TekSavvy Solutions Inc.
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Our mission is to be different. In a good way. We believe in doing the right thing. With honesty, respect and consideration. We believe Canadians deserve a better choice and a better deal when it comes to telecommunications services. We are that alternative.
Reviews 218
Ben Emond
Sep 12,2023Technicians came 3 times and never fixed my cable internet problem.
- Sway -
Sep 09,2023This company is absolute rubbish. Avoid it like a plague! On several occasions, I’ve had to go multiple days without internet while I wait for a technician. No compensation is offered other than deducting payment for the days you didn’t have service - and that’s only if you request it and remind them later on. Not even the supervisor/manager cares about your inconvenience or offer to make it right in any way. They gives zero F’s about the fact that you have to work from home and need internet to feed your family. You’re just left to figure it out! I’m done with this pathetic company. I’m switching to Bell who ironically is the reason we’re always without internet. Way to let your competitor win over your customers.
Cameron Purdy
Sep 07,2023The worst internet provider I have ever used. Customer support is useless and it’s not even their fault, they literally don’t even have the ability to help you. There is a reason they have so many bad reviews, do not use them!
John Sovann
Sep 05,2023The tech savvy technical support need some work, at least the support that pick up my call @2023.09.04 time: 1607 eastern time files: 16478559*** rarely have issue with any support from any service provider except this one. little fellas think I am stupid because I don't sounds like a typical English speaker out there, little did he know I am a computer debugger and a technician on my end as well; that's how I used to make a living. I know there's nothing I can do on my end that why I call the support. the support saying " oh it because something running in the background, or tv stream or the game server etc. that's why its slow down bla bla bla bla" those basic stuff which I already check and when I say its none of those, kid catching feeling and go silence end the call abruptly. like dude if you cant handle the costumer support job don't do it, its that simple, if you listen to the conversation I don't come out wrong at you buddy, its all peace and curiosity to the issue nothing more. grow the fk up!
RetentionTannery
Aug 30,2023High quality internet by a company that cares about Canadian Telecom. They've been doing it right for a long long time. Save $50, use this code: 2074B523A9
The “Real Tickle My” EImo
Aug 17,2023Trash customer support, says 24/7 support via phone on their website as of Aug 17 2023 but it's non existent which is false advertising and illegal..they shut off my mother's internt at 12 midnight exactly and she showed me her printed out bill even saying they owe her a credit of 5 bucks ... SO WHY SHUT OFF HER INTERNET YOU CLOWNS.
Jay Omega
Aug 13,2023Their DNS servers were having extreme reliability issues and it was super easy to prove. Tech support was completely clueless and useless and refused to even admit there was a problem. In the past, they had excellent and knowledgeable tech support, but things have changed and now they offer literally nothing better than the competition.
Hope Nash
Jul 18,2023fast and easy. $50 when you use my code 49091521C6
J.L. Notto
Jul 13,2023Been with Techsavvy for 5 years. Never had any problems and I work from home so reliable internet service is critical to my job. They just increased my Wifi speed for free. Plus, great customer service.
Ernie McCrone
Jul 08,2023If I could give them negative stars I would, worst customer service ever experienced, incompetent staff, ask to speak to a supervisor, lmfso good luck, donuiurself and favor and choose any other provider, has to better than these incompetent people
Debra Anthony
Jul 04,2023I wish other companies were as attentive to their customer service. Tek Savvy was wonderful when our modem didn't work. We have Tek Savvy at two locations and are totally satisfied.
Mike Far
Jun 23,2023Always down, super slow speeds, overpriced for the horrible speeds you get. You usually get around 2mb download speeds
Brett P
Jun 22,2023They sell absolutely trash modems that break in a year and do not stand behind their products at all. At the same time, the service is pretty bad and super slow. Not very reliable internet so if you need a good secure provider this is not for you. Avoid this company and go with a reliable service
Lacy
Jun 21,2023I've been a customer with TekSavvy off and on for at least 12 years. I've been with them at multiple difference residences around Toronto (basically every place I've lived where I had the choice to get my own internet). They piggyback on Rogers' network so if Rogers has issues, so will TekSavvy. I moved into my current building in fall of 2022 and unfortunately in this building there have been more issues than I'm used to experiencing with TekSavvy. My roommate and I both work from home full time and we decided that the connection issues in this building with Rogers weren't reliable enough, so we've switched, but let me just say, the 5 star rating isn't just for the otherwise very reliable, fast, and cheap internet, but it's for the CUSTOMER SERVICE and TECH SUPPORT. I have now spoken to 2 other ISPs and gosh I miss calling TekSavvy. Their agents are actual humans with actual opinions who don't just read off a script (in fact one of them even helped me do research to find the best option for a new ISP even after he knew I was switching away from them, and he already knew a lot off the top of his head, they know the market). I don't want to say they 'care', but compared to Rogers or Bell, they actually treat you like a person (and will have casual conversations with you) and that makes such a difference for me. Most times I have to call any company for customer support, I just get frustrated and feel dismissed and unheard. Why do most companies make this such a painful thing? I guess most of the time we don't have a better option so they can get away with it. If Rogers' network was as reliable in this building as it has been in previous residences I've lived, I never would have switched, and I will definitely plan to go back when I move next. Hopefully I don't have to call for support with my new provider. Just the phone calls for installation were bad enough. EDIT - Found out shortly after I left this review that TekSavvy put themselves up for sale. That definitely puts a big asterisk on this. I'd have to wait and see who buys them but wouldn't expect the customer service to remain as good.
HYM L
Jun 17,2023My internet was out because of a general outage but after outage has ended, I still haven’t got internet, so I called their tech dept , the first tech told me it’s Bell’s problem so she opened a ticket then a Bell tech called, after a series of tests , Bell tech concluded that problem was with teksavvy & he took the time to call teksavvy to let them know …then I called the 2nd time , the tech told me she could not access her system & she’d have to call me back , so I waited an hr but she never called back … I then called the third time & I was lucky enough to get Dhaval, he took the time to solve the issue in a courteous & professional manner ; often checking with his supervisor when there’re glitches & he double checked with me to make sure internet & teksavvy tv are both up & running! Finally I’m back online after 4hrs & 15 mins ,they also perform a software upgrade on my router ! I couldn’t help but praised Dhaval for his persistence in finding & solving the problem but he was so modest & said that he was only doing what he is supposed to do … The 4 stars are solely for Dhaval & his supervisor , teksavvy is lucky to still have some responsible & dedicated employees!
Corin Hoganson
May 17,2023I am so happy with this company. I had to disconnect my service for awhile because the cost of living is skyrocketing with no end in sight. I just got home internet back. And I went straight to these guys. No limit on usage, no surprise horrendous bills. Just constant internet service.
rebecca sampson
May 02,2023Horrible Technician!! A technician was supposed to come out today between 8am-2:30pm. Even got the text to say they were on their way at 8:30. No one showed up and there was 2 of us here the whole time. I called customer service asking where he was, she put a message out, called me back saying that he said we weren't home. LIES, no one even came in the driveway let alone knocked on the door. And the earliest they could get was 7 days away. They lost a customer before I even started LOL. I will not be recommending them to anyone.
Lynn
Apr 19,2023This company has horrible cutsomer service. I have contacted them multiple times over the past 3 years to take me off of my ex husband's account. Can they figure that out? No. Fast forwards and now my ex wants to cancel his service through them. They tell my ex I have to do it but when I call, they tell me my ex has to do it. They will not cancel the service and continue to shift the blame between us. Terrible company. Would never recommend them to anyone.
Mohsen G
Mar 28,2023I used to have their service for 5 years. Unreliable, slow in peak hours and absolutely suck in customer service. They charged me for a connection in my new house, set an appointment to install the service, then they rescheduled the installation to almost a week later without bothering to let me know while I was sitting home from 8:00am to 4:00pm that I called them asking about it. So I canceled the service and got a much much better deal from Cogeco. Now it is my job to return their modem. I don't know who in a right mind would rather work with them if there is an other service available. In most areas they rent other services lines to deliver their services anyway.
800 Richmond St, N7M5J5, Chatham, Ontario, CA
https://www.teksavvy.com/
Cameron Crookston
Sep 12,2023Terrible. Truly awful customer service. My instillation was delayed by two weeks and even getting them to give me a specific time took hours on the phone. No compensation, no solutions. Really bad at communicating. They're cheap and have no contracts for a reason. If you can afford it go with another company.