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Reviews 859
Lisa
Mar 25,2025The staff are amazing , friendly, efficient and very professional. Go that extra mile and Luke in sales amazing and we brough a Jeep Wrangler due to his hard work.
Mark Davies
Mar 25,2025Fiat Jeep Cleckheaton. Worst Customer Service myself have ever experienced from a Car Dealer . 22/2/25 . Picked up a £38.000.00 BMW X3M. On checking the veichle it was dirty inside . I received an apology. On returning home drive heated seat fault. Contacted the dealer (RiZ) sales manager . Was informed contact my warranty company . I did this was told by warranty company fault was down to dealer to repair as I had only just had the veichle . Took my veichle to a Bmw Specialist who repaired the seat issue . But then discovered the veichle had been placed into Transportation mode ( basically this mode allows any faults on the ecu not to show up . This can only be done by someone who as knowledge and soft ware to hide a fault . The car had a suspension fault but again this was repaired by a Bmw Specialist who then semt myself an invoice for the repairs at £1288.00 . Monday 17th of March I sent this invoice to the dealer and I then emailed for an update twice and eventually was informed on the 21/3 after various calls ignored again this will be chased up . The communication and service is appalling. My veichle now as a rattling noise coming from the engine and my emails have again been ignored . Avoid this dealer as when there are complaints/ issues customers are ignored and fobbed off .
Ms Mitchell
Mar 25,2025Both Jack and Dan made my experience on choosing my new car and explaining everything to me extremely simple. Nothing was too much trouble and both were polite and so helpful to me. They were both very knowledgeable about my chosen car. It was a pleasure to be served by them and I wish them both all the best. My Honda Jazz is a dream to drive . Thank you Jack and Dan
demi Leetham
Mar 25,2025Tom at Stoneacre made purchasing my new Puma so easy and quick, all staff were very knowledgeable and helpful and explained all of my options so I could make an informed decision. From start to finish, I had my new car in 1 week with all of the features that were important to me.
Peter Fisher
Mar 25,2025Brilliant very pleased with the kuga so far no complaints. Josh the salesman is a brilliant guy and a thorough gentleman and makes you feel you have known him for ages,and brings across the feeling of trust I have met a lot of salesman in my years he is going a long way. Regards Peter fisher.
Nicky Clerc
Mar 25,2025Fantastic service from Aaron at Stoneacre Darlington, going above and beyond to get me the car I wanted. Very knowledgeable about my Captur, and he kept me up to date all the way along from ordering to picking the car up. On pick up day he explained everything and helped setting up the tech on the car. Highly recommended, 5 ⭐ service!
Simon
Mar 25,2025Made an enquiry through CarWow, was happy with the price so messaged the dealer. Dealer did not respond. Carwow gave the dealer a nudge, again dealer did not respond. Finally after several calls I got through to Jamie. Jamie went through the offer and made a px offer on my current car. I was told I would receive the details by email shortly. I’d not received anything by the end of the day, so I rang the dealership again, Jamie said he’d not forgotten and would send the offer straight over. The details didn’t arrive. Called again and left a message, Jamie emailed with totally different figures. Emailed back asking why had the figures changed, but received no response. A few days later the retention team called asking why I’d not bought a car. I explained what had happened, they said the dealer would be in touch. The next day Raymond rang, I explained what had happened and he said to leave it with him. Raymond called back the following day and explained he had a call with Renault and about a new campaign and would call back Friday. Friday came and went. On Saturday Raymond called back apologised for not calling and said he was just putting the figures together. Sunday I received. A voicemail with revised figures, which had increased once more. Left several messages for Raymond to discuss the offer but did not get a response.
Mark Clerc
Mar 25,2025Aaron (Darlington) was top draw from start to finish, kept me updated fully and always returned calls or messages promptly. Will definitely return again to deal with Aaron.
robert middleton
Mar 25,2025very good, easy to talk to
Mr Lindsay Roe
Mar 25,2025All the staff I dealt with especially Joel and Craig provided an excellent service, would highly recommend Hyundai Chesterfield 😊
Nasar Ahmed
Mar 25,2025Very good service from the first phone call right upto taking delivery of the car. No technical jargon. Thanks to Paul Root.
Jon Wightman
Mar 25,2025We have had a wonderful experience purchasing our new car from Stoneacre in Cleckheaton. Darren was great to deal with which was mainly on the phone and it was well worth the 110 mile drive to buy the car from them.
David
Mar 25,2025Worked very well, thanks. New car ready and waiting for me. Drop off of part exchange vehicle equally easy.
Mr Darren Cunningham
Mar 25,2025Really well looked after by Glen and Dave. A real positive experience.. well done!
Christine Padley
Mar 25,2025Good service and excellent service too and very helpful and friendly too
Julie Halliday
Mar 25,2025This is my second purchase of a new vehicle with the assistance of Boyd. Yet again he provided a first class service, gave excellent knowledge and advice and was a pleasure to deal with
MR MILES
Mar 25,2025Excellent customer service. Went above and beyond! All staff members are really cheerful and helpful and I'd very happily continue buying vehicles through this dealership.
Kotlar Kotlar
Mar 25,2025Great company. Qualified, friendly workers(Mr.Rey,Mr.Din).Excellent service.
suzanne taylor
Mar 25,2025This is my third volvo from Stoneacre stockton second time dealing with Matthew. Matthew is very kind and patient with me as I am a tech phobic he explains everything and shows me how to set the new cars dash panel display each time.
Paul Burrows
Mar 25,2025Very straight forward, no hard sell. Friendly team and helpful