Spectacles Direct

Hosted by David Simmons

4.5 (308 Reviews)

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Reviews 308

4.5

Out of 5.0

Shaffiq Ahmed

Nov 21,2018

If you are looking for bespoke lens this is the go-to place. I needed to buy bespoke lens to help with my migraines not only did they source the tint they supplied and fitted for me. David and his team were excellent through out the process and the service was second to none.

Joe Park

Jan 25,2017

From start to finish this was a first class service with superb value for money.

Daniel Bunting

Sep 22,2016

I bought from this site because their prices were as good as anywhere and they seemed genuine. Glasses came promptly and were just what I was expecting. I was very impressed when I had a slight problem with the glasses bending out of shape and I was able to post the glasses back for re-aligning,which they did very promptly and with no fuss. Very happy to recommend.

Christine Reeves

Aug 24,2016

The company could not have been more helpful .It is not always easy for older folk to get what they need in the modern world. The help I received was excellent and my spectacles have been great. Thank you so much.

RJ

Aug 03,2016

Extremely poor customer service. Emailed to request which lens tints Spectacles Direct can offer, as the website does not specify lens tint options. Was looking to purchase a pair of prescription Ray Bans. The person who replied failed to answer my question each time I emailed. Impossible to get a straight answer from them. I simply asked for the range of lens tints on offer, asking if they do G-15 and B-15 tints, and whether or not they do polarized. If they don't know, they should have said as such. Each response was either, 'we can do whatever you want', or 'the most popular tend to be ...'. I repeatedly asked for an indication of the range of tints they offer, and whether they do polarized lenses, and received no response to any of my questions. Greatly disappointing service. However, due to their fast processing times I gave the company the benefit of the doubt as they are seemingly being poorly represented by a sales rep with an attitude problem. So I placed an order only for it then to be refused as they did not like my review of their customer service (as above) which I initially submitted prior to ordering. I was subsequently refunded and denied service. I am considering taking legal action. Not a pleasant co. to deal with in my experience. My emails were perfectly polite yet I received responses as specified above. A real shame.

Jim Fisher

Jul 29,2016

A very professional and service driven business. I paid £32 to have new anti-glare lenses in my glasses with recorded delivery back to me. New glasses case and cloth. The box arrived a couple of days after requesting it on their site. Sent my glasses off with new prescription and they called me to discuss options. Sent my glasses to them on Thursday, got them back the following Friday. I took the hit and worked without them for a week but worth it considering Specsavers wanted £70 for the same job. All in all a good process, the only suggestion I would have is to improve the delivery process so you can get things turnaround quicker.

Simon S

Jul 02,2016

Glasses turned up early, which was really important to me as I needed a pair for gong on holiday with. Very prompt responses to my queries. Happily recommend to anyone. Thank you very much!! Simon.

J Ives

Jul 02,2016

Having bought two pairs of lovely new wayfarer optic glasses from Spectacles direct I can highly recommend them for their customer service and attention to detail, the individual personal care and advice was second to none. Quality products delivered very quickly. Thank you Scott for all your help. I will be using this company again.

Isla Burton

May 14,2016

Friendly and professional staff at Spectacles Direct, who couldn't have been more helpful when I was choosing new frames, and were very patient with me being that annoying customer who wants to know exactly what all the tests are for and how the machines work! Easy parking and a nice big airy and uncluttered showroom with a vast selection of frames. I definitely felt that I was getting a more personal service than I've received in the past at larger chains. Specs were ready within a week. Very competitive pricing. Absolutely recommend.

Tom Legge

Mar 28,2016

Absolutely first class service, not only new lenses fitted the glasses were overhauled and returned in new cases, cant express how pleased I am, I will definitely use this company again and have no problem what so ever in highly recommending them. WELL DONE FIVE STAR SERVICE

Annabelle Cordingley

Mar 18,2016

Brilliant service, wasn't sure of the policy via the website so called and the guy was very nice and extremely helpful.

David Diez

Mar 18,2016

I have used spectacles direct services twice so far and my experience couldn't be any better. Great advice in lens choice and excelent service. Absolutely recommended.

colin gray

Feb 19,2016

quality is good and a quick service with good pricing and was kept informed,would use again

Steve

Jan 22,2016

I called about my order before placing it to see if they could expedite my order. They kindly obliged and I had my new prescription sunglasses before they estimated. Wouldn't hesitate to use them again.

diane

Jan 15,2016

I am very happy with my new specs. Great service, brilliantly fast. Thank you so much. I can see again! Diane

Harry Edwards

Jan 07,2016

Excellent service & price. Overall a pleasure to deal with. every time my dog eats my glasses (3rd time now), they save the day and the quick delivery means I don't have to wait long for un-chewed lenses!

Sally H

Dec 31,2015

Excellent service. I was ordering frames only and they were really helpful with size etc. and even phoned me to make sure I'd ordered the right size.

Gillian Darby

Dec 11,2015

Contacted me quickly after ordering to double check a detail on my order and then glasses were delivered in less than a week. Fantastic value and excellent service. Thoroughly recommended.