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Reviews 859
Victor Birch
Jan 28,2025Easy process from choosing the car and it being checked over properly very happy with the product easy timed collection and finalising the purchase. Not as impressed with the follow up phone calls trying to sell me further products four different people calling me about the same product doesn’t seem to be any internal communication.
Mr John Stanley
Jan 28,2025It was a pleasure from start to finish The customer service was amazing Very helpful and knowledgeable staff We were made to feel very welcome
John Gillon
Jan 28,2025Great service and experience everytime, Brandon in service department brilliant, James in sales as always knowledgeable and friendly, couldn't ask for more
John
Jan 28,2025Great customer service from abbie Bryan at MG derby
Felicity
Jan 28,2025The sales staff were easy to deal with, very professional and knowledgeable, which is a lovely change when dealing with car sales people!
eddie dixon
Jan 28,2025I was dealt with by a young lady by the name of Sam and she was just absolutely brilliant, when I went to pick the car up she had a day off and a gentleman called David dealt with me and he was brilliant as well
Rebecca
Jan 28,2025Matty at the Stoneacre branch is a pleasure to deal with, everything was made simple and easy to do with no question unanswered
Charlene Lonsdale
Jan 28,2025Eden is really friendly and helpful and knowledgeable about the cars and motability
Chris
Jan 28,2025We was well looked after with no pressure to get a car if we had I think we would have walked out.
Brian Yates
Jan 28,2025When the car was handed over it felt like a special experience especially having my family there. I have bought new cars before from Toyota so I wasn't expecting anything different. The staff were very friendly and helpful and did their best to make it as smooth and enjoyable as possible. Many thanks
Sheila
Jan 28,2025Very happy with the purchase process for new van from Stoneacre. Oskar introduced himself to us and we told him which van we were interested in. After supplying us with coffee he sat us down and found the perfect van for our needs. He obviously had the knowledge and was very informative and chatty. Nothing seemed too much trouble and answered all our questions patiently. After we agreed the purchase, Oskar kept us well informed as to what was happening with the extras we asked for. Any contact with different members of staff at Stoneacre we found them to be very professional and friendly. We really appreciated the follow up phone call the day after we collected the van, asking if we were completely happy and any problems. On the whole we found Stoneacre to be a good company to deal with and hope their after sales service is as good as first point of contact.
Peter Haywood
Jan 28,2025Tom the salesman was top notch on 19/01 and 22/01. On our subsequent visit on 27/01 everyone was most helpful and professional.
Mr Harvey Middleton
Jan 28,2025No contact from salesman after sorting a deal. Car has scratches Multimedia screen has a software issues _ why wasn't this picked up before handover
Mrs KATHLEEN COUSINS
Jan 28,2025Great service from all the staff at chesterfield especially Gary letting me know how the work was going on with the service thank you very much and very friendly staff when they ring you up
Laura
Jan 28,2025Made a two hour journey to view a used car at Stone acre, Blackburn (Renault), which we were told had full service history. I had a few phone conversations with the sales team prior to the visit, placed a deposit on the vehicle, and was assured it would be ready to drive away that day if we decided to purchase after viewing. However, after arriving at the showroom, (and waiting whilst the sales rep smoked his cigarette at the front door) we were told that we may not be able to take the car that day as the accounting team wasn’t in. We test drove the car, which was not properly valeted as promised, and then asked to see the service history, only to be told that they couldn’t show it is as it was a Saturday. The guy then revealed it had been a rental car. This was not previously mentioned. The sales guy was very apologetic but the manager, who clearly wasn’t overly busy didn’t make the effort to come over and apologise for our 4 hours plus of wasted journey etc. It took over two weeks and numerous phone calls to stoneacre to get my deposit back. Avoid this garage!!
Linda Bowns
Jan 28,2025Excellent service from start to finish, made me feel welcome as soon as entering the showroom. Showed me the cars I was interested in from the website but was not pushy and gave me time to make up my mind. Salesman polite, friendly and professional and I felt I could trust him as he gave me a good deal on the choice I made.
Bell
Jan 28,2025I received a very good offer from you
Julie Butterworth
Jan 28,2025One very happy customer I have just picked up my seventh Fiat 500 from Stoneacre Hyde. Many thanks to Anthony who made my experience stressfree and easy I received a prompt and professional service If you want service with a smile i would highly recommend Anthony My thanks to Max for handling the finance What a team 🤩
MR DAREN WOOD
Jan 27,2025Dave the salesman,was very impressive .answered queries by email or phone very quickly. Was always pleasant on the phone and not too pushy .The price of the new car was very competitive and the whole process from buying and getting delivered from 200 miles away was all done and dusted within a few days .Just how I like to do car buying
Derek Hull
Jan 29,2025Very relaxed sales experience. Salesperson very friendly yet also professional. Deal satisfactory but handover exceeded all expectations. Great service