To leave a review you need to be logged in
Reviews 337
Thomas Diamond
Feb 19,2021the service provided by cris and james from our quote till replacing our boiler job was done in a matter of hours and we will Recommend this company as our own company let us down badly
Anita Graham
Feb 19,2021Great service from start to finish - Chris with great advice about choosing which boiler was suited to our needs and organising quick installation to Joe and Dave fitting the boiler, you would never have known the boiler had been replaced after they left as no mess left at all and explained how to use the hive system too, would highly recommend
Murdo
Feb 19,2021Swift service and good quote for boiler and fitting. Installed quickly and without any issues.
tommy
Feb 19,2021The SERVICE PROVIDED BY CHRIS AND JAMES WAS FIRST CLASS FROM OUR QUOTE TILL REPLACING OUR BOILER JOB WAS DONE IN A MATTER OF HOURS WE WOULD RECOMEND THIS COMPANY AS WE WERE BADLY LET DOWN BY OUR OWN COMPANY .
Mr Duff
Feb 05,2021Great service, installation and comms throughout. Highly recommended.
Ayon Chowdhury
Feb 04,2021The service provided by both Chris and Stevie has been absolutely brilliant. Chris gave a detailed overview of the work involved in setting up a new boiler and Stevie did a great job on the installation day. The installation was done within few hours on the date promised at the point of sale. Very professional and I am happy with the service provided.
Laura Thomson
Feb 01,2021Great service from all the team involved! Very helpful and nice boiler done within couple of hours very best and professional would recommend to anyone
Margaret Murray
Jan 29,2021Excellent and professional from start to finish
Clare O'Dwyer
Jan 28,2021Our Boiler broke down so as normal set about getting quotes. Was let down by a few places and some who were just not helpful. I submitted a quote request to the Boiler Exchange and received a call from Chris the Surveyor within 5 minutes who was able to come round straight away. He came in measured up and talked me through the various options. A very personable guy and at no time did I feel like I was under pressure to buy from them. Chris was very informative and the only person to have sat down and actually talked through the products and fitting services. Their quote was very reasonable and they were able to fit the boiler the next working day. James and Norrie arrived bang on 8 and immediately set about working. They were extremely clean and kept me updated on what was happening and worked hard to get everything done quickly. The service I received from the Boiler Exchange was first class and I would definitely recommend them for any work.
WILLIAM WHALEN
Jan 28,2021Service was excellent, Chris bent over backwards to make the process smooth and when there were last minute changes made to the order he fought hard to ensure his verbal quote was honoured. Housekeeping was great apart from the header tank which was left at the property.
Simone Hamill
Jan 28,2021Contacted The Boiler Exchange after being messed around by a large and supposedly reputable company. Chris called me really quickly and when he heard we were without heating and hot water with 3 young kids, he arranged to come out ASAP. We went through all the available options and for the price I had been quoted before, I also got 2 new radiators, a Hive Smart thermostat and serious upgrade on the boiler. James was out first thing the next morning and within 4 hours we had heating and hot water and all controlled from my phone! The difference in the hot water pressure is outstanding and it stays hot regardless of which position the tap is in. A totally different world from what we had with our old boiler. Absolute 5 star service from start to finish. Can't thank Chris enough for organising everything and James for a quick and simple install. If you need your boiler replaced then absolutely look up The Boiler Exchange, you won't be disappointed!
Gwendoline
Jan 21,2021We needed a new boiler. We shopped around and found The Boiler Exchange and arranged an appointment. Linda notified us that Chris would be the Surveyor. He arrived COVID safe to carry out survey. He left us the quote, we decided to go with this company. Chris explained everything clearly from what would happen at installation to completion of work. Linda organised the installation team. The Installation Engineers (one was James) arrived and got on with the work no issues at all. My husband said they were professional and friendly and got on with the job. We now have an amazingly efficient heating and water system. We live in Central Scotland and it's been freezing. So worst time of year to have dodgy heating. We have also had snow. We don't care now as we are so warm. We hadn't realised how inefficient our old boiler was until now. So pleased, excellent job all round. Could not fault the service at all. We will definitely be recommending this company to everyone we know.
Thomas Woodhouse
Jan 20,2021Hi cant praise engineer James enough worked non stop and left a 1st class installation and a very tidy site Received first class service right from the very first phone call and Chris was very good and very helpful explaining all our questions with no flanneling I will have no hesitation on recommending Boiler Exchange to anyone thinking of renewing their boiler Well Done Tom Woodlouse EK 18/01/21
Scott S
Jan 13,2021Very easy to deal with and completed the work without any problems while I was working. Highly recommend.
Jane
Jan 08,2021Excellent service. Guys turned up on the dot and worked their wee socks off. Cleaned up after themselves and were very thorough. James and Norrie, excellent job. Thanks.
Paul Edwards
Jan 08,2021I chose The Boiler Exchange based on their Trustpilot profile, and was not disappointed. Chris came for an initial visit and talked me through the options without any hard sell. James and Norrie fitted the boiler. They were friendly and efficient, and the boiler was installed quickly (6 hrs) and neatly. The boiler was supplied with a 10-year warranty, longer than the usual 5 years for that model. I would not hesitate to recommend this company.
Colin
Dec 23,2020Very pleased with the service ... surveyed on friday , installed on Monday and fully operational by Tuesday lunchtime. great service from James & Norrie and Chris played a good game too. Thanks to all, Merry Toasty Christmas
Denise Lyden
Dec 16,2020This is the second time I have used Boiler Exchange. This time fitted a Viessman boiler with Hive hub in my new home. James was very professional and did a good job fitting my boiler. Cleaned up after. I have no hesitation recommending Boiler Exchange.
Alasdair Stewart
Dec 14,2020Very pleased with the speed and quality of workmanship. Boiler Exchange were on the case from the very start. We got to the price quickly enough and James installed the boiler a couple of days later and cleaned up the mess behind him. The whole thing from start to finish was completed in 3 days and the flat heating system is now in a much better place. The only downside is that if you choose to have Hive installed there seems to be a generic problem pairing your device with the receiver. Chris had told me this would be the case - something to do with version control - but it was still a pain to get the problem remedied. I spent over an hour with Hive on chat and phone before it was fixed. In hindsight I was paying for the new boiler and Hive, hardware and installation and the job wasn't really complete if I then have to spend my time making part of it work. Otherwise it would be 5 star review.
Allan Mccreath
Feb 21,2021From first contact on Tuesday,Chris arrived Wednesday, really nice guy, no hard sell which I liked. Boiler arrived next day and was fitted on Friday by Peter and his apprentice who were professional and tidy workers all old pipework and boiler taken away leaving no mess. Overall a fantastic service highly recommend this company.