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Reviews 878
Chris
Jun 19,2021Do not buy from here payment taken , no goods received and no replies to emails go elsewhere!!!!
Rachel
Jun 18,2021Still not received order 12 weeks later and doubt it will ever come. This company is a scam don’t waste your time or money
David Eaton
Jun 18,2021I have ordered from this company before but this time I pplaced an order and got nothing. No reply to emails no phone to call and a vague address which has no streetview. Only surprised it still has a card facility? Don't waste your money
Isobel B
Jun 14,2021Wish I had read these reviews before and would give it 0 stars if I could. I placed an order on the 1st May, hasn't been dispatched and they aren't responding to emails. I would like a refund but not sure this is going to happen. UPDATE: After contacting them through their online form several times and receiving no response I raised a dispute with my bank for a fraudulent transaction and received the money back. This took several months in total.
Ine
Jun 14,2021Order placed 15.05.2021 not received to date (a month later). Have asked for an update 3 times, no reply. I like to give companies (and people) the benefit of the doubt, esp in Covid times but this is unacceptable.
Mr Ajeethkumar Patel
Jun 14,2021I ordered my knife on 24th May got genuine receipt in email and order update email aswell and not received yet.tried to contact them no answer the worst company ever and the worst thing is they are still operating and no one is looking at it please dont buy anything from Swisstool they will never pick the phone or reply to emails
Glossy scalp
Jun 11,20213 emails to support and no response, what a pile pap of a company, no order received shows in picking endlessly. Avoid, do not buy. UPDATE I would suggest raising a card charge back with your bank or credit card company once 15 days has elapsed from ordering. I wish I’d actually clicked on trust pilot to check them first and it would have saved me the bother. Currently awaiting my bank to get back once they have investigated and hopefully get a refund.
JW
Jun 11,2021Made a purchase, have not received, owed a refund which I have not received. Communication is non-existent. Tried emailing several times, no reply. Tried calling, no answer. Ordered similar item from another site, arrived 2 days later and they replied to all my emails!
Mr James Monaghan
Jun 10,2021Unfortunately my experience echoes those of others on Trustpilot. My order did not arrive I have had no reply to several emails asking for a replacement.
Corinne
Jun 06,2021I am absolutely flabbergasted that this company is still permitted to trade. I ordered a Swiss Army Knife in January which never arrived. As with all the other reviewers, I had no response to emails or phone calls. I eventually turned to my bank HSBC who took two months to refund my payment. It's very sad that these crooks are still operating :(
Olly
Jun 04,2021After buying a swiss army knife for £40, and waiting over 3 weeks, it still says "In Picking", with no sign of it ever being delivered. I emailed, phoned and submitted Contact Us forms several times to get it touch, yet I received no reply. Finally, I checked Trust Pilot to get to the bottom of the problem, and so it wasn't surprising when all the reviews outlined this exact issue. DO NOT BUY FROM THIS COMPANY!
customer
Jun 04,2021As all the other reviews . No item , no replies . Why are they still being allowed to trade , not trade ..... rip people off . Everyone complain to Google and trading standards so we can all stop this bunch of robbers
Jiri Jerabek
May 30,2021Placed order. Never received the item. I have contacted their customer service via online form, send email. Without any response. Total rip-off. Stand away!
Philip Pompa
May 27,2021Ordered 5 May no delivery no answers to mails or phone calls. Cannot recommend them Phip P
Fernando
May 25,2021No stars. Ordered 05/05 and till now no shipment nor any information about delivery status. After several contact us, no return or feedback Don't buy - I will try to add victorinox uk in the loop
Beth
May 17,2021I would have given no stars if I could. Placed an order on 25th April. Money was taken from my account on the 26th. Order still not received. I have used the contact us form three times with no response. I would not recommend this company to anyone. Service is disgraceful Reported to Trading Standards via Citizens Advice. They said everyone should do the same. Loads of poor reviews on here so hope they do
John Jenkins
May 10,2021I placed an order for a Swisschamp XLT, with personalised engraving, they successfully took the payment, but that's the last I heard from them; the order was made on the 17th April. I can't even look to see the order status, the only options for account, is to sign-in, or to register, and that doesn't change once I have "signed-in." The cheeky sods are even lying about their own Trustpilot score. Tut, Tut, & King Tut.
Mr J R
May 05,2021There's no 0 stars otherwise that would have been a more honest review. No replies to emails and phone calls and no delivery after 1 month - on the web site it continually says 'in picking' re the order status! Don't purchase from here as its fraudulent.
William MacDonald
May 04,2021I ordered a Camper in yellow on April 28th and then saw all the negative reviews here so I wasn't holding out much hope. I've just received my order today, May 4th, so all good. When I look in my account on swisstool.co.uk the order status still says 'In Picking' which is odd.
Nicky Head
Jun 19,2021Having read other reviews, I’m lucky I received my order BUT I paid for it to be engraved and it wasn’t. I’m bitterly disappointed, as this was meant to be a special gift for my Dad, who had his penknife stolen. Very upset with the service of this company. AVOID AT ALL COSTS