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Sureserve Energy Services delivers market leading smart metering services across the UK. Amongst our highly skilled, fully qualified and customer-centric engineers we offer solutions in all pressure tiers from low pressure up to intermediate pressure.
Reviews 721
Julie Gurnham
Feb 21,2024Contact the day before and on the day to get time of arrival. Michael Normington very professional.
Ian Mccall
Feb 20,2024Excellent service, fast and efficient. Engineer - Jack Smith
Nick Brookes
Feb 20,2024Engineer was really helpful and kept us informed whilst also fitting it really quickly
Tony
Feb 20,2024Simon was knowledgeable, friendly and explained everything clearly. He went above and beyond to ensure everything was fitted properly. There was also an issue with the current gas which he solved and explained how and what to look out for. Also completed the fitting quickly! Very happy with the installation.
Luke Mullen
Feb 20,2024Great service
martin w
Feb 20,2024The engineer Liam Andrew arrived on time and was well prepared, polite, friendly and informative.
Olafs
Feb 20,2024Michael Mornington was great, very professional came in an got the job done👍🏽
Lauren Clarke
Feb 20,2024Really helpful and friendly installed the meter really quickly would recommend Simon
Joe Michaels
Feb 20,2024The engineer Michael normington was great and very friendly, he explained everything very clearly and was great with my children, he gave my youngest a coloring book to do while the electric was off.
Maria
Feb 20,2024The engineer Micheal Normington arrived on time confirmed his ID he explained what he was going to do and carried out the change of meter with little fuss And left everywhere clean and tidy he also explained in detail how to read the new digital disply
May Davies
Feb 20,2024CHIZ WAS CHEERFUL AND HELPFUL HE EXPLAINED ANY THING I WANTED TO KNOW
Amy Southern
Feb 20,2024Had a new smart Meter fitted recently. Whole process so easy, and can now conveniently top up online rather than going to the shop. Also had the pleasure of Meeting Michael Normington who came to fit our meter, absolutely lovely man! My 3 year old son was here at the time, he wanted to stay with him the whole time whilst installing the meter. Michael was wonderful let him watch him at work and played with him. What a top man, Michael needs a pay rise! He goes the extra mile to make people feel comfortable. Thanks again 👍
Dave
Feb 19,2024Jomy Thomas called ahead, carried out the work quickly, and was very polite and professional.
Guest
Feb 19,2024Chris Wemyss was very polite and professional when installing my gas and electric smart meters. The whole process was explained fully, very pleased
Mr Stuart Mcclung
Feb 19,2024Great service and fast polite
jen
Feb 19,2024Campbell Greer completed the replacement quickly and without issue.
Liz
Feb 19,2024I am a Scottish Power Economy 7 customer with an existing Economy 7 RTS Meter switching rates between day/night tariffs using the BBC Long Wave Radio signal that the BBC are battling to switch off permanently. At the time of booking my Smart Meter the RTS signal was due to be switched off by the BBC on 31st March 2024, although in the week of fitting my Smart Meter the BBC has agreed under pressure from Electricity companies to extend the signal for another year. I was very nervous of getting a Smart Meter as there are many difficulties with them in various forums, especially for Economy 7 and Economy 10 customers. So far, three days in with my new Smart Meter I need not have worried. ScottishPower dealt with a company called Providor to exchange my meter. Providor contact centre called me two days prior to assure themselves that date was still convenient for me and that they definitely had an engineer available for the time slot. They also asked about meter box location, access, van parking etc. The evening before fitting the Providor engineer himself ( Michael Normington ) called to confirm a likely target arrival time within the wider time period booked. He arrived on fitting day at exactly that time. The task was carried out efficiently with clear communication between himself and me about what would happen with the power being off and on etc. The post fitting wrap-up and handover of the In-Home-Device and documentation was also done well with as much info as needed. I would be confident that a good job would be done if Michael Normington was the engineer allocated to Friends and Family if they chose to have a Smart Meter fitted. I had pre-downloaded the ScottishPower App too, which is showing updated meter readings as at midnight each night. So far, the IHD appears to be working ( although the current day/night tariff rates are on the OK button, not the Now button as on Youtube Video. Also, Economy 7 tariff rate viewing is not mentioned in paper printed IHD user guide )
Gary Hill
Feb 19,2024Excellent service from the Engineer. Michael Normington was our engineer. He called the day before to advise the window he would arrive and sure enough the following day arrived on time. Friendly, polite and explained everything thoroughly. Work completed very quickly and very tidily.
Deon Looker
Feb 17,2024Thanks Michael Normington for going above and beyond when moving/installing our new smart meter, helping us to make a huge saving. Couldn’t ask for better service. Lovely guy very friendly and did a great quality job. Would highly recommend ⭐️⭐️⭐️⭐️⭐️
Unit 2, Craven Court, Willie Snaith Road., CB8 7FA, Newmarket, GB
https://www.sureserve.co.uk/sureserve-energy-services
John Brautigam
Feb 22,2024In spite of having to abort the meter installation through no fault of his own, the Providor engineer, John Walker, spent over 3 hours trying to resolve the technical issues which appear to be system failures outside the control of both Providor and its customers - in vain. The installation process was a failure but the engineer remained patient and kept myself and his next destination informed. I hope that John Walker is the engineer chosen to rectify the problems after I rebook.