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Reviews 337
Betty Foy
Feb 01,2023Ordering was relaxed and everything explained well by Chris ,within 3 days the boiler was installed by George and his team who worked very hard and was fitted quickly , had it up and running in a few hours .they were very tidy and left no mess.the only problem was me, as I was trying to get to grips with the hive and settings .a quick call to Chris who came back out the next night and showed great patience to an old lady!So thanks Chrisđ I would recommend the boiler company.
Mary McDerment
Jan 25,2023Great Service provided from Sales (Chris), through to installation by James and Norrie. Pleasant, knowledgeable workforce, delighted with all aspects of the work carried out. Highly recommended.
Craig Crawford
Jan 15,2023Brilliant & friendly staff, no nonsense & quality work I contacted Viessmann about a new boiler, and they put me in touch with The Boiler Exchange. Chris and James did plenty of research beforehand as I have a heat pump and they were not 100% sure of the compatibility, but reached out to Viessmann and researched it before going ahead. My previous boiler was still working at this point but shortly afterwards was marked unsafe by the gas board. I contacted Chris and told him I needed it more urgently now, and it was sorted by the following week with a new gas pipe that now after looking at my gas readings it shows the gas leak was really there (gas usage with nobody home) but now is gone! The pipework done by James and Norrie was that of men who take pride in their work, really tidy soldering and pipe work... even climbed in very limited floor space to do the pipe so that the kitchen floor didn't need ripping up... mind-blowing dedication to a job done right. This is a step up from other engineers who just want to throw a boiler at you.
Angela Clark
Dec 17,2022Had my boiler installed by the boiler exchange. Friendly & lovely team & great aftercare as I had to contact them as I had a fault code. Chris talked me through it & boiler sorted, I would recommend them
Jake Mcdonagh
Dec 16,2022The boiler exchange were fantastic from Chris coming out to survey the job to the boys fitting the entire system. The job was carried out on record time and looks very professional. My new system was fitted the day after the initial quote. I would definitely use the company again.
Mr Robert Mckee
Dec 15,2022I had Chris from boiler exchange out gave me a price ,, the job was carried out by the engineers, absolutely no mess to clean up when they left , great service from start to finish , boiler has has its first service recently ,,, great job done by professional people,, ask for Chris he will get you sorted merry Christmas guy's
Peter McNeil
Dec 15,2022Very Happy The service with Boiler Exchange was excellent, Chris visited my flat and went through all the details of what he felt would be most suitable for me and we agreed on a make and model, and day for installation. In fact, I could get my boiler in 2 days earlier than planned as they had a free installation spot come up. The installation was very well planned tidy and efficient, they explained all that had been done and how it all worked. would happily recommend Boiler Exchange.
Marina Scerbakova
Dec 14,2022The boiler installation from the quote to the job itself went very smoothly in agreed time. The boiler itself was installed very professionally and quick.
Paul Bain
Nov 30,2022It was good to speak to someone and explain my issues instead of an automated website that wouldnât have seen the issue I had. From start to finish itâs been excellent great price and service was superb. The team went over and above and got my new boiler fitted and heating working for my young family at this time of the year.
Lisa Gilchrist
Nov 29,2022Great experience with the team here. Chris was out on the Tuesday priced everything up and they were able to get new boiler and radiators fitted on the Thursday for me. Very quick and efficient. Highly recommend.
Steven Clark
Nov 29,2022Great service by the team, Chris especially. Had a wee user issue 6 months after install - 5 mins on the phone to Chris and all sorted now and for the future too. Highly recommended
Lynne Brown
Nov 26,2022Brilliant service from start to finish, Prompt service fitted with in the week, Would highly recommend The Boiler Exchange.
Cesilia
Nov 11,2022Excellent service!!Im very satisfied with the boiler installation. No problem at all! I have no hesitation in recommending this company to both commercial and domestic purpose.
Joan Buchanan
Oct 28,2022A big 'thank you' to The Boiler Exchange Company for their efficient processing and installation of our new boiler - they managed to do this within a very short timescale - Contacted them on the Friday and the boiler was fitted on the Wednesday before we went on holiday. I was very impressed with this company and will not hesitate to recommend them to anyone who is contemplating purchasing a new boiler.
Gilbert Stewart
Oct 25,2022Company did survey prior to installation. Installation completed in timely manner.
John Sharkey
Oct 21,2022The crew arrived on time and started work without delay, l spoke to the lead James about the job and some technical detail and the rest of the guys layed out all the floor protection and started their various tasks all done with minimum of fuss and active steps taken to minimise the house disruption. The job was concluded within the estimated time, the install went seamlessly the boiler works as expected l received received an induction on the boiler controls, as the crew tidied up inside and out leaving no trace of their visit, except my my brand new boiler.
Isobel Gilmour
Oct 14,2022Excellent customer service and he managed to completely fix my boiler within the day after we had been left without any heating previously. He even took time to explain how to work the entire system for us. Cannot fault the service and would recommend to anyone who is looking for a similar service
Kiran Javid
Oct 12,2022If I could give 0 stars I would. They are happy to be on call when they want the business but you will not hear back on any issues raised once the job is done. We had our boiler installed almost 3yrs ago and have had issues with the heat exchanger from the start. We were passed off to the manufacturer who infact said the system required a flush which was suppose to have been done correctly at time of install. The manufacturer came out and fixed the issue as it was the first time but the issue happened once again and again we were told to go to the manufacturer. This time we had to pay out of our pockets for them to come out and fix the issue. Boiler Exchange ie Chris has not been helpful or contactable throughout the process. We also had asked for a boiler service to be carried and after numerous calls and texts, we have yet to hear back. Safe to say weâll be taking our business elsewhere and filing an official complaint.
Liz
Sep 28,2022From requesting a survey through the internet, to arranging a survey/quote and the installation of a new boiler was really easy and quick. Both the surveyor Chris and the fitter James were very competent and were able to answer all of myâridiculousâ questions.
Nicola Marlin
Feb 01,2023I contacted the boiler exchange for a new boiler installation. Chris came out and looked at my old boiler and gave me a price to replace it . The price was excellent so decided to go ahead . A week later my new boiler was fitted . The engineers were brilliant. Came at 8 and were finished by half 12 . Very clean and tidy. Cant recommend them enough.