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Reviews 857
Alison Raine Fiddes
Mar 24,2017disgraceful do not use. I ordered a fridge freezer 8 weeks ago, arranged for the said item to be delivered 2 weeks ago when new kitchen was fitted date was arranged and I took day off work. at approximately 3.45 the night before delivery my husband received a 3 line email stating said item was out of stock and discontinued even though they had taken payment for it 6weeks earlier. I telephoned and it was confirmed that the item was discontinued and they would look for an alternative, next morning I had to ring again as there was no telephone call from them they stated they didn't have an alternative and I asked for a full refund which was 2 weeks ago and still nothing!!!!!!!!!!!!!!!!!!!!!!!
Dominic Dunn
Mar 24,2017Did my research, Gas Superstore had the best price so placed an order. Was given complementary 2 man delivery saving £30. Also told they had a slot next day. Great communication from the delivery team as they arrived whilst on the school run. Was able to involve a neighbour who gave them access to the house. Returned from the school-run and everything sorted. Cannot relate to the negative comments that have been left as that was honestly not my experience ..... I have no reason not to recommend.
j drinnan
Mar 24,2017PLEASE DO NOT USE THIS ON LINE SERVICE the GAS Superstore takes your money sends you the incorrect washing machine and delights in ringing you up to let you know the machine you have been sent is £150.oo cheaper than the one you ordered and there's nothing you can do about it, fortunately I had paid through Paypal but even then it took 5 weeks to get my money back so unprofessional this company is run by 2 brothers who were ripped off by a member of staff and it seems like in order to get their money back they think it is okay to rip off on line customers PLEASE AVOID LIKE THE PLAGUE
Janette Jones
Mar 19,2017I had a problem with the hob I ordered not being available but it was sorted out over the telephone and the delivery received as advised The driver was very pleasant too
Stuart Vincent
Mar 19,2017Very good service from this company delivery was on time would recommend this company
Sharon Bertram
Mar 18,2017I have rated The Gas Superstore as vey unsatisfactory taken money and supplied no product or offered suitable alternative. DO NOT RECOMMEND TO ANYONE. Have been left with no washing machine and have not had the money refunded so I can go and get one. Have a severely disabled son who places a huge daily demand on our laundry and this has just made everything extremely difficult and stressful, still have not been given a refund 18 days after paying in full and a week since last promised delivery date. Have now made 7 phone calls and 7 emails to which still have no product or REFUND AS REQUESTED once told product discontinued. ORDER 1300037029 SAMSUNG ADDWASH 8kg WASHING MACHINE GREY 1. 1/03/17 Placed order for washing machine PAID IN FULL. 2. 1/03/17 received confirmation order and delivery date of 11/03/17. 3. 11/03/17 no delivery and no communication had already uninstalled previous machine. 4. 11/03/17 PM Phoned call centre to ask were order was, told not in stock and no delivery given no reason was told should of had a phone call. 5. 12/03/17 received email to rate product and service but not received product to rate. 6. 12/03/17 emailed call centre asking for delivery date no reply to date. 7. 13/0317 phoned call centre told were chasing would call back no return call. 8. 14/03/17 AM phoned call centre told would chase and get call back none received. 9. 14/03/17 PM phoned back asking for delivery date still no outlook blamed on Samsung supply. 10. 14/03/17 PM received answer machine message on work phone stating still no outlook would call again on 15th. 11. 14/03/17 PM Went on store website put in model same as my order delivery of 24th. Still no communication from store giving me a date for my order. 12. 14/03/17 PM Searched online again did have alternative in stock and could be delivered by 18th option not offered to me. 13. 15/03/17 AM no return phone call from customer service rep as promised yesterday. 14. 15/03/17 PM I have emailed all above to call centre @ 15:00 no reply to date. 15. 16/03/17 still no return email or return call so phoned again 12:30 explained this was urgent as have disabled son and huge demand on laundry in household, asked for a date or alternative was told will get a return call within an hour still no call 15:00. 16. 16/03/17 15:00 emailed all above again to customer centre no reply. 17. 16/03/17 15:20 phoned again told still no outlook then told just received Samsung email discontinued would get refund via PAYPAL within 72 hours. 18. 16/03/17 PM Lodged item undelivered with PAYPAL and escalated as require refund 19. 16/03/17 PM Received email stating discontinued 20. 16/03/17 Replied to email had been told when I phoned and promised a refund within 72 hours 21. 17/03/17 No communication or refund 22. 18/03/17 Emailed stating still no refund to 16th contact automated response saying out of office until 21st 23. 18/03/17 Copied previous email to customer service again stating no refund via PAYPAL yet. Mrs Sharon Bertram
Norman Steele
Mar 18,2017Phoned by delivery driver. Courteous & helpful. Good price. Delivery as promised
Alex Davison
Mar 17,2017I ordered a £2,000 TV from their website on a Saturday and confirmed a delivery date of the next Tuesday. I was then sent an email on the Monday to say that it wouldn't arrive until the next Saturday. Called them to confirm that this would definitely be the case and was told they would check and let me know if it would be. It is now Friday and I have just received another email to say that it won't be here until the following Saturday! I have also been on hold for 20mins to cancel the order! I will not be ordering from them again and suggest you don't either!
Nagstar
Mar 17,2017The cooker hood was the cheapest on the net and it came within the allocated time.The product is still in the box so I can't comment on the quality of it.
Sandra Norris
Mar 16,2017Order placed 20th Feb with delivery arranged for 24th. Email received 23rd not in stock. Heard nothing and after several phone calls cancelled the order on 8th March. Several phone calls later and no refund received by the 16th, I had to threaten with further action and believe it or not it was in the Paypal account within 20 mins. This could have been done immediately and got a totally different review. I will NEVER use this company again.
Gareth Cummins
Mar 16,2017I ordered a BBQ on Friday at around 10:30. It was showing in stock and ready for next day delivery. The fact that that The Gas Superstore is a family run business appealed to me as well as the competitive price. Next day, no BBQ. No message or phone call to let me know what was going on. OK I think, maybe I misunderstood that they would deliver on a weekend – it might come tomorrow, but definitely on Monday. On Sunday I tried calling the Customer Service, but gave up after 5 mins. I also sent them an email which seems to have vanished into a black-hole - still no response to that even today. On Monday, still no BBQ or message/call. Tuesday, I call Customer Services and finally get through. As far as the guy on the call is aware, the order has been completed and delivered so he has to investigate further. I missed his call later but turns out that the BBQ was never in stock. How any retailer can consider an order complete and not have any idea that they have no stock, didn’t ship it or receive a signature of delivery is beyond me. Have now cancelled order - even then I couldn't get through, but to be fair they called me back later in the day. Very disappointing to get this level of service from a family run company. Needless to say I’ll not be using them again.
Alex
Mar 15,2017I rang the sales adviser Paul a few times with various queries. He was always friendly, helpful and polite.
philip parker
Mar 13,2017My wife and I ordered a washing machine from the gass supperstore and were given a delivery date which they failed to achieved. They did not bother to ring us just sent an email after the time they except phone to say "your item has not arrived with us, you need to contact us to rearrange a dilivery dat". This happened twice with no apologies and no offer to make things right. We cancelled the order and requested our money back. 6 working days latter no money, so phoned them. They said "ah yes you new delivery date is.....". I advised them we had cancelled the order the week previous and I want our money back. 12 working days latter I still have not received our money. Spoke them "oh I will speak to accounts department to hurry this up" totally unacceptable. They failed to deliver, which might down to the original supplier I do accept, but where is our money. Ther is no excuse for hanging on to money you are not entitled to
Francesco M Colacino
Mar 12,2017Ordered a SMEG oven for delivery 10 days later (it was available for delivery earlier, they said, but I have decided on a later date for personal convenience). Money was taken promptly from my account. On the day of delivery I stayed home all day but no one came. Called and was told that the item was out of stock and no updates on a new delivery date could be provided. None had bothered to call for providing updates on a delivery that they knew could not be honoured. Ordered somewhere else and canceled the order. So unprofessional!!!
Linda Akid
Mar 10,2017I have been given five delivery dates, still waiting for my Hotpoint washer dryer, first two cancelled delivery dates Gas superstore contacted me about not being in stock, further three confirmed delivery dates , the Gas Supersore did not contact me about non delivery , just did not turn up each time I waited all day , so phoned only to be assured next time it will be delivered, am waiting for the customer services managed to contact me, still waiting, they do not answer e-mails , the customer services are incompetent, have nothing to say in there favour. Someone please contact me
Alec
Mar 10,2017This company failed to deliver on two separate occasions. When they did finally deliver the item was damaged, but as I hadn't unpacked the item and let them know within 72 hours they refused to replace it. I got no reply to my e-mail and when I called and asked to speak to a manager I was told that I would have to wait for one to call me back. That was 2 weeks ago and I'm still waiting. I will never, ever use this company again. Their customer service is the worst I have ever come across and they are a disgrace.
Lesley Sweeney
Mar 10,2017Ordered a teasmade delivery date was given as following Wednesday. Night before had email saying they had been let down by suppliers and it would be delivered on Friday. Called the Friday for delivery slot as they said item not in stock. Asked why they hadn't thought of letting me know and guy was borderline rude. Cancelled the order and wil not use again
Alan Beavon
Mar 10,2017Came on time with a small hiccup on delivery transport
ka
Mar 09,2017Two promised delivery dates were missed without anybody contacting me. I had to make endless and numerous calls and emails to customer services and never got any replies. When the delivery finally arrived the driver wasn't happy to bring it round the back even though it was easier. Despite there being only one step and a big opening with double doors, he refused to bring it into the house and I had to leave the house unattended with the doors wide open and go around the street looking for somebody to help. He said he had to go because he was blocking the road. I told him to move the van and come back because it couldn't be left in the doorway, as the doors could not be closed. It was then dragged across the newly tiled floor on a the wooden palette. I have been in touch with customer services and the managing director, but nobody replies.
64-72 Hinckley Road, LE3 0RD, Leicester,
http://www.thegassuperstore.co.uk
Annemarie
Mar 24,2017I ordered a TV they cancelled the delivery and re-scheduled it, I asked for a guarantee that it would be delivered on the second date given over 2 weeks after the order, they have again cancelled the delivery and now told me they wont be getting any more stock and if I choose an alternative it will be another week before they get it in and then they will arrange delivery. The first gentleman I spoke to lied to me the second really couldn't be bothered. Rubbish company I would not use again and would never recommend anyone else use them