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Reviews 859
Lisa Simpson
Feb 28,2025My stoneacre experience was five star! At the Wrexham branch It was very easy and quick choosing my new vehicle. The staff were very helpful especially ella I love my new car. I would definitely recommend stoneacre to family and friends when choosing a car dealership. Definitely first class.
Mr Jim Ross
Feb 28,2025Made the whole process of buying my new car so easy.
Mr Peter Goldby
Feb 28,2025Even though I had problems with the new car, not one member, but the whole team I was involved with bent over backwards to help. From the sales team to service team, all did their best. All were pleasant and available, to smooth the way, which eased the disappointments and anxiety. I have dealt with Stoneacre in the past, at a different dealership, and along with this one, the work ethic and customer care has been good. Regards, Peter
Rachel
Feb 28,2025Having bought Renault for many years through Evan Halshaw we were told by Evan Halshaw Renault has moved to Stoneacre. So not feeling valued as a customer by Evan Halshaw we went to Stoneacre & were glad we did. We dealt with a fantastic salesman Jake who made the whole car buying process easy & relaxed with no pressure to buy at all, he even found us a brand new Clio which only costs us £10 a week more than what we've been paying for the last four years, we also traded our car in & surprisingly got more than we thought we would. We were walked through all the finance agreement which was explained well & easy to understand. The aftercare was excellent with Jake emailing us all the way through the process. The overall experience was great & we will not be shopping anywhere else but Stoneacre in the future & will be looking for Jake to take care of our business.
Ruth
Feb 28,2025The whole experience from start to finish was excellent. It started on the 15th Feb with an efficient and friendly welcome by the manager Graham. Our sales person Jack was also very friendly and efficient and couldn’t have done anymore to help us with our difficult downsizing decision. Both were open and honest and discussed the cars and process in an easily understood and friendly way. There were no pressure sales techniques which was particularly welcome. Within 10 days we were driving away in our new XC 40 ultra which we are really enjoying and are pleasantly surprised at how spacious it is. Will definitely return to Stoneacre Sheffield. A much better experience than other Volvo dealers we have experienced.
customer
Feb 28,2025The advice and support of the very helpful sales staff in clearly explaining all I needed to know about the car and deal being offered
Jennifer Albazerchi
Feb 28,2025As an elderly couple who had always bought from new, we were a little apprehensive about purchasing a 'good' used car. Daniel was extremely helpful and patient and, as our car was in a somewhat dubious condition, he kindly ferried us back & forth! So far, we are very happy with our purchase and appreciated his attention.
Angela
Feb 28,2025Gareth sold the car - excellent customer service.Responded quickly to a couple of my queries before picking car up. Handover was very organised and smooth.
Customer
Feb 28,2025Bought work vans from Andrew Thorpe at Van World. Super helpful and easy to deal with. We bought these remotely from Scotland and the vans arrived as described. Will definitely give them a call next time im buying.
Stephanie Evans
Feb 28,2025Georgia the sales person was fantastic and not pushy, explained every option that we looked at and found a great deal for us.
Karen
Feb 28,2025James F-B was really helpful in sourcing and securing the car we wanted at a price we were prepared to pay. He helped sort our private plate and has offered support to sort the vehicles app connectivity even though it’s not his branch’s brand. He wasn’t pushy for the sale and that made me more inclined to work with him to find the right car and deal. An asset to your company and the Grimsby branch
Barrie
Feb 27,2025Matthew Wright listened looked at problem came up with an available car suited my needs and PCP which never used before and did a deal
Sarah
Feb 27,2025Very helpful, very knowledgeable, and polite, Certainly didn’t feel pressured into anything and they made the options easier so that we could go down the financial road we wanted to
Mr stewart bragg
Feb 27,2025As car buying goes this was probably as easy as it gets full marks to Jake Dougan who made the whole process as painless as possible.
Louisa Roome
Feb 27,2025Neil & the team were amazing from the moment I walked into the show room and the after care I’ve received. All my questions were answered in details and nothing was too much for them. We’ll be back if we ever decide to swap the car again!
customer
Feb 27,2025Extremely disappointing experience with Stoneacre Goole. What started as a casual car browsing trip quickly turned into a high-pressure sales situation with a representative (Kye) openly telling us he needed to meet sales targets. We were pressured into leaving a £5000 deposit when financing couldn't be completed on the spot. When we decided against the purchase the next day, the real problems began. Despite requesting a refund immediately, it has been 11 DAYS and they still haven't returned my £5000. I have made multiple follow-up calls, each time i'm kept on hold for at least 20 minutes, When I finally reached someone, I'm met with rudeness and told to "go complain to head office as it wasn't his problem." The way your are still holding on to my money and your dismissive attitude when questioned is completely unprofessional. I would strongly advise potential customers to be very cautious when dealing with this Company.
Neil Lambert
Feb 27,2025Service good and helpful
Rogerum
Feb 27,2025I got a good deal and the sales staff were very helpful.
Ben Stephens
Feb 27,2025Great service and hassle-free experience
Lesley Chapman
Feb 28,2025Very disappointed with Stoneacre Hull.(Previously Trenton)I rang to book a service and MOT. Initially the member of staff was helpful. He then tried selling me products that were already included in the service, so I would have been paying twice. I also said that the driver door was making a rattling sound and needed to be investigated. When I confirmed my booking via email they were going to charge me £144 just for looking at the door. When I received a call to say my car had passed the MOT, but it needed a lot of work. It sounded like the car should be written off. It’s 5 years old and only has 15,000 miles on the clock. When I questioned all the “problems” they had found I was advised it’s only advisory. I have been a customer of Trenton Hull for many years and have never had any problems with them until Stoneacre took over.