Terra Nova Equipment
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Reviews 276
Mr Mc Bride
Nov 12,2022Great customer service.
Nikos
Nov 11,2022High quality equipment (stakes for helm 1 footprint). The delivery was made 2 days earlier and with good communication by Terra Nova.
SCOTT
Nov 10,2022Though I am completely happy with my purchase, my order did take almost a week to be delivered. I had anticipated dispatch notification within 2 working days but had yet to receive this after the 4th day following the order. When I contacted Terra Nova’s service team, they promptly came back to me to apologise and escalated to their warehouse team - I received my product the very next day. Thank you to Sam Norton (Customer Care Manager), who helped to resolve this quickly for me.
Alexander Loew
Oct 22,2022Material and build quality of the product: 5 stars Communication by Terra Nova: 5 stars Delivery time: 2 stars (but it was clearly communicated the delivery will take time due to back order)
Happy customer
Oct 14,2022Promptly sent well packaged no flaws spot on! Tent is amazing. Good quality, well made and stood up to ferocious winds! Plus got it in a sale - bargain! Helm compact 1
Zak Needham
Oct 14,2022Footprint was easy to order, for my tent model, good quality item. Communication was great from the off. Lead times stated were acceptable however the item arrived 2 weeks earlier than first thought. Tracking was spot on with alerts right up to delivery by DPD. Spot on Terra Nova, no wonder I have several of your tents. Top job well done.
customer
Oct 12,2022TN had a good deal going on a tent i was after. It was delivered quickly. I've put it up and it's great but not tested it in the great outdoors yet.
Mark
Oct 12,2022Great piece of kit and really great service - thank you.
Peter Newbold
Oct 12,2022Absolutely great pair of gloves
Paul Marsh
Oct 08,2022Excellent service and product quality I also own a Voyager which is excellent and when I damaged it (totally my own fault) one again great customer service and repair quality.
David Graham
Oct 07,2022Nice little bag. The straps seem overly long even when bag is full so there is a need to do a lot of tying to tidy them up . Could do with Velcro to fit round seat post. All that said great little bag for the money.
Richard
Oct 07,2022I ordered the Helm Compact 1 tent on the Monday, opting for the free postage, I think Terra Nova were busy that week and by Friday it still hadn’t arrived so I rang their customer services, and quick chat with a great guy soon explained that I would have it by Saturday morning but as I wanted to use it that day I asked if I could drive down to them and collect it myself. The answer was yes, so a quick drive to Chesterfield and I met the same guy who I’d spoken to earlier, 2 minutes later I was heading back up the M1 with my new tent and footprint. I used the tent on the Saturday night, it rained and was windy, the tent was easy to erect and no leaks anywhere, the ventilation was brilliant, hardly any condensation on the inside of the flysheet, as a bikepacking tent I would recommend this tent, it’s easy to erect, small enough to be discreet but spacious enough to accommodate everything apart from my bike. Great tent 10 out of 10 from me.
customer
Oct 07,2022There apparent llightweight compact tent was neither lighweight or compact and this caused me to be unable to attend a camping holiday i booked and paid for!!! not only that when i asked to return it and complained i recieved no reply!!!
Customer Mr G Harborne
Oct 06,2022Excellent service , quality product, delivered quickly.
Poppy Brewer
Sep 23,2022I have a Laser competition tent that has only been used twice over a 4 year period. The second time it rained for roughly 4 hours, not particularly heavy. But within 2 hours my tent was satuarated and dripping though onto my sleeping bag. Whilst the tent is oldish it had barely been used, and I was shocked it was so unproofed, on just its second use. I then contacted customer services asking for advice. Sending in pictures explaining how it was coming straight through the tent fabric, and that in my experience it certainly wasn't just condenstion. Only to be replied to rather bluntly, without an apology for my experience or disappointment. Also that it was apparently just condensation! I'm firm in the belief that it is not condensation, however if it is that is a serious flaw in the design of the tent, some condesation is expected, but to soak me head to toe is not. Luckily my sleeping also of the same age actaully did stand up to its label and manufacturers quality and kept me dry! Very disappointed with the proofing of the tent material and as such wouldn't recommend Terra-Nova tents.
Jim E
Sep 22,2022Terra Nova cannot be beaten on customer service or quality of products. I have had to contact them twice recently, once for a replacement part and the second time for a query regarding a new purchase. Both times they have far exceeded all expectations I had. It doesn't matter if it's regarding a product that I purchased 8years ago or a product I'm buying next week, they could not be more helpful. I strongly recommend Terra Nova and their equipment. My Laser tent in particular has faced harsh conditions and has not once let me down.
Trev
Sep 06,2022I needed a replacement pole for my laser compact tent and terra nova dealt with my queries and order very professionally and speedily.
ADRIAN
Sep 06,2022Provided what was necessary at the right time and right price.
Stephen Goodwin
Sep 05,2022Great piece of 4 season kit. Been after something to use in the Autumn/Winter Months up on the Peak District & Highlands. Already own a Terra Nova Laser Competition 2 that I use Spring/Summer.
ANTHONY WEBB
Nov 13,2022Every aspect of Terra Novas customer service has been spot on. Communication, delivery, packaging and the products are some of the best on the market!