reasonable price; just what I was looking for. Could have been better: - Unable to book ski carriage via their website; had to call up Customer Services (who were very helpful, but still took over 24 hours to confirm ski carriage available "after" booking and paying for the holiday!). - Check-in at Birmingham was a shambles; >60 minute queue for 4 Jet2 check-in desks and 6-8 Jet2 staff constantly rearranging queues rather than opeining up additional check-in desks. - Shambolic arrival at Grenoble; had to go and look for a Skiworld rep to find out which coach I was supposed to be on; lots of similar-looking coaches with no destinations shown. - Surprised that at least one of the ski reps didn't even speak basic skiing Franglais at the end of the season. - 6 hour delay (snowy weather) on the return flight from Grenoble; nothing could have been done about this but absolutely no information on how long the delay might be from anyone - it's the not knowing that causes frustration! Overall - would go with Skiworld again, but would prefer them to sort out their website before the 22/23 ski season starts - and to ask Jet2 to sort out their manning priorities at Birmingham check-in.
14 Turnham Green Terrace Mews , W4 1QU, London, GB
https://www.skiworld.co.uk
Cliff
Mar 01,2025What a mess. So again we are stuck on a ski transfer bus with a belligerent French driver who doesn’t want to pull off the motorway to let us have a pee. Traffic jams we understand but the ones in France are legendary and yes we know it’s not your fault. BUT still no toilets on the bus? Bloody hell its 2025!! When will you guys learn that 1. We sometimes need to PEE within a 4 hour period, and 2. If you had a loo on the bus you wouldn’t need to delay the journeys by stopping. Derrr!! WORK IT OUT SKIWORLD MANAGEMENT. And - while I’m on it - look after your ski reps better so that they don’t keep getting it in the neck for your management incompetence.