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Reviews 859
JL XOXO
Mar 04,2025What a lovely experience thus far. The salesmen made you feel completely at ease and made you feel relaxed. Max, Andy and Jack are a credit to Stoneacre. They showed empathy and kindness throughout, actually going above and beyond to help me out. Max and Andy, whom I dealt with mainly, are just absolutely wonderful....so much so, they put the faith back in to the motor trade sales side. We wanted to buy from a reputable dealer and hope they continue as they are in terms of delivering the exceptional customer service they did to me! Thank you
Tim Broster
Mar 04,2025Excellent customer service Knowledgeable and friendly staff Prompt delivery of the vehicle Value for money and affordability Fabulous communication from ordering to vehicle delivery Full demonstration of vehicle and setting up of person profiles Post collection follow up call Overall an amazing customer experience Thank you Stoneacre
Miss Maguire
Mar 03,2025If i could rate them worse i would! I was sold a car in Sept 23 by Stoneacre Grantham with warped brake discs, they knew about this but didnt attempt to repair them until i complained. Then there was the bald tyre Then there was the corroded suspension, then issues with the engine over heating. Every time i have had to fight to get help. The car was assessed by Volvo Lincoln in Aug 24 and they condemned the car! Stoneacre told me it would cost me up to £6000 to repair it. I had to fight and fight to get them to honour their warranty and get the car roadworthy or so they made me think it was. It kept over heating , it went into the garage at Stoneacre , they ‘fixed it’ it over heated again , it went back into them ‘ they fixed ir’ it over heated again This has happened 6/7 times It went in to them Nov 24 i was told it would be fixed by Christmas , then the New Year .. its now March and they have decided the car needs a new engine as the engine casing is warped along with the cylinder head. Theyve told me i only have the option of either paying £6000 or £8000 for a new or reconditioned engine. They are ignoring the fact i have a 5 year warranty And are now demanding their loan car back and sending me threatening emails . I am STILL paying for my car which Stoneacre have in their care and i have no other way of getting to work They are a disgusting company who Knowingly sell cars unfit to drive . They are liars and bullies. I am disabled and this has made me physically ill. I have had to refer this to the Financial Ombudsman. Do not touch this company ! Update : this morning Stoneacre turned up at my home without prior warning and took the loan car off my property taking my personal belongings inside the loan car too Including my Disabled Parking Badge ! I have been in talks with Stoneacre customer relations since July last year when i lodged my complaint ! Two days ago i was told by the Customer Relations manager that i have no choice but pay minimum £6000 for a new engine even though the car is now valued at £4000 This means i have to get a loan that i cannot afford . The manager also stated he would talk to Stoneacre Grantham about extending the loan of their car until end of March as i have no way of getting to work . I spoke to Stonecare Grantham and they said they have had no contact from the Customer Relations manager. They all just lie . Ive had an afternoon of desperately trying to source transport to work and sobbing They dont care how this affects their customer They do whatever they want and dont honour the warranties they give you
Mr Chevalier
Mar 03,2025I must say a big thank you to Dean and his team at Stoneacre seat cars Doncaster,I have just bought yet another new car from them. I had a good experience with a good deal and price for my new car ,the staff were great especially dean,ettiane and Michael who helped me with the technology bits on the car . I would recommend Dean and his team and Stoneacre seat Doncaster if you want a good deal on a new or used car thank you dean.
Mr/Mrs Walker
Mar 03,2025A kind sales person who guided us into making the right decision in buying a car suitable for our requirements. Tom at Stafford Stoneacre was the perfect person who guided us through the process.
david rushforth
Mar 03,2025Went to look and test drive a secondhand vehicle but ended up buying a brand new vehicle which had been heavily discounted.
Daniel Wright
Mar 02,2025The sales member of the team at the Doncaster branch that supported us with a test drive, answered all our questions and was very welcoming and patient with us, Etienne. He made our experience with Stoneacre smooth and very friendly and we're very grateful for his help in buying our car.
Kerry Hardy
Mar 01,2025Just picked up our new ford Ranger from the Doncaster Branch and cannot praise them enough. The whole experience was seamless, Kelvin was fabulous to deal with the communication was excellent and they couldn’t have been more helpful. Iv brought a lot of new cars over the years and I can honestly say this is the best dealership Iv dealt with. Thank You Guys
charles roy johnson
Mar 01,2025Tobey and Huss were genuinely very friendly and helpful with our new purchase. Couldn't ask for more
M Adnan
Mar 01,2025Good service
M Dent
Mar 01,2025Michael was so helpful and nothing was too much trouble
dannii Docherty
Mar 01,2025Went to stoneacre Goole yesterday with my family to purchase my first car, kye and Hamish were extremely helpful, whilst also putting me at ease! They had a laugh with us and explained the whole process really well. Can tell they are in the right job ☺️
Kevin Bradley
Feb 28,2025I recently had my first service at Stoneacre Chesterfield with my Suzuki Scross. The gentleman who arranged it for me was Craig. He was most helpful in every respect and also patiently answered my many questions relating to my new vehicle. Thank you Craig and look forward to seeing you on my next visit to Stoneacre.
Steve H
Feb 28,2025Great friendly service
Mr Jones
Feb 28,2025Salesperson Charles kept us informed all the way through the purchase from buying to delivery. Very pleasant at all times.
Hazel Davies
Feb 28,2025Just purchased car number 4 from Glynn at Stoneacre Wallasey. He always seems to find the car I want within my budget. Excellent customer service as always.
philip bevis
Feb 28,2025Great service, brilliant car, attentive staff
rachel allen
Feb 28,2025Tiago was amazing! He showed us everything we wanted to see. He answered any questions we had. Would definitely recommend him to anyone.
Steve Brewer
Feb 28,2025I was looking for a Lexus nx i liked the look of 5 from different dealers i put my details into the inquiry section 3 dealers come back to me however James at your Teeside branch actually put time into sending me a video of the car but he also explained the difference between the one he had to sell compared to the another dealer nx I liked i didn’t live near to visit the showroom so helped in making my decision to purchase Any person requiring a Lexus ask for James at your Teeside branch 10/10 in every department
ann swannack
Mar 06,2025We have dealt with stoneacres and always been satisfied