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Reviews 868
Benedict Halm
May 16,2024I am a regular at TK Maxx. Unfortunately l need to make a complain about their toilet facilities especially at the Purley Way branch. It’s in a deplorable state and the smell does not befit TK Maxx. This must be addressed.
julie holden
May 15,2024I bought a weekend case in September used it twice and the wheel came off had a 5 year guarantee with it took it back and was told I had to send it off to manufacturers which was probly China meant taking it home going on line to the manufacturer then parceling it up going down to the post office paying for postage to said country and then probably won't hear a thing after ended up going to b+m bargains for another one at half the price probably won't last that long but cheaper option
Aanni
May 13,2024DONT BUY TKMAX ONLINE bought 2 items 1 missing lost 46£
Ed
May 13,2024Services have deteriorated. The reward service is a scam. Never anything of value. All the items on the reward page are entries into competitions!
Sharon Moser
May 13,2024TK maxx is employs drug dealers who sells drugs to children who still visit school and wear uniform! The main drug dealer employed by TK maxx, who himself consumes large quantities of drugs and sells to the children in question, lives at 18 Asfield Court, Albemarle Road, ST5 9BW. His name is Thomas. I hope you will fix this.
Yaser Malek
May 12,2024I had a bad experience at the TK Maxx store in Bletchley, Milton Keynes MK1 1BN. The service was disgraceful and the store manager was rude with zero customer service skills. On Sunday 12/05/2024, I visited the store around 11 am to return some items due to sizing issues. When I greeted the cashier, she didn't respond professionally and asked if anything was wrong with the items. I explained that it was just a sizing issue, however, she seemed to be unaware of what she was doing and scanned the barcodes three times. She then told me that there was a problem with the PayPal barcode. She phoned the manager who said, “To give the items back to me and to call customer service”. But I asked to speak with the manager since I was travelling in a few days. When the manager arrived, she did not greet me nicely and asked what she could do for me with an angry face. I explained your situation and requested her to call customer service to resolve the issue quickly so that I could have a pleasant holiday. However, she refused to call and said “You are the customer and you needed to call customer service”. And she said, “I am not the customer and I will not call”. She then pushed the items towards me and refused to help further. I’m now unsure of what to do with the items since they are not cheap and I cannot purchase new clothes before my holiday. I am disappointed with the store as I have been a loyal customer for years but after this experience, I have decided not to shop there again, nor will my family.
Gunit bali
May 11,2024Online is waste of time and money. we order twice size 7 shoes for kids and both time they send it size 9. Just want to know who looking after the complaints and online orders.
Vicky
May 10,2024When you place an order for collection it provides a date of ‘on or before’ for store delivery. That date has come and gone and the order hasn’t arrived to collect at the store. Although the delivery is late you’re not allowed to call and chase it until it’s really late. If I had known it would take longer to arrive that would be fine but it’s the false expectation of delivery times and then not be allowed to talk to someone when that hasn’t been met that causes frustrations for customers.
Ario Ahmadi
May 09,2024Unglaublich In Österreich In Dez Finale so so unfreundliche Mitarbeiterinnen.Der man der große mit brille enfach mir geschimpft mein Gott Ich denke über anzeige .
Nur Luski Levi
May 09,2024Went to tk maxx in headroom Leeds. Store was way too warm. Honestly its getting warmer and warmer, its unreasonable that a store of this size with this many people has no air conditioning. The only reason this review isn't 1 star is because of the really lovely girl working at the upstairs fitting room called Aimee, I was having a lovely chat while waiting for my friend to try on clothes. The only highlight in the otherwise humid and overheated store.
Geert Kwantes
May 09,2024Ik was bij TKMAX Damrak. Leuke kleding en vriendelijk personeel. Tamana heeft me heel goed geholpen. Dank je wel
Freya Freya
May 08,2024I had some issues with the delivery and i am currently waiting for my parcels to arrive but,i have to say Andy is one of the best,very attentive,polite and professional.Thank you Andy.
Matt Gee
May 08,2024The bedsheet I was sent is the wrong colour and the mason bee house is poorly made. I really can't be bothered to return them. I won't ever buy from them again.
DomScit
May 08,2024Okay, so 'good dad' fail – I got all the wrong sizes for the clothes I bought my daughter. I'd had some awful return experiences elsewhere, but the staff at the Eastbourne shop were the complete opposite. So helpful and made the whole thing stress-free. Top marks!
Nicola Hartley
May 07,2024Rubbish customer service and yawning delay on next day deliveries unclear on the website.
Peter Harris
May 06,2024Can't change quantity or remove item from basket and reorder as an alternative. Therefore purchased goods from an alternative supplier. Makeover of this website is a "downgrade". Thought things couldn't get any worse, how wrong I was! Get an app!
Sandy & Sunita
May 06,2024Good place to shop
CASEY JAMES
May 05,2024Subject: Complaint Regarding Poor Service at TK Maxx Brixton Store 382 Dear Blanka, I am writing to express my extreme dissatisfaction with the service I received at TK Maxx Brixton Store 382 on 17 April 2024. My recent shopping experience was disappointing due to several significant issues: 1. Lack of Assistance: Despite my repeated attempts to seek assistance from staff members, I struggled to find someone available to help me locate items or address my inquiries. 2. Disorganized Displays: The store's layout appeared disorganized, with merchandise scattered throughout the aisles and shelves in disarray. This made it extremely difficult to browse and locate items effectively. 3. Long Checkout Wait Times: Upon selecting my items and proceeding to checkout, I encountered lengthy wait times at the registers due to inadequate staffing levels. 4. Unprofessional Behavior: I also witnessed unprofessional behavior from certain staff members, including rude responses to customer inquiries and dismissive attitudes. As a frequent customer who visits the store nearly every day, I am deeply disappointed by the lack of attention to customer service and the overall ambiance of the store. These issues significantly detract from the shopping experience and reflect poorly on the reputation of TK Maxx. I urge you to address these concerns promptly to ensure that future customers do not encounter similar difficulties. I appreciate your prompt attention to this matter and hope to see improvements in the store's operations in the near future. Sincerely, Casey Christopher James
Robbo
May 04,2024I cannot praise the staff at TK Maxx Andover enough for their outstanding service. Recently, I had an online order delivered to the store, and due to a mix-up with the delivery notification, I was unsure if it had arrived. However, the staff went above and beyond to help me locate my order. Upon explaining my situation, they immediately sprang into action, taking the time to search through their delivery area and check their records. Despite the busy nature of the store, they remained calm and focused on resolving the issue promptly. Their dedication and willingness to assist were truly commendable. Not only did they find my order efficiently, but they also did so with a friendly and helpful attitude that made the entire experience stress-free. I left TK Maxx Andover feeling grateful and impressed by the exceptional customer service I had received. The staff's commitment to ensuring customer satisfaction sets a high standard and reflects positively on the store as a whole. I would like to extend my sincere thanks to the staff at TK Maxx Andover for their outstanding assistance. Their professionalism and helpfulness have earned my loyalty as a customer, and I will certainly be returning for future shopping needs. Highly recommended for anyone seeking a positive shopping experience with exceptional service.
TJX Customer Service, 73 Clarendon Road, WD17 1TX, Watford, GB
http://www.tkmaxx.com
Enttäuschter Kunde
May 17,2024Shoppen soll ein tolles Erlebnis sein. NICHT aber in der TK Maxx Filiale in Krefeld. Da wird man wie ein Verbrecher behandelt, wenn man aus Versehen ein Kleidungsstück fallen lässt oder wenn man um 19:40 noch ein paar Sekunden sich etwas anschauen möchte auf dem Weg zur Kasse. Vollkommen respektlos in einem sehr unhöflichen Ton wird man dazu aufgefordert, "sofort" seinen Einkauf zu "unterbinden". Wiederholt hat man hier diese Erfahrung gemacht. Ich könnte heulen. Leider hat man in dieser Stadt sonst so wenig Einkaufsmöglichkeiten und kehrt doch immer wieder hier ein. Mit freundlichen Grüßen