Terra Nova Equipment
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Reviews 276
Climber
Sep 02,2022I like the bag, and at the £20 price I stole it. I would prefer Velcro straps on the seatpost fixings. The buckle straps are very long and hard to get really tight. I’ve not tested in the rain yet.
MD
Aug 23,2022I purchased a Southern Cross 2 tent a while back and it's an amazing tent. I've used it in harsh conditions and it held up great. It's very easy to pitch and it looks cool thanks to the external poles. I've recommended Terra Nova to my friends and they're currently deciding which tent to buy.
TC
Aug 23,2022Staff were polite throughout though there was absolutely zero understanding, assistance or attempt thereof to deal with with my request. Next day delivery was purchased at a cost exceeding £5 though the product did not arrive for over 5 days from confirmation. Product quality: high as expected
Don Cooper
Aug 19,2022Buy with confidence. Quality Products and excellent advice and service from sales/customer care
David Bailey
Aug 19,2022As with all Terra Nova and Wild Country gear, it quality and service is great and the Zephyros one footprint is no different, brilliant gear made for the outdoors 👍🏻
Javier
Aug 17,2022The elastic in my poles is worn after a normal use (35 stays , 5 years old). Contacted terra-nova over the phone and they said they won't repair and solution is to buy new ones (worth £150). Not is stock either. Problem solved after buying a £5 new elastic and spend 15 mins replacing it. Second time I have a bad experience (the seams seemed to strech a lot when brand new and they say it is normal and won't repair)...
Ms Elaine Gillies
Aug 17,2022Great customer service and prompt delivery of my tent pole replacement.
Benn H
Aug 16,2022I ordered a product online but it never arrived, nor was there any communication. I eventually got in touch and was advised they were out of stock. They refunded me the money. They then advised that I should register on the waiting list feature for the product. I went to the website, but could find no such feature. In fact there was nothing to suggest they were out of stock. so I ordered it again. It has still not arrived again.
Arf
Aug 16,2022Just received my 3670mm Terra Nova £60 pole. It is excellent and perfectly fits my 20 year old Supernova three man tent. So why one star? Because : 1. I had to trail through all products to try and find a suitable replacement for a metal fatigued original, having been fobbed off by TN customer services. 2. Customer services could not have been more unhelpful 3. Customer services only offer was to suggest I spend £1000 buying a discounted replacement tent provided that I firstly returned my original Supernova in px. 4. Why couldn’t Terra Nova customer services at least go some way towards honouring the original lifetime guarantee by telling me they no longer held a stock of original poles, but that a brand new pole which is only 0.27% longer would probably work and they would, as a gesture of goodwill supply one with a small discount? A lesson in how to turn an easy positive into a PR disaster. Ps: thank you for responding. Did you not know your new poles are only 0.27% longer, or are you trained to try and sell a brand new tent? The stretch in the tent fabric is at least 3%, so ten times more than needed! Pps: why not make new poles exactly the same length as the old ones? Also, why call it a “Lifetime Guarantee “ then use the small print to weasel out of what any average person would understand this to mean? 20 weeks of use is not a lifetime.
Max Mudie
Aug 11,2022Great Tents, light weight. Customer service really helpful!
Stephen Pile
Jul 23,2022Bought a Hoolie 2 ETC in 2019 and used it only once, in 2020 due to lock down it was used twice and one of the poles snapped, great service in replacing broken pole. however I have used the tent only twice more and the remaining poles have snapped and now because it is out of the 2 year warranty I am told I will have to purchase new poles. The web page says they are out of stock and I now have a tent which cannot be used on my next camping trip in a few weeks time. I am very disappointed in the quality of the tent poles which do not seem to be up to the job. I will certainly think twice about buying another Tera Nova Tent, Priced at £200 I would expect them to last longer than five outings.
S Antonelli
Jul 08,2022Fab tent, Love it!!
Kitch
Jun 14,2022Excellent. Speedy delivery.
Wendy Clare
Jun 12,2022Excellent service and product
Ian
Jun 10,2022Very quick acknowledgment of sale and good communication from seller and courier. Packaging was excellent.
Matt
Jun 08,2022Took 12 days for pole to arrive having paid fir 48 hour postage, which was bad but when I phoned to find out what was going on, they answered the phone straight away and were very helpful!
aidan cairns
Jun 06,2022Excellent customer service and gave clear, concise information and item delivered the next day without any delays.
Bish
Jun 05,2022Product as described and received within 48 hours
James Heaton
Jun 04,2022Fantastic products and customer service. Very happy.
John R
Sep 05,2022When ordering they said in an email that it would be a delay in me receiving the tent. There wasn't. It took two days. Excellent. I love the tent - Pioneer 2.