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Reviews 180
Tal Saif
May 20,2024I signed a $ 1150 contract with Terminix in good faith based on information detailed by a Terminix 1st inspector on a harsh winter day on Jan. 29, 2024. I was lead to believe that my almost 5 year old roof has 2 exterior holes/entry points evidenced by raised/moved/tampered shingles by young rodents/squirrels to gain entry into to my roof/soffit/attic, Terminix report including pic. & drawings assert the findings, the 1st inspector walked me around the exterior of my house and showed me via his tablets' zoomed-in pictures exactly the location of the 2 raised corner shingles and entry points & how squirrels are accessing my roof/soffit/attic, because its the time for young rodents to nest and would inflect more damage as they grow, he informed me that Terminix professionals can come within 2 weeks of signing the contract to patch up the holes via metal sheets to protect my roof and to place traps in the attic. It turned out that the 2 holes are a lie, my roof doesn't have any holes and the shingles, gutter guards, and flashing are all intact and haven't been tampered with in any form or way as exposed in detail by another Terminix inspector. In Response to this deception/lies, Terminix offered replacing the attic fan with a fan that has a cover to prevent rodents from getting into my roof in exchange for the contracted money amount. I refused Terminix offer and asked Terminix costumer service to talk to a manager via a series of frustrating calls that ended in talking to a manager whom introduced himself as the "inspector boss", the "inspector boss" didn't know what the issue was, didn't appear to have read the report, and attempted to cover up the deception of his inspector, the call ended with the "inspector boss" agreeing that this is all wrong and informed me that they would issue a total refund and get somebody to collect the equipment/traps, after a week or so i got to know that no refund was issued because it was denied by another manager due to 3 site visits.
Shelly Ess Beechner-Gelsomino
May 18,2024I had an appt and cleared my calendar and they never showed up or called. I called cust service 3 times and no one could tell me why or get ahead of the tech. Would not recommend
Karen
May 17,2024Gustavo Calderone at Terminix Sarasota (FL) was very helpful in diagnosing a pest problem and offering solutions. He also stepped up to clean up after a small fumigation which he was not even scheduled to be there for (small scheduling error that ended up working out). I appreciated his advice on how to prevent future pest problems.
Madison Butler
May 16,2024When i called to set up service was misguided on how much it was going to cost, called back the next month when i realized it was more than what was discussed. Thought the issue was fixed. Was charged over 100 the next month so i called to try and figure it out and was told you’re charged monthly 114 for a having the service, a tech was supposed to come the same day i cancelled for the month i was already charged, never came. They said the 114 had nothing to do with someone coming or not. So i was charged 114 twice for them to do absolutely nothing. I will never recommend them. I would have never agreed to a monthly amount that high especially if no service was going to be performed.
Su
May 15,2024Have been with Terminix for about a year and a half. I called to cancel last November and was ask to just pause my service for the winter. They said I could start back up in Feb for $75 a quarter. I said if I could restart in March and at $75 a quarter I would. I’m a senior on a fixed income. So they said I could. This was all done with text messages so I still have the text to prove what they agreed on. So if Feb the charge me $75 do not receive and service until March now it’s May and was charged again. When I texted my service person he said it was put in the system as Feb and will not fix it. I will be canceling this time. If you need service I suggest you find a small independent company. I had a wonderful guy in Las Vegas when I lived there he was awesome. Terminix just wants your money.
Jan
May 13,2024My technician, Edgardo Colon, has been faithfully working to eradicate my pest problem. He is friendly, knowledgeable, professional and efficient in his job. He strives to make us "happy". Thank you, Edgardo!
Anna Sergeeva
May 13,2024HORRIBLE! Terminix is a FRAUD! NEVER sign any contract with them you. They will take your hard-earned money and will not do their job! We signed a contract for the exclusion and pest control with Terminix for several thousand dollars. The inspector was explaining us how they will do about 70 things on our house to exterminate and protect our house from mice, bats and all kinds of insects. After we signed a contract, the Terminix technician came to our property for 30 min, sprayed chemicals around the house, got on a roof, supposedly installed ridge vent guards and patched cracks on a roof. Then he left and send us a paper that the exclusion work is now complete! I was trying to get them back to finish all the promised work, or cancel the contract, but customer service kept telling me that the local manager will contact me within 24 hours and no one ever contacted me. What we found next, was even worst. We asked two local pest control company for the inspection on our house and they both told us that ridge vent guards are not installed properly, they done about 30% of work, and only half of the cracks on a roof are patched. And the patches that they did already falling out. We still have mice, bats, ants and spiders, and lost $4835.00. The customer service is very rude, they simply hang up on me when I asked to transfer me to her manager. The technician that came to our house looked like he was under the influence of some substance, I did not feel safe around him. He, literally, walked through me, not answering my greetings. IT IS A FRADULENT COMPANY! I will report them to attorney general, but will not get my money back, or time, or get the compensation for the stress I had to go through.
Lynn Olsen
May 10,2024What a joke & lack of customer service. I had an acct for 12 years. Today, May 9, 2024 I was told my account is cancelled. Actually, it was cancelled March 1st.(thought it was a spam email) They dangled me around for months, after an inspection(?) in April, till now, only through "my" follow up. Never will do business again with a company who lacks accountability!
Elio
May 07,2024On Tuesday, April 9, 2024, a Terminix representative (Alan George, Home Inspector) came to my house, performed an inspection, and spoke to me about the services needed to remedy my termite issue. His verbal recommendations were as follows: 1. Install bait traps around the entire perimeter of my house - including drilling holes into the concrete where there was no dirt; 2. Build a trench around the perimeter of the house; 3. Treat the tunnels the termites created; and, 4. Treat the dirt underneath the house for the subterranean termites he found. As the cost seemed reasonable based on his explanation, I booked the gig for the very next day. On Wednesday, April 10, 2024, the day the service was to be performed, I called the company to inform them that I would be home, on time, but I would not be there any earlier. And, here is where my problems with Terminix began. The person who answered the phone was Alan, but he indicated that I was not scheduled. I was a bit put off, but I got over it, and asked if the service could be performed the next day. He agreed and rebooked me. On Thursday, April 11, 2024, the technician showed up and finished the work within less than an hour. That alone gave me cause for pause. The next cause for pause was seeing how fast the money was deducted from my banking account. Once the technician was gone, I looked around at his work. I was not satisfied with what I saw. There was an additional charge that was to be removed prior to my service being performed but it wasn’t. Terminix charged me $315 for an annual service agreement! Alan told me three (3) times that the fee would be removed from my quote before I paid. But, this never happened. AND, he stopped returning my phone calls. So, I contacted a competitor and had them inspect what was done. And, I am VERY glad I sought a second opinion! The second inspector pointed out several things that were not done appropriately or at all, which include: 1. Not enough bait traps were installed, and the ones that were installed were installed improperly; 2. Foaming should have been applied to gaps and openings in the house where termites were entering; and, 3. It appeared as if I received a localized treatment versus the full treatment that I was told I was getting. The competitor indicated that foaming the inside of my house, where I discovered I had hundreds of dead termites, was a pretty basic treatment that should have been performed. Additionally, the competitor indicated that what was done by the Terminix representative did not meet industry standards! Lastly, the competitor stated that what work he did see was a pretty basic, shoddy, hit-and-run job! I got a copy of the technical data for the traps, which state that traps should be installed within three (3) meters (10 feet) of each other. No two (2) traps are within three (3) meters (10 feet). Most were in excess of 15 feet. Some were 30 feet or more apart! As well, some of the traps were ~12 inches away from the house, which is too close!!! Even the installation of the bait traps that were installed were installed inadequately (e.g. They were not flush to the ground. Some were sticking out and others were partially buried.). In summary, the areas of concern are: 1. Too few bait traps were installed; 2. The bait traps that were installed were too close to the perimeter of my house; 3. The bait traps that were installed were positioned with too much distance between them to be effective; 4. Drilling into the cement under the crawl space was never done; 5. The trenching of the exterior perimeter was not done at all; 6. Foaming of the openings in the house should have been done; and, to add insult to injury….. 7. Terminix added an annual service agreement for $315. Based on the second professional opinion I received, I am appalled. Most importantly, based on industry standards (or the county rules) I am now handcuffed to continue to deal with Terminix, for 120 days, before another vendor can even touch my house! What happened to a vendor providing what is promised to the customer? I was deceived and ripped off! I will NEVER do business with Terminix again!
Customer
May 05,2024Horrible Service!! We scheduled to have one SMALL room treated for bedbugs. Terminix employee was very rude to my wife. He had no idea what he was talking about, He was only at the house for 20 minutes. We cleaned the entire room out thinking he would treat the whole room, looks like all he treated was a section of the base boards. We paid $1,085.00 for this small bedroom to be treated and there are still live bugs in the room after 6 days. My son has been staying in the camper until this is resolved. Very annoyed and unfortunate that we paid that much money and did not get the service that was quoted to us. We were scammed.
Ramen Tran
May 02,2024I wish I would have checked for reviews on Terminix earlier but I was too terrified to wait any longer to get my termite problem treated... I am so dissatisfied with the termite services provided by Terminix, which they have not only failed to resolve our termite problem but continue to waste my time. We initially chose Terminix this year due to its reputation and promise of effective termite control. Our house showed signs of termite activity, posing a severe risk to the integrity of our home’s foundation. Upon contacting Terminix, they were quick to install bait stations around our property, advising us to allow a few months for the treatment to take effect. However, instead of a reduction in termite activity, we observed an increase, prompting further calls for assistance. This is where our troubles truly began. The responsiveness and professionalism initially displayed by Terminix vanished when it came to follow-up service. We have made multiple attempts to address the increased termite activity, scheduling appointments for further inspections. These appointments have been repeatedly missed without explanation. Each time, I reached out to customer service, receiving no clear answers or solutions, just a cycle of rescheduling and ineffective escalations. This not only wastes our time but also prolongs the termite damage to our home. The situation has reached a point where the lack of accountability and effective response from Terminix has left us more vulnerable to termite damage than before their intervention. It is unacceptable for a company of this stature and specialty to display such a lack of commitment to their customers and their contractual duties. We are incredibly disappointed with the service provided by Terminix. We trusted them to help protect our home and they have failed to do so. This experience has not only resulted in wasted time and money but has also increased our stress and anxiety about the safety and longevity of our home. I urge potential customers to consider this experience when choosing a termite service provider. A company that cannot follow through on its commitments or provide timely solutions to escalating problems is not one that deserves your trust or your business. We expected far better from Terminix, and they have failed to deliver. Too long didn't read summary: Terminix failed to control our termite problem; instead, it worsened. Repeated missed appointments and unhelpful customer service have left us frustrated. I would not recommend this service to anyone.
Warren Watson
Apr 28,2024If you want the short, abbreviated version, do not use Terminix. They are dishonest and have an inability to do a professional job. Save yourself the hassle and use someone else. We contracted Terminix to remove all the insulation from our attic and close any holes on our exterior where they may be getting in. They gave us a quote of $19,000 to do the job. They were contracted to put 13 inches of insulation throughout our attic and close all of the holes around our house. They told me they completed the job, but when I checked, they only put half as much insulation and did not close most of the holes. We gave them an opportunity to correct their blatant effort to deliberately deceive. They spent the next week not answering the phone until I filed a chargeback with my credit card company. If you made the mistake of already using Terminix for your insulation, go back and measure. It is supposed to be 13 inches, and I can assure you, it is not.
Robert Barnes
Apr 27,2024Huge rip off . $450 for mole treatment. Never took care of the moles. Once they have your money, they`re done with you. A manager called and told me I got my 4 treatments, when I really got just one. The other three stops he just walked around with a stick and poked holes
faith
Apr 24,2024The employees are nice enough. . The company itself does NOT stand behind what they claim. My brother has been using this company for many years. He had to do some remodeling and found termite damage all the way around the arch of his garage door. They would Not cover any of it because they said he was going to do the repairs before he found the damage. Shouldn’t they have found the damage during inspections???? ( if that’s what you call it) Horrible company!!! Will definitely be reporting to the BBB!
rl.perrysbcglobal.net
Apr 21,2024I initially gave Terminix a good review, but since then I have reasons to change it. I saw a few ants on my kitchen counter so I texted Terminix. When they came out, I was told I needed pest control, termite control and new attic insulation. I signed a written contract on April 1 and gave them $3,514.67 down on a charge of $16,020.00 then on April 3 someone was out here putting in "bait traps" without allowing me the 3 days to cancel as the written contract stated. (After thinking and discussing their high price, I would have.) I also got an emailed contract TOTALLY different from the paper one, charging me more money. I was told their system wasn't set up to handle the contract I had been given. I even got 3 letters saying I owe them more money. Each time I called , I was told something different. When I looked in my attic, they had blown insulation all over my Christmas decorations, even burying some of them. I didn't think, and they never asked about removing them first. Each time my furnace blows air through the vents, insulation particles fall in every room. I am constantly vacuuming. I think Terminix has taken advantage of me as an elderly person living alone. Always get a second estimate before you decide or sign anything.
Carl Dunkin
Apr 20,2024I have a springtail infestation they started treating about 12-2023 they sprayed dusted fogged numerous timesI told them they were still here I wanted someone to come after hours and see for themselves and to catch some I called when they got bad again and they would not take the call that was 4-17-2024 they did not refund the $291.35 I paid to solve this problem
Jeffrey Sulkey
Apr 20,2024ELIAGH CRADELL WAS VERY PROFESSIONAL AND THOURGH and FULL OF KNOWLEDGE ON PREVENTATIVE MAINTENANCE / OTHER FOR MY HOME. HE ALSO WASN'T PUSHY TO SELL PRODUCTS BUT DID EXPLAIN WHAT WAS AVAILABLE. ELIGHA WAS GREAT REP FOR TERMINEX. I ENCOURAGE ALL TO REQUEST HIM. I LIVE IN CHESAPEAKE IN THE GREAT STATE OF VIRGINIA.
Tracie Jenkins
Apr 19,2024Chris H. was on time with his service. He didn’t really do the entire inside oof my house but hopefully it was enough.
Ken Jackson
Apr 19,2024After being a Terminex customer for several years, in December of 2023 I noticed a large swar at my back door wich left remnants and wings. I called Terminex several times - NO Help - finally someone showed up but not for the problem I called for he was there for a routine inspection. I showed him the insect remnants and he took samples. No help or reply. I called many times to rectify this problem. Still no help finally a rep called back he was little to no help. No replys. I paid for a service for several years when I finnally needed them NO RESPONSE. I have been paying for a service that apparently does not exist. I am seeking compensation for the insurance premiums I paid over the years and will pursue this to an end.
Brent Anderson
May 21,2024ZERO stars if I could. I am a long-time customer. This company started out well enough. I used the monthly pest control and mosquito service for several years. I came to trust the technician who normally came to my home while the family was at work. I happened to be home for the last scheduled mosquito service. I thought it was weird that the technician hadn't arrived during his window, nor had he text with an arrival time. Later that afternoon I received a text that the service had been completed and my card on file billed. I was surprised I missed him as I was home and waiting for him. I text the tech, no response. I checked my 9 cameras around the property only to learn he hadn't arrived. I reached out online to the Terminix who promised me a response within 48 hours. After waiting 4 days with no response, I reached out again to be told they could do nothing and that I should expect a response within 48 hours. They were very apologetic but unable to help in any way. Oh wait, they did offer me a $40 credit towards future service (which doesn't cover the cost I paid for no service received). I declined and asked for a refund. Beware if you are not able to monitor the service, you may not be getting what you pay for. Also, if you do not receive the service, getting help from the online help team is a joke. I do not recommend you waste your money.