TekSavvy Solutions Inc.
To leave a review you need to be logged in
Our mission is to be different. In a good way. We believe in doing the right thing. With honesty, respect and consideration. We believe Canadians deserve a better choice and a better deal when it comes to telecommunications services. We are that alternative.
Reviews 218
Griz Morrison
Jun 22,2021The reason I went with this company is that they have more flexibility on plans than their competitors. I wanted unlimited internet so I wouldn't get hit with overages, but I didn't need 8 people to be able to stream ultra HD video at once from my house. At the time I signed up, these guys were the only ones with a plan that fit my budget and priorities. I've been getting Internet from them for a few years now (5-ish?). They're alright. Outages are rare. Speed is decent. Customer service is alright. Tech support is alright. They don't call me to try to upsell me on more services. Mostly, I don't think about my ISP, and that's a good thing, right?
Edbernie 96
May 09,2021Service was never wonderful and prices march upwards! I am out!
Brig Boats
May 05,2021I have been a TekSavvy customers for 8 years. I had a problem with poor or no service. Kept getting runaround as to what the problem was. Teksavvy blamed Cogeco for line issues, and Cogeco blamed Teksavvy for the issue. After months of the same issues, decided to go with another internet supplier. Returned supplied equipment to Teksavvy and thought all was done. 2 months later Teksavvy sent me a bill for over $100 for unreturned equipment, I called and gave them tracking # from shipment to show returned equipment. An error was made and month later another bill for just under a $100. Called teksavvy again and they stated that the power supply was not returned with the modem so that was the cost of the missing power supply!!! $100 for a power supply??? Then they stated another error and the power supply was now only $16.95. I again stated about the returned shipping # which included the weight of the shipped package. (power supply is much heavier then the modem. But again they state that it was missing!!! This is after they had originally told me I never returned any thing. Now threating me with collection agency!!! They have spent more in postage about their bogus claims about missing power supply then what they are trying to rip me off for.
Vanessa
Apr 27,2021I had a life or death situation where I needed to travel from Quebec to Ontario as soon as possible, but I couldn't be without internet for more than a few days because that's all I could get off from work. A member of my family was having health issues and I had to relocate ASAP so I could stay with her to try to stop her from killing herself. The plan was that I was going to leave as soon as I confirmed that the modem arrived; then I would be off work for a day for travel, and a few more days until the internet connection kicked in. I told Teksavvy staff the urgency of what I was dealing with. I must have spent 3 hours on the phone with their reps, just trying to figure out how to get the service set up because no one knew ANYTHING. Every time I talked to someone, they told me something different (“Sure, this modem will work for that address”, “We don’t know which modem will work, try paying for both!” “We have no idea how long it will take to ship” etc.) I paid extra for UPS shipping to get it faster; it was supposed to show up on Monday. I got an email saying that delivery was rescheduled to Tuesday. Then on Tuesday I got an email saying it was rescheduled for Wednesday. This continued until Thursday, when I got an email that said that it was delivered - but it wasn't. Then I realized that they sent the modem to my BILLING address instead of the shipping address. I wasn’t at my billing address. I couldn’t wait another 3+ days for them to ship it again. So I had to sit in traffic for 3 hours, and then 2 hours back, and pay for gas, just to pick up this modem. Which put my urgent trip behind by ANOTHER day. But there was no way I could gamble with getting them to reship to Ontario – who knows how long that would have taken? It didn’t matter. She went and poisoned herself.
Kevin
Apr 24,2021Horrible customer service and tech support . They screwed my internet for 2 week and the Supervisor "Richard" didn't even care. They are not the slighted bit interested in the customer's experience. DO NOT RECOMMEND!
Katja
Apr 12,2021we have had this company for wifi services for the past 5 years and we have no complaints. their (tech or customer service/accounting) staff are friendly and helpful. we get Rogers services and they aren't always reliable but that's not Teksavvy's fault. over the summer we needed 5months services elsewhere and signing up, setting up, and cancellation, it all worked just fine.
Johnny
Jan 06,2021Call them on 21 of December to cancel my account for the 4th of January. Today is the 6th and still no disconnect happening. They tell me COGECO responsible and they do final disconnect. Called COGECO and they tell me that Teksavvy has go it wrong. COGECO is not involved in any physical disconnect on my account. May have to go CCTS.
Jay
Dec 22,2020Whenever I call into Teksavvy I am met with the most courteous customer service agents who I feel genuinely care about me, whether I am adding or removing services or want some help using these services. I wholeheartedly feel that they are trying to to do good and keep prices low and reliable for Canadians, but they are truely getting run over big big telecoms. After many years, I cancelled my internet because I got an offer that was too good with Shaw, albeit only for two years. There was no judgment or no attempt to win me back. The agent was so kind and the process was so simple. I hope to be back.
Peter LaPointe
Dec 21,2020Always good service and great prices. They're actively trying to make the telecom industry equitable in Canada which is a major reason why I use them.
manny camilleri
Dec 05,2020I have been with teksavvy for more then 15 years loyal customer. After all these years you would think they would keep thier customers happy, WELL NOT ANYMORE.! Over the years i have endured internet cut off, not in service and technical upgrades, which is normal. Today I received my bill which went up considerbly 4 months ago they said its going up by ten dollars a month because my 15 went to 25 I requested for a 40 a month price now its sixty a month unlimited . Here's the catch, my 25b was not unlimited its was capped at 400, so now they charged over usage by 25 dollars more and changed to unlimited I called to complain. but like most customer service they do not care. my advice don't go with this company , I'm going with another provider at the end of the month... They are not what they are used to be!
fine lad
Nov 14,2020having been a loyal teksavvy customer since 2012, i've seen a gradual decline of a great isp into a below-average service quality provider with the worst support one can imagine. not too long ago i requested a cancellation of my service and ordered a new plan as i was moving. on the support call i was told that not only i'm not getting any loyalty offers, but the plan i was on was not available anymore and i would have to pay $20 more for the same plan per month. more than that, the agent told me i'll have to pay monthly for a modem, even though i wasn't paying anything on the old plan. at the end of the call i agreed for the plan price, but was assured that the modem will be free for me as i was not paying for it before. long story short, this followed by a $104 monthly charge for a 150 MBit connection (including the monthly modem charge which was supposed to be waived). i've had at least 6 long chats with support, each one ending with a promise to call me back (of course that never happened). at the end, i was able to reach a supervisor who basically told me to shut up and pay, and the fact that i was their customer for over 8 years didn't matter at all. well, what can i say, there are always alternatives - now i'm paying $30 monthly to Fido for the same speed INCLUDING the modem charge. if you want good service, respect to your loyalty and adequate customer support - NEVER consider teksavvy. they used to be great, but sadly, not anymore :(
Jennifer Fahy
Jul 20,2020I know internet is expensive. I know this company offers a good deal. And for the best part of a year, I had no complaints. But that's the thing, once things went wrong, they went WRONG. Our modem just stopped working one day. I was left without internet for 10 days. Their customer service is the most frustrating thing in the world. Every time you call, you speak to a different person, who seems to have no understanding of the previous calls, even though they keep notes on file. I can't tell you how many people I spoke to and they all told me different things. When I asked for compensation for the loss of work I suffered as a result of their modem breaking and the fact that I was required to pay for Ubers to get into the office (an unsafe work environment) during the outage, they told me all they could do was provide a credit for the days I was without service. They then processed the credit for the wrong number of days, and I had to call to get that sorted. They eventually replaced my modem and now have sent me a threatening email that I have to return the original broken modem within 2 weeks or I will be charged $130, despite the fact that no one told me I had to return it. I never write reviews, and I could honestly go on and on about all the frustrations I have had with this company. I understand that things are difficult for all companies now with the pandemic, but honestly, save yourself a million headaches and avoid Teksavvy.
Aaron
Jul 13,2020Poor equipment, unstable internet. Waited in line for chat support for another company, router decides to restart by itself thus I'm disconnected and have to wait for another 1hr.
Steven Matthew David St. Croix
Jul 12,2020Hello, This is my review of teksavy, customer service is really nice, friendly, understanding when it comes to payments, and other issues during COVID-19. Had to put a payment on hold, and they understood and worked out a payment plan for 15 days ater the due date no fees. This was back in March when jobs were cut off and or hours cut, and CERB was just starting. Also, would like to note there services don't cost alot of money, and is alot cheaper then Rogers and Bell Canada. Price ranges from $24.95 to around $100.00 per month for Teksavvy's servies. Loss of one start due to sometimes service getting cut in the Nepean area late at night or during the day, but i comes back a few seconds later. But overall, teksavvy is a great company to deal with and would recommend there services to anyone whom wants to save money on internet costs. Thanks again for reading my review, stay safe, and have a great day (: .
Rebecca D
Jun 10,2020Service is great and good pricing
Stephen
Jan 06,2020TekSavvy has been rock-solid reliable for over 5 years. The odd time I've had to call support (mostly during start-up) they have been friendly and effective at sorting things out. When the CRTC reduced the rates the incumbent carriers could charge to the smaller players, TekSavvy reduced my monthly rate THE SAME MONTH. No profit-taking, putting their customers first. You all to rarely see that.
Terry Rogers
Dec 22,2019I've been with TS for over 5-years. Outstanding service...in fact, I saw my rate go down a couple of years ago. Rock solid internet connection, and the one or two times I needed their customer service..it went smoothly. If TS is available in your area, you may wish to consider switching.
800 Richmond St, N7M5J5, Chatham, Ontario, CA
https://www.teksavvy.com/
sarah b
Jul 14,2021In 2019 I signed up with them. (NETLIVE) I was pushed into joining the flexiti credit card option,which I didnt want. The $200 bonus for going with flexiti was something I could've used at the time but I never recieved it. A whole year later they checked the records and found I'd never recieved it. So it was sent Dec 2020. The service was good when I signed up, the tech's on the phone always had an answer but it started getting worse as they grew bigger. I had endless problems with my internet being cut off, or too slow, faulty modem, and trying to get someone to come check the lines was near impossible. We hobbled along with unreliable internet for almost years and thankfully have moved from that place to where we now have decent internet that never cuts out. Cancelation was a nightmare, it took about a month for me to get the final payment amount out of them . Emailing every week and getting lame excuses and promises that they'd have it by the end of the day. Meanwhile I'm still stuck paying one more month to Flexiti because this was not cancelled at the time I asked for it. So glad to done with that. And the modems are junk, two different technicians via the helpline told me this.my first one stopped working, got sent another, then that one stopped so I tried the first one and it magically worked again. Wont be going that route again, internet resellers are not reliable and getting help is frustrating.