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Reviews 180
Tom Testa
Apr 18,2024I would give terminex zero or negative if I could! They quoted me $5000 to take care of our post issues plus $150 per month. Post issues still on going, they have not sealed up everything they said they would. I have called countless times to have this taken care of but no response after 10 months! Finally a manager came out last but still have not heard anything back. We can hear critters at night and have birds in the soffit they were supposed to take care of. I also paid an extra $700 to have my deck sealed to keep the bee population down and keep my deck from being eaten up.... guess that was a waste of $700! Still waiting for a response, I guess I need to take legal action.
Jena Nelson
Apr 13,2024I called them for the racoon family living in my attic. The inspector told me that the entire attic needed to be stripped of insulation, cleaned, sanitized and reinsulated for $12,000. Yup, $12,000. They have financing at 15%. Gee thanks. I said I can't afford that; I am getting new windows in May. The salesman, yes, that is what he was, told me that maybe I wasn't going to get new windows. After talking to other people, I realized how absolutely ridiculous this all was. I called a local wildlife control company and they told me that there was no evidence of them being in over half of my attic and there was no need to strip out all of the insulation. They took care of the animals, sealed up holes in the soffit, and cleaned it out for $2200.
April Lisante
Apr 12,2024Wish I could give this zero stars. Took thousands of dollars from us, gave us only dollar store mouse traps, foam fill and no attic insulation replacement where they themselves photographed mice nesting. Do not expect to reach anyone locally. Do not expect any responsiveness. After waiting over a month for insulation, I was approved for a significant refund from regional office for work not completed. It was denied by the local office manager who preferred a grudge as opposed to customer satisfaction. Read reviews. They take advantage of customers and then gaslight them. I lost thousands. They have no pricing until visiting your home and making the situation sound catastrophic. Call and ask what mouse exclusion costs. No set figure. They make it up as they see the home where you live and the cars in the driveway. I wouldn’t believe it if I hadn’t experienced it. Don’t use this company.
Gavin Heath
Apr 09,2024If you are experiencing an infestation of any kind in your home or business, NEVER EVER call Terminix. I work with various contractors in the commercial and residential construction industry around the country and have never had a worse experience than what I had with Terminix. I called them out to my home because I had mice running around and needed help getting rid of them. I signed up with Terminix for $1300 to take care of everything. After signing up, I never heard from them again. After a few months, I called and cancelled but they were telling me I still owed the total amount. I have called them multiple times and every time they don't give me a straight answer. I get automated calls everyday saying that my account is past due. On top of that, the inspector lied about seeing evidence of mice in an area in the basement that upon later inspection, was clean and clear. They are scammers and have given me the biggest headache out of any company I've ever dealt with. My advice would be to look to local pest control contractors because they will provide the best service.
Ed Hernandez
Apr 08,2024The worst company I have ever done business with and I am 60 years old. Paid for a rat inclusion. They only did 80% and now refuse to come back out and finish. Contract says they will set rat traps. No rat traps because the inclusion is not done. No one will call you back even corporate phone number not working. The funny thing is I get text on how did we do from Terminix. I wish I used someone else. Lastly salesman that I signed contract refuses to call me back. A bunch of crooks use someone else!!!!
Darlene West
Apr 07,2024I have had service for a year it’s been great no issues ?? Jonathon Bravo has been great he was very good at explaining everything and was the way it was. I will keep the service and I thank you for being there.
Consumer
Apr 04,2024No loyalty, no customer service mixed with total lack of responsibility. I have been using this company for termite control for over 23 years. I never receive a monthly invoice.when paying on their website they take the amount they want you to pay, not your contract amount. When you call to have these charges corrected they “have no ability to give refunds “…. When you ask for management “they can’t help you”… when asking for the name of your area manager “ they are not allowed to give you that information “…what can they do? Fill out a request to have the manager contact you. This takes up to 48 hours. Either the manager was not informed, has no concept of time, is busy with other unsatisfied customers or just doesn’t care I will never know. 🤷♀️. I will go elsewhere in search of customer service and consistent billing along with trustworthy accounting.
carol wright
Mar 29,2024As i am reviewing the terminix site, i see so many customers have rated you at one (1) star. And, now i know why. We contracted with you for services on January 2, 2024 to eradicate what was diagnosed a localized bedbug problem affecting our master bedroom bed and living room couch. We were told that after several treatments, the living room couch was safe; however, we knew for ourselves that our bedroom was still affected. I have asked each and every single time your pest control "specialist" has come, "is it safe to sit on the couch?" "Is there to be resolution soon?" "Is this typical for the length of time in this process?". Every time i'm told "yes". Sitting on my living room couch just now, a bed bug walked by me!!! So, clearly, our couch is not a safe area. And, fyi, i don't even go into my bedroom and haven't since Jan 2nd!!! We used to get treatment progress reports. They stopped coming even when i requested them. I have repeatedly contacted the technician who initially diagnosed us and took our payment of $2200. Terminix has requested a service review a few times since this began. I wanted to wait and give it time to see the outcome before providing any review. I am positive i can provide one now. We have lived in sealed plastic carpenter bags for the last three months. We have washed the few clothing and linen items we have repeatedly, as requested. How do you do business with a clear conscience, taking a lot of money from desperate people to provide a service via technicians that are not communicative, instructive, proficient, careful? My husband had to tell the technician that the bugs were hiding in other crevices of our bed frame. Only then, did the technician reach down and shine a light on what my husband believed happening. The technician only then considered being more prudent and looked a bit closer to find more bugs harboring in the frame. Why is a customer responsible for telling the professional "you're missing something."? The salesman who came out and sold us this dream: Kevin Norgren The technician every visit: DJ I want a refund so i can pay someone to actually HELP US!!!! Carol Wright
Bonnie Bennett Pratt
Mar 19,2024Hi. This is on October 9, 2023, we had them come to spray for bugs and they were here for 45 minutes if that. and we paid the $1600.00. The guys told us to call back in 3 weeks if we see bugs again. We call made appointment. And they canceled. They said they called us but I didn't get a call. And now it is March 19. 2024. I have been email a girl name Kara and I told her I wanted my money back and she told me they don't give refunds at her branch. So, I told her I wanted her Boss and Headquarter phone numbers, so could call them. We are still waiting, still No email or No phone numbers. So upset with this company. Thanks'
Eva Y
Mar 16,2024Commercial advertisement did not expect what I requested. I had about 5 techs come to my house and they seem like they are not doing there job. I payed over $1000 + dollars and should deserve what it's worth. The last one was cussing cause he seems frustrated and the hole I wanted cover was never covered !!! Offer to help but he said he can do it. Don't ever trust them again, waste of money and 1 out of 5 was pretty good.
Sandra Marius
Mar 13,2024This is the worst pest control company ever. They don't even deserve the 1 star but since there's not a zero choice, I give them a 1. They lie about the quality of their services. They charge for services that were provided and unresolved issues. I had to close my credit card account because they kept on charging it for services that were not provided. I complained about my dissatisfaction with their services several times and requested to cancel the membership, but they were still charging my card.
Gina Marie Rizzo
Mar 10,2024Terminix took it upon themselves to cancel my 20 yrs contract. That’s how they treat their customers. They want money from me for a new contract! Ha! Ha! Guess the joke is on them!! I paid my 2023 statement for $315 and they didn’t even contact me to tell me it lapsed. I called in late Feb 2024 to set up a termite inspection and Scott Weaver comes to my house to just now tell me my old contract lapsed and shoved this contract for $990-1338 to sign and they will inspect my house. My last payment and the check I paid was dated 5/14 and it didn’t clear my account until June 22. 2023. They held that check so it will lapse but they didn’t care about that!! So they are the ones at fault and what I have to say goes in 1 ear and out the other l. Sonwhen they want my money Inwill do the same. I am asking dor a refund for the 2023. Termite inspection and we are going to part ways! It’s a shame how greedy corporations treat their 20 year customers. Run don’t sign with theae guys tjey are a bunch of liars and thieves!!
David Smith
Mar 07,2024Terminix merged with/took over a number of other companies and the merger clearly didn't work at least on the residential side. Not only were the mice not removed but calls and emails were not answered. Service appointments did not come at the scheduled time. Take your business elsewhere
Jon Lewis
Mar 01,2024Wow, where do I start. I'm going to give the readers digest version. I had a rep, (Not putting his name) come to my house on Saturday. I live in a 7000 square foot house and have mice in the garage area, attic, and kitchen cabinets. The rep gouged me. Promised me service that same day. Told me the reason it's $2997 was because it would take his tech ALL day. Guess how long it took him once he came on Monday? 1 hour and 45 minutes. He didn't even treat the garage. Didn't even put the traps in the attic. The gentlemen that came Tuesday did that. Did they come back and check the traps? NO. They also noted there wasn't any rodents present in the attic. HMMM. I'm going to attach some pics. I putting together a nice marketing video for Terminix. The branch manager wouldn't call me. I literally had to threaten reviews, and a BBB Complaint. He FINALLY called. Did he look at any reports, or do ANY homework before calling me. NO. He just insisted that $2997 was a great price. He didn't want to refund, apologize or do anything to fix the issue. Have a heard a word from him or his staff since. Nope. I will be filing a BBB Complaint, AG Complaint, Dispute on my credit card since I cancelled service within 72 hours and sending this to my lawyer. I would highly suggest you find another company. I have a company REALLY doing all the work for $1700. They literally accomplished nothing, (The traps didn't even have bait) and I have to fight for a refund. Here I come!
wael korani
Feb 24,2024This company is the worse company you will deal with. They will steal your money and they will do any job and they charge you more money for no reason. I have paid my bill in full 163$ and they work was so bad and we still have insects in the appartement. Then, they kept harassing me to 35$ because my bank dispute about the transaction and then they send this 35$ to a collection agency and they keep calling for this $35. I am warning new to use this service.
Monika Edwards
Feb 23,2024The service was more than 5 stars.
Sibel
Feb 14,2024This company takes your money without actually soving the issue. They prey on the fears associated with the issue at hand. Customer service is non existent. They do not call back, they do not return calls or messages. Even managers that tell you to call or text do not reply. They send text messages to customers only to realize the messages were sent to the wrong customer. When you call multiple times and there are no notes of your call, that is another concern. 2 years later, all baits are clean and your pest issue still exists. Negative review is what this company needs. As long as they have your money, that's all that matters to them. Stay away
Mary Sims Rech
Feb 04,2024Do not use this company. They take your money from your account before the work is done Management does not return calls The job isn’t half finished snd they have taken the full payment from my account
Kathryn Edwards
Feb 02,2024Nick Aguilera , technician , has serviced my home twice and has done a wonderful job. He is very service oriented and completed the job and more .. Thank you Nick
Nellie
Apr 18,2024I would rate zero star if that is an option! It is a nightmare to work with Terminix. When they signed us up, they said we could cancel the contract if we move. We moved, but contract cannot be cancelled. And worse, we called many times to tell them we won't renew, including one month before the contract expiration date. They renewed our contract anyways. They said we called in December to cancel, which is too early. We must call on Jan 24th to cancel! Of course, we called before and after, those calls didn't count! We kept receiving bills, and repeatedly told them the same thing: we don't live there anymore and we wanted to cancel. Unbelievable!!! I spent hours and hours talking to them regarding this! From last December to middle of April, our account is finally cancelled. I would never use Terminix again.