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Reviews 859
Tony H
Mar 29,2025Annah, Mark and Ashleigh were all extremely professional and friendly in all our dealings with them from our initial enquiry, through to the handover of the vehicle. The process was explained thoroughly at all stages and all of our questions and concerns were addressed and answered. Overall we were delighted with the way the purchase of our new car was handled and can't praise all the staff involved highly enough.
Rosemarie Bulmer
Mar 29,2025Staff were friendly, professional and very helpful. I would recommend Teesside showroom without reservation.
Graham
Mar 29,2025The salesman Constantin is friendly, welcoming and helpful. Very good experience, we are very happy to buy a car from here.
Tony Fittes
Mar 29,2025Reece is a salesman who treats his customers as though they are family.we were treated with the highest respect and with dignity. We have been treated like royalty at every stage of the process since we first came to see him about 6 months ago.he answered all my questions about the vehicle. Originally I came to look at the Dacia Jogger but when I tried it I found it not to my liking so Reece asked me if I would like to take a look at a car he thought would be more suitable, but the advance payment was twice the amount I had in my budget, he introduced me to the Symbiox, and I fell in love with it, so much so that I decided I would have the top spec ,biu as the time to change over was 6 months in advance it enabled me time to save the money for the advance payment. .and placed the order, but when the new quarter price list was published it was reduced by £900,So Reece cancelled my order and re ordered at the new lower price. I can't speak highly enough about the attitude and professionalism. My background is in Sales and Marketing, Reece is someone in whom I would use as a trainer in my sales team , but now I'm retired, and dealing with him was a pleasure, he never tried to mislead me or give me any " bull shit" which many car salesmen seem to do these days. He answered all my many questions honestly,and was very thorough when demonstrating the car to me on the test drive, and again on the morning I collected the vehicle, and was very honest with me about his experience of using the hands free parking assist, which in his demonstration did not go according to what it was supposed to do, at the end of the drive before I left the dealership he invited me to contact him and make a longer appointment with him the following week where he would go through everything with me once more. I hope that his sales manager is fully aware of the quality of this young man, and that he should receive recognition for his professional attitude and second to none customer service. I clearly believe that he is Stoneacre ambassador. If you have a staff competition I would very much like him to be nominated for an award. I'm now 70 yes old and don't know how long I will continue to drive,but one thing I know for certain is I will always return to your company in the future , my previous dealership Bristol Street Motors ( nissan) is not even 10 % as good as Stoneacre.
Michael Bagley
Mar 29,2025Found a vehicle on AutoTrader. Arranged an appointment with the Wrexham dealership to see and probably purchase a vehicle. Drove the 2 hour, 60 Miles to the appointment. Only to find that the person with whom the appointment was with was not there and the vehicle was no longer for sale. Complete waste of time.
Customer
Mar 29,2025They made everything clear and explained everything very clearly.
valerie hammond
Mar 29,2025Great service at Stoneacre Danny and the rest of the team i dealt with were friendly and most helpful good price
Dale Oxley
Mar 29,2025Service with a smile
Simon Hill
Mar 29,2025Very helpful and friendly team, super fast transaction. Would recommend
Patricia
Mar 29,2025I bought my car remotely from Durham Stoneacre Toyota. Tony was fantastic, making a video for me of the car, and chatting with me through the purchase. When I collected my car, Paul was great, even collecting us from the station. The car was waiting in the showroom, looking fantastic, and with plenty of petrol for our journey home. So thoughtful. I love my car, and would recommend Stoneacre Toyota Durham to anyone.
V Maureen McLoughlin
Mar 28,2025I was there to collect my new car and could not have had a better experience. Russell, Bradley and Steve were brilliant. Everything was carefully explained, by the three of them, so I was well aware of what the whole experience involved. I could not have been happier with the service I received . As this new car involved a good deal of technical know how, Bradley explained and demonstrated everything I needed to know. It was amazing and I was so grateful.
Paul Dinning
Mar 28,2025A great service received on our new car purchase. Staff kept in touch with us and Georgia was brilliant on the handover.
Alan Mansell
Mar 28,2025A good experience nice to deal with very polite
Pam
Mar 28,2025I purchased my car from the Durham store, the salesman I dealt with was very honest, patient, knowledgeable and extremely professional, explaining everything in great detail, making the whole experience a pleasure. He also ensured that the car left the showroom in impeccable condition when it was ready to be handed over to me.
Brian O?Dwyer
Mar 28,2025Great clear service
Dean
Mar 28,2025Was impressed by the professional way I was treated by the salesperson Jon Louis and other members of your team from walking in to collecting my vehicle everything was disclosed to me on price and valuation and it was a no pressure environment for which I am pleased with great company will be back to buy next time
Lucinda Osborne
Mar 28,2025Stoneacre were very helpful throughout the whole process. Charles was very knowledgeable, very polite and was great to deal with. If Charles wasn’t available other members of the team were always on hand to answer any questions. Would recommend the team
John Ramwell
Mar 28,2025We had decided on the Yaris Cross Premier Edition but not yet decided when we would buy. When I took my Corolla in for service last Friday, I saw the showroom car, preregistered to the dealership so with a nice price reduction. Danny offered me a very good trade in price for the Corolla so I bought it on the spot! Danny was most helpful and dealt with the paperwork quickly and efficiently. The whole purchase was so easy and it was a pleasure to buy from Stoneacre Northallerton. We collected the car on Wednesday.
Mr Robertson
Mar 28,2025Staff very helpful and not pushy . All credit to Shane . Happy customer . Thanks . : )
customer,
Mar 29,2025Our salesman, Reece ,at Stoneacre Dewsbury was very approachable and knowledgeable. He gave us detailed information about the car we were interested in and the possible financial options without being pushy or overbearing. In fact it was his whole approach and demeanor that sealed our decision to buy a Mazda CX5 Takumi from Stoneacre Dewsbury.