TekSavvy Solutions Inc.
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Our mission is to be different. In a good way. We believe in doing the right thing. With honesty, respect and consideration. We believe Canadians deserve a better choice and a better deal when it comes to telecommunications services. We are that alternative.
Reviews 218
Jalessa Neufeld
Mar 07,2023Ok, so I was told that my internet and cable would turn on at 8am, then I was told between 8am - 12pm, then I was told another time. I was a little frustrated but eventually my cable did work so now I have the wifi and cable working, and couldn't be happier! Honestly 5 stars and all the employees are nice but just that *one* tiny thing, I'd still do business with them. It was all a new experience.
James Joseph Skeoch
Jan 22,2023Got cable and internet threw them. Internet worked fine but cable right off the bat started cutting in and out. After calling them they sent me a new box and same thing. So i cancelled my cable after 2 months of it not working and was told i would recieve a credit for the time cable didnt work which was fine except for the fact a month and a half later the cut me off over 67 dollars and when i asked why i should pay it when i havnt recieved me credit for the cable the lady responded with "if u want internet back we need the 67 dollars and a month prepaid amd a reactivation fee adding upto 200 dollars in total and said its the technical service department to deal with my credit back. STILL NO CREDIT OR CHEQUE BACK FOR THE CABLE AS OF TODAY!!! BY FAR THE WORST EXPERIENCE IVE HAD.no one has reached out to me atall. will never recommend them i get i owed 67 dollars but i cant see why i should pay when they owe me for over 2 months cable
Pierre Arseneault
Jan 10,2023UPDATE: January 27, 2023 TekSavvy sent me a letter threatening to bill me for a modem I told them not to send. They refused to close my account when I repeatedly, told them to. I am taking legal action against TekSavvy for violations of the Consumer Protection Act and the Human Rights Code because the conversations were recorded, and they knew who I was. UPDATE: January 11, 2023 TekSavvy has credited my account and I am now waiting on a response has to when they will send someone to pick up the modem I asked not to be delivered, which I received yesterday. On Friday January 6, 2023, they said I would get my modem on Monday January 9,2023. On January 9, 2023, I was told it would be January 11, 2023 and when I addressed that, I had to put their representative in his place because he had no business being in customer service. It took three or maybe four requests to have the service cancelled, this prior to the modem being shipped. Now I have to wait for my money to be returned because of incompetent staff who lied. I probably will not get my money back for two weeks because they want me to return the modem they sat on while my request to cancel was ignored and then they said they would mail a cheque instead of crediting my credit card. After one call, I walked into a Rogers store and got my modem, a better deal and twenty minutes later had internet and TV for the same price as Teksavvy. TekSavvy, we'll take your money, lie and screwup, and then make you wait to pay you back.
Babla Howlader
Dec 07,2022I have had service with tecksavvy for over 6 years. Once I cancelled my service with them I was changed for the hardware that I paid for during my service activation. Had to call them several time regarding the charges and they still wouldn’t refund me even though I sent the proof of the purchase. This is how they treat their customer who had been with them over 6 years. I wouldn’t recommend them to anyone.
Lucas England
Nov 14,2022Internet service is hot pile of wet garbage
Shawn Boyer
Oct 09,2022Had to buy $400 router upfront in order to serve whole house. No problem with that. Problem is that the signal is weak in some spots upstairs. Deal with it anyway. For the last 2 months the service drops daily, sometimes several times a day. These mostly require a manual reboot of the router (won't auto reconnect). Spent time with tech support, factory resets, reconfigure etc. Same end result. They won't exchange/buyback their own equipment that you need for their services. Expensive joke on me.
Editor of The Filthy Word news
Oct 06,2022I've been a customer for almost 8 years, and had excellent service.
Clarke B
Oct 04,2022They will use the terms of service to extort you.
John
Sep 17,2022Ive had a terrible teksavvy experience forever but hate the big guys rogers and bell. Now that I can get fiber im done for good with them. They have total drops in service every 5 hours or every 30 minutes. Ive had interviews and important calls drop because of the inconsistent service.
Milan G
Aug 22,2022I have been TekSavvy customer for ~10 years and recently their customer support was extremely unhelpful. We were moving to a new house, and I asked them our last day of service to be 22/AUG. They, mistakenly, cut off my service one day earlier and TRACY and RICHARD from customer service just repeated how they can not fix *their* mistake. Also TekSavvy also sent a technician to the WRONG address (old house), so service at the new house was delayed for several days, but in this case customer support credited 2 weeks of service.
Ricky Watkins
Aug 17,2022Teksavvy misleads on its advertised speeds. I pay for a 5 mbps download and 1 mbps upload speeds and when I test, it turns out to be 2.4 mbps down and 1.0 up. This can't even play a gif. I know I didn't sign up for the fastest package, but they are not delivering on what is paid for. You may as well go with a different provider in hopes of more honesty.
Lexie Swan
Jul 29,2022Worst than bell !! My modem stopped working one day and I was told it would be 2 weeks until anyone could come to the residence to fix it. In the meantime I had to buy my own modem and was told I’d be given a new one free of charge. The day after I sent back the broken modem they charged me full price for the modem. When I called to resolve they told me I had sent back the new modem and that there was nothing they could do and that I now own the broken modem. If this doesn’t sound like a scam to you I don’t know what does. We now have to pay them $140 for a broken modem….
Eric
May 22,2022Awful company, their billing department is the worst I've ever experienced. If you need a payment plan, they cut you off anyways before the agreed upon date, they do not hold up their end of the bargain. Than threaten you with collections, and say in order to reactivate you need to pay reactivation fees as well as first/last effectively tripling the cost. What kind of company is this if they tell you one thing than do another?
KX
Mar 25,2022I had high hope when I switched to TekSavvy (TSI) last year, because of the reviews. Every ISP has its own pros and cons. I want to make sure everyone has a full perspective when picking an ISP. Here's my experience: Onboarding and billing: they (not sure if it's Rogers or TSI) missed the original committed date and rescheduled it to 2 days afterward. Installation was fairly quick and straight-forward. However, TSI billed me based on the original committed date. I had to call them to ask for a credit. A minor bad taste in the month to start off the relationship. Home phone: after a month confirming no stability issues, I also switched my home phone to TSI. I particularly ask to scheduled the switch-over to coincide with the billing cycle of the internet service. I noticed the 4 days difference when I got the first bill. Together with the issue above on missing the installation date, I concluded that their billing system (or department) is not flexible enough for a good customer experience. I also want to share that I spent close to 5 hours on the phone with their tech support the first day when the line was switched. The ATA box (the phone gateway) does not have enough A/C current to drive the ringer of my phones. I found a setting that will boost the ringer power and asked them to enable that setting. They did not understand basic telephony and had no idea of what I was talking about. I finally convinced a level-2 tech (the supervisor) to make that change - it worked. Money in their pocket. I wouldn't be doing anyone any flavor if I don't also share my experience on voice quality. My daughter calls everyday, and my wife and I talk to her on speaker phone. We constantly have to ask each other to repeat what was said, as the voice is quite muffled. We also hear beeps (sounds like someone has pressed a key accidentally) on the call, almost every call. TekSavvy said no one ever reported that problem and it has to be something on our end. We are with the new provider for over 2 weeks now. No recurrence so far, and we don't have to constantly ask each other to repeat, just like a normal phone call (it's also VoIP incase you are curious). Equipment: I picked the rent-to-own option when signed up, because of the high hope and positive thinking. As I end the service within a year, the equipment is not fully paid for. I need to make a decision to pay for the remaining, or ship them back on my own cost. As the ATA (VoIP gateway) is a low quality one, and the Hitron router is not that flexible to be configured as a 2nd router, I decided to ship them back, but on my own cost. TSI will arrange and provide a return shipping label for rental equipment. So you need to keep this in mind when picking the option for the equipment: Overall: I applause TSI for not outsourcing tech support to off-shore, keeping the jobs here in Canada. However, from a user experience perspective, I don't know which is better. On one hand, I appreciate not having to deal with accents that can be hard to understand. On the other, local hires may not be as tech savvy (pardon the pun) as the off-shore specialized resources. I call it a wash on this. On the internet service front, TSI is solid, but no more. Throughout the 6~7 months I was with them, I only have to reboot the router a handful of times. Home phone service is for sure not their forte (forgot to mention that they block international calls by default. I found that out the hard way). I almost forgot that I also tried out their TV service. It's for sure not ready for prime time (pardon for another pun), and cannot compete in this arena. I had it for a week and had to cancel that service. I hope this can help someone shopping for an ISP. We all want to make an informed decision.
Ameeta Sudan
Feb 08,2022This company is a joke. First off, i called to get my services setup for dec 31, 21. They didn't get my services setup until Jan 8. I had to cancel my movers and lost my deposit because I work from home and absolutely needed to have my services installed. The modem took over a week to get to me and was sitting on a shelf for two weeks until they were able to hook it up. I specifically asked for a tech to come to my place to setup the services. The absolutely promised and then remotely set it up so I had call a tech friend and paid for his time to come and install everything for me. Then the service was spotty, constantly dropping and was extremely slow, even while hardwired. I called again, got an agent who was literally swearing on the phone with me. What kind of two-bit operation has those kinds of people working for them? They kept saying they will send out a technician and email me when it's setup. Granted they emailed me but no tech ever came until Feb 7, 22. They sent an invoice at 930pm on Feb 1 which was due on Feb 1. How was I to make a payment that they would receive in 2 hours?!? Unbelievable. I was so fed up with calling and losing money that I went with a more expensive provider and called to cancel my services. Then they said you need to pay the full month invoice and they would then return whatever money was left to me. What?!? They couldn't just readjust the invoice for my cancellation date. And, as a cherry on top of my manure ice cream, i would have to pay out of my own pocket to ship their modem back. Whatever you do, you're better off not going with this "company". You will lose money like it's on fire. DON'T SIGN WITH TEKSAVVY!! It will be a huge mistake.
Billie Jean
Sep 27,2021Customer service is always quick and friendly. Also, I have the Smart RG Modem for Internet. I had a flood in my apartment recently, and the modem got a little wet from sitting in the water. I unplugged all the cords connected to it and left it to dry out worried that I might have to replace it. After a couple of hours, I re-connected the modem, and it worked perfectly. Great product and truly amazing!!
Edward Hill
Aug 31,2021I've been with Teksavvy for several years. Used to be excellent customer service. That has changed - I have spent four months fighting with them to provide solid internet service, and not only do I still have intermittent outages, I've got more of them than ever! I have been working with a supervisor, Frederick, who can't be bothered to contact me back or keep me up to date on anything, and they refuse to provide any refund for the poor service I've encountered, only a mild discount on service moving forward. A discount won't help me when I am being forced to change providers just to keep my service from dropping every 15 minutes while working from home!
SomeRandomBloke
Jul 27,2021Their customer service has gone from exemplary to egregiously bad in the past decade. I am walking away at this point. The only reason I was with them is because of how good their people were when I called. There is no cost/benefit to them at this stage as they have as much, if not more, stress to deal with than the 'Big' ISP's in Canada.
Timmothy
Jul 18,2021They're a business, they're here to make money. That's a fact. However they do genuinely seem to care about improving the state of Canada's internet, which is good. Since they have to make money while competing, their offers are more or less what you would expect from most ISPs. Their tech support makes you do some of the troubleshooting work rather than just sending someone, but you get what you pay for. I'd prefer giving $70/month to teksavvy rather than the $135/month I gave to Rogers, even if it means my internet might be down for a few days every year or so. If you do the math, assuming you have 1 internet outage per year, you troubleshoot for about 2 hours but you might be saving upwards of $30/month, it's almost like they're paying you $180/hr for the time you're troubleshooting (your own mileage will vary).
800 Richmond St, N7M5J5, Chatham, Ontario, CA
https://www.teksavvy.com/
Nortasha Simpson
Mar 24,2023Tech savvy has very inexperienced technicians!! DO NOT USE THEM! Their work was sloppy technicians are outsourced and they will not stand behind their work. I asked then to come and repair a poor job and they declined to do so and sent me back to Cogeco. Supervisor would not even speak with me directly they left a voice mail. Very unprofessional service. Poor customer service and the internet connection was poor! I have since went with Bell Fibe for less money than Tech Savvy charged. I will never recommend this company to anyone!!! Beware of a poor messy installation!!