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Surge Bikes is the perfect place to start your e-bike journey. Shop either online or at our Hampshire store. We stock a carefully curated range of e-bikes in all categories from Cube, GoCycle, Haibike, Mondraker, Orbea, Riese & Müller, Surge and Tern e-bikes. Test rides are always available in a safe environment across the full range of our e-bikes, including all Cube, Riese & Müller & Tern cargo bikes. We are particularly noted for our knowledge and range of cargo, mountain, trekking and road e-bikes, as well as for our outstanding coffee.
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Reviews 468
Mike Gallagher
Nov 09,2021I bought an Orbea Rise EMTB from Surge (BTW - an excellent bike). I had to wait many months as we are currently in the silly season thanks to Covid! Matt arranged for me to see somebodyelse's bike to check it for size, before it was despatched to its owner. The Surge Boost deal is great as you always need some extras for a new bike. Always very responsive with queries, very friendly and they even make you a coffee while you wait. And you can easily park there, which is always a bonus. Worth travelling the extra distance!
Mr P M Evans
Nov 09,2021I recently bought a Focus Aventura bike from the guys at Surge Bikes and in few words it was a superb experience. I drove 2+ hours to get to site and Satnav gets you there with no issues. All the team on site were so helpful and had the bike prepared in advance, ready for a test ride and nothing was too much trouble. I knew after a few mins that I loved the bike and was going to purchase. The really great thing about Surge though is their boost offer which allows you to choose accessories for your bike which amount to 10% of the bike cost. Cannot recommend this company enough.
Stuart Crome
Nov 09,2021Excellent service throughout. I originally ordered a bike that I hadn’t had the opportunity to see in ‘real life’ due to the current situation, unfortunately when it arrived it wasn’t suitable due to the geometry. The team at Surge bikes were able to suggest an alternative that would be in stock shortly. Very happy with the quality of service received and the staff appear to all be very knowledgable along with being friendly and helpful. Would highly recommend this place to anyone looking to purchase a new e-bike.
Charles King
Nov 08,2021Very helpful dealership, with a good stock of bikes. Had a (fairly lengthy) conversation about what would suit, and plumped for a Merida e-Speeder, which doubles perfectly as a commuter bike and a weekend tourer. The Surge boost meant that I walked away with panniers, a lock and some lights, which was exactly what I needed to be fully up and running. With the bike in stock, and having driven to try it out off road, delivery was within a week, and the bike has been problem free so far, after about 500km. Very pleased and, if they have the bike you want, I would recommend them wholeheartedly. It was nice also to have a follow up email offering to give the bike an initial check up after a month or so - but as I live a distance away it is easier to get my local shop to do this.
max5115
Nov 05,2021Friendly, helpful and professional staff. I was given an off road test ride on a demo Orbea Rise and ordered one. It arrived on time and set up on collection. The 'surge boost' deal is very good and covered all the accessories I wanted.
Jac
Oct 14,2021Excellent service and advice, I would highly recommend Surge Bikes to anyone purchasing an electric bike.
Gerard Cox
Oct 13,2021A true test of a business and in particular the owners integrity, is not how they operate in normal day to day situations but how they perform when things go wrong and with this in mind, I am very happy to thoroughly recommend this business. First of all, Surge were very accommodating when the shop I originally ordered my Orbea Rise from were unable to supply, Matt allocated me a pre-ordered bike and kept me informed of progress. Once I got home after the handover, I found the bike would not power up due to a small but important oversight during the PDI. I was able to sort out the issue myself and enjoying the bike, but Matt was very disappointed that his own high standards had not been met on this occasion and without prompting, sent me a gift in compensation which was far more generous than I expected.You can't really ask more than that and this customer focussed responsible approach to business should be recognised and rewarded for that.
CD
Oct 12,2021Very helpful and knowledgeable staff who even suggested the size of e-bike I needed before I got there. They were one of the few places in the country to have the one I wanted in stock. The best bit after trying it out was being able to choose accessories to the value of 10% of the cost of the bike. Great service and worth going halfway across the country as I did to see them.
Nicola Webster
Oct 10,2021Friendly, knowledgeable, not pushy, had time for us. Matt & team are welcoming & upfront about delivery times, happy to spend time to find out about expectations and requirements and satisfyingly knowledgeable & able to convey that knowledge in understandable terms. I feel that after sales support has been 100% and would definitely recommend Surge if you’re looking for a trustworthy team.
Lisa
Oct 10,2021Very friendly, professional and knowledgeable. Would thoroughly recommend.
Lyn
Oct 08,2021Ordered an Orbea Gain bike via the website application. Spoke to Matt who confirmed my order, the process and ensure all the 'extras' we accounted for. Easy payment service, fast delivery. Great company and would definitely recommend
TERRY BAYLEY
Oct 01,2021They were very helpful.Alot of good information good competitive price. Definitely would recommend them.
Andrew Williams
Sep 26,2021Quality service with extra offers very pleased with my purchase
Stephen
Sep 24,2021The whole process of buying an electric bike from Surge was a pleasure. Efficient, clear communication and good deal. They kept in touch and I was informed through out the ordering and delivery process.
Joe
Sep 22,2021Purchased a new Merida E-Silex 400. I knew the type of bike I wanted and had started to research brands and suppliers so decided to visit Surge Bikes for more information. I was extremely surprised by the extensive range of bikes and the fact that they had stock of one of the bikes on my shortlist. I tried the bike and liked it so much that I made the decision there and then to buy it. Matt and all the guys were extremely helpful and kept me up to date as to when the bike would be ready and then helped select accessories when I collected it. A very nice shop and great service, would definitely use again and highly recommend.
Chris Barnett
Sep 22,2021I gave them a call and they said the bike was in stock, they built the bike up and when I arrived a quick test ride to make sure it was the right size etc Purchased the bike and accessories Very easy to deal with and some good advice
Laura B
Sep 22,2021I bought a Benno Boost from Surge Bikes back in July as a solution to carrying two small children. I had absolutely no knowledge of ebikes but Matt and the team were incredibly helpful and really know their stuff. They were able to advise on a number of options and took a complete novice through things with lots of patience and no pushiness. Really responsive on email/by phone too. The Surge Boost is a fantastic idea and allows you to kit out your bike straight away. I wouldn't hesitate to recommend Surge Bikes and I am know an ebike convert!
Phil F
Sep 21,2021Surge bikes made buying a bike from 150 miles away very easy indeed. I was able to speak to real people throughout, asking questions, and making sure that I had the right bike and accessories for what I wanted to be able to do. They were genuinely interested in what I wanted to do and made sure that I wasn't buying something I'd be disappointed with, but at the same time weren't pushy at all. I decided to go down to the shop to collect the bike rather than have it shipped to me and it was there waiting for me to test ride when I got there. All very seamless and with excellent aftercare. The bike itself is also fantastic quality, along with the great accessories. I would definitely use surge bikes again.
Jon Holmes
Sep 12,2021If you are looking for great and reliable service and informed advice then Surge Bikes is a great choice. I had already test ridden a few ebikes and set my heart on the Orbea D40. Not a daft price however it is an exceptional bike that takes that edge off the hills. As a regular bike commuter, I love the D40, its similar gearing to my previous road bike, but makes hills so much more enjoyable. Surge bikes were able to supply me with the bike I wanted. Matt was very knowledgeable and the surge extras were a great bonus.
Unit 7C Cufaude Business Park, Cufaude Lane, RG26 5DL, Bramley, GB
http://surgebikes.co.uk
David James
Nov 09,2021I purchased an Orbea EBike from here in October 2021. Had bikes in stock, great service from Matt, happy for me to try the bike in different frame sizes, took me through the bike setup, all good.