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Reviews 868
Jan
Jan 30,2025I ordered two large Samsonite suitcases online but when they arrived they sent two medium sized ones instead. When I phoned customer services to resolve they told me they couldn't help as they don't resend out products and to return to the shop. In fact the lady I spoke to was abrupt and rude and couldn't care less that the company had made an error. I checked on line and they were still advertising the same suitcases but interestingly they had increased the price by £20 each. I have proof of all this. I therefore telephoned customer services again and spoke to David who although was much more friendly and appeared to want to help, he had the same message which was we can't help, the cases are out of stock (which was not correct), we can't send to you and you just need to return to the store to get a refund. I repeatedly told him that they were in stock and being advertised at a higher price but he was not interested in resolving this for his customer. He said he would investigate further but after more email exchanges he has just repeated the same information i.e "our warehouse has had a look and the item you ordered is out of stock and therefore can not be looked into further". Bottom line, they refuse to help and just want you to return to a local store for a refund. What is clear is that the online part of this company has no interest in supporting their customers, no interest in rectifying their errors and their telephone helpline does nothing but waste your time. My advice don't purchase online but if you do and then receive the incorrect products, don't bother calling the helpline as they don't help. Update, hilariously, the company has read my review and asked me to get in touch via their customer services this just proves another point that they don't actually read what you write. They have no understanding of how to resolve a problem, what a joke. Perhaps she could speak with David!!!
John Platten
Jan 30,2025TKMAXX would be better with no loyalty card at all. Just feel the hatred on here. If you spend £1,000,000 you get one key. If you spend £1 you get one key. When you have 5 keys you get Treasure. But it takes 7 days to register and then six weeks to claim from it or they wipe out your entire key history. Honestly i am that fed up with it. Totally ruins a half decent store.
Miss Tery
Jan 29,2025I recently purchased a pair of designer (Tommy Hilfiger) sunglasses in the Cardiff store. I asked the cashier for the case which would protect them from scratching only to be informed that they no longer supply cases as the sunglasses now arrive in bubblewrap (???) I queried this online with customer services who basically said that I could return the glasses if I wasn't happy !! Not good. I won't be buying sunglasses from TK Maxx again.
Ailsa
Jan 29,2025David, in his capacity as the Customer Service Representative for TK Maxx was such a highly professional gentleman who not only took his time to help me with my query and resolve the issue but was also respectable, patient, kind and understanding. Such valuable attributes to have as an Employee. Thank you!
Sarah Hart
Jan 29,2025I recently brought a candle from Tkmax. I was sat in the lounge last night, thank goodness, as the candle firstly starting shooting out huge flames and then exploded everywhere! It was extremely scary and so dangerous, we had not been in the room, a fire would have started! I emailed Tkmax and sent photos, there only reply was to ask me for a receipt even though the photos quite clearly show the Tkmax label! We are still in shock from this instance and the disgusting response from Tkmax!!
Magda Hogea
Jan 28,2025I bought a pair of frame glasses from the store in Oxford Circus ...I went to pay £ 34.99 and asked for case for them.. The answer was..."They are too cheap and we don't provide a case for them". i don't know what is the policy of TK MAXX but they are become very rude to customers.
MRS MARIYANA RAKOVA
Jan 27,2025Kitty and her manager helped me today after I missed one of the item from my shopping yesterday in the Farnborough TK Maxx. Although I paid for the item, it was my responsibility to pack properly and I was not expecting much besides the staff to have preserved the item for collection if the mistake was noted. However, Kitty surpassed my expectations and helped me and I was able to re-allocate the same item. It was very pleasant to get such a courteous service, especially in a climate that no one bothers much about customer service. Massive thank you to Kitty and her manager that shown care, it did brighten my day. I hope that review brighten theirs!
Dominique Eldermans
Jan 26,2025Excellent customer service given by Hana today at the Eastbourne store. Kind and helpful :)
Z Z
Jan 26,2025Our visit was almost at closing time and the shop was very busy. The Burton upon Trent shop was clean and inviting, items were arranged in a visually attractive way and clothes were hanging neatly. Sylvia was the sales assistant who served us, providing an outstanding customer service, in an efficient, diligent, friendly and helpful way. We were very impressed. An outstanding representative of your company.
Lisa Curran
Jan 24,2025Avoid this company at all costs!!! I returned £350 worth of clothes (my son’s Christmas presents) on the 27th Dec TKMaxx have lost the parcel in the warehouse. On three occasions of numerous phone calls I have been told a manager will call me back which they haven’t and today the manager Mikolaj REFUSED to speak to me and wouldn’t give a second name. I now have to replace my sons Christmas with money I do not have I have called again today after your reply to get the same terrible customer service! I am taking this to trading standards as you cannot treat customers in this way
Norma Mallinson
Jan 22,2025Bought Angels everluxe lift convertible skinny jeans navy.Fantastic comfortable jeans from TKmaxx great price but the die has come out onto everything from underwear to slipper fur around tops to sitting on cream leather breakfast stools and cream sofa.Tried removing with a number of things but still shows.So people be aware.
jade tindall
Jan 22,2025Would like to say thank you to tk max for giving me a job over Christmas it was lovely working there so sad to leave now I did night shifts there never had a problem definitely an amazing company to work for I will be back
Sarah Fahy
Jan 21,2025Collected a parcel. Why can’t the assistants actually speak - or look at you? It’s so rude. Then I’m standing 20 minutes waiting whilst they argue. Awful.
Susan Morgan
Jan 21,2025If I could put less than one star I would. I recently ordered a necklace priced at £399.99. It was not dispatched immediately which rang alarm bells. On receiving the package, the necklace was not in the box. I searched through the packaging thoroughly turning everything inside out and nothing. I alerted TK Maxx to this via a chat and an email immediately . They said they investigated with the warehouse and that the item had been picked and packed correctly and that they were satisfied with this and therefore would not refund the necklace. I have an order history with them online and have bought high value items in the past successfully. I have shopped in store for 30tears spending multiples of thousands of pounds. I am not a liar, I am 52 years old and a teacher and I have never stolen anything in my life. I am certainly not going to purger myself over £399.99. I have asked for their evidence of packing as I sent them photos of my packaging just to be confronted with no response. They sent me generic robot style responses and then nothing. I am appalled at this, I feel totally unheard and unseen as a customer. I advise that you do not purchase high value items from TK Maxx online as they obviously have a problem in their warehouse.
Allie Paulenka
Jan 21,2025I am writing to express my dissatisfaction with your current order policies. I was extremely surprised to discover that your online platform does not allow customers to cancel orders after placing them or change the delivery address, which are standard features offered by most online retailers. These rigid policies are not only inconvenient but also frustrating for customers who may need to make changes due to unforeseen circumstances. I strongly recommend revisiting and updating your policies to provide greater flexibility for your customers. Your current approach does not reflect well on the brand and may contribute to the poor ratings and feedback you seem to be receiving. Addressing these issues would go a long way in improving customer satisfaction and your overall reputation. I hope you will take this feedback into serious consideration EDIT: I contacted your customer service team regarding the parcel that was redirected to a different address through Royal Mail, but was still delivered to the incorrect address. When I reached out for assistance, your team informed me that the issue was not their concern and that I should handle it myself. This response is entirely unacceptable and reflects a lack of care for your customers. It seems that TK Maxx is more concerned with taking payment than providing any meaningful support when issues arise.
Adam
Jan 20,2025I have ordered a luggage on the 17th with next day delivery,on the website it said my order will be with me on the 18th which i believed. It didn't come on the 18th which is Saturday, i sent them an email about it and they said i ordered after 8pm and they only do next day delivery orders when you order Monday-Friday till 8pm! I bought my item around 20:30 and there system let me to buy next day delivery . There system is wrong and need to be updated! I didn't get back the difference tho! Payed for a service that i didn't get. I won't order anymore online!
Samuel Craig
Jan 20,2025What is the point of having an email address when nobody bothers to respond. I purchased a toy truck for my grandsons Christmas. My grandson is Autistic/Downs Syndrome & does not have the ability to open gifts etc himself. It was just as well his parents were the ones to open the present for him as upon opening the package it was full of thick broken glass. I was embarrassed when my son sent me photographs of the glass in the box & I felt bad for giving it to my small grandson. The toy itself worked fine but I really just wanted to make TK Maxx aware as this really was a safety issue especially with it was in relation to a childs toy. I can't recall the exact date I sent the email but it was approximately 5th January and as yet there has been no response whatsoever from the company. Very disappointed.
Katherine from Windsor
Jan 19,2025TX Max TREASURE. I and many other TKM customers save up their 5 keys for treasure (which used to be lovely) but the whole system has fallen apart. For 42 days there were 7 competitions (only 1 winner = cheaper for TKM) a donation and some childish item really not suitable for any adult. I made complaints on their system. I was allocated 5 more keys. Approximately 14 days have passed with the same competitions (2 less) some tatty looking workout gloves and the star of them all A SAUSAGE ROLL. I have sent a further complaint but TKM has failed to respond. I spoke to a member of staff in Windsor and was advised there had been numerous complaints from customers on this subject. Clearly TKM do not value their customers which is evident in their unimaginative choice of treasure. Why is this group allowed to continue in this way? I fully expect to get the usual negative response which has been sent to other respondents.
Sanjukta
Jan 19,2025Terrible return experience at Tkmaxx Greenwich, very unskilled service staff and very poor customer service. I spent 2 hours just to return some 12 items for 2 orders that was made online using PayPal. It looks they don't even know how their system works and how to use those systems. And after returning home I realised the store staff has done the return for one order wrong, he has tagged a lower price item twice and skipped a higher price one making me lose some £25 bucks. I really don't have the patience to go to the store again and asking them to correct the transaction. It's a shame because I really liked the store and had done a lot of shopping from them in the past.
TJX Customer Service, 73 Clarendon Road, WD17 1TX, Watford, GB
http://www.tkmaxx.com
Summer Poulter
Jan 31,2025If I could put minus stars I would today me and and my friends where joking around in the store and where about to give my friend a haircut I have never threatened anyone I am a kindhearted unthreatening 4.9 girl and the owner of the store came over to me was very hostile towards me which at first was understandable because I understand that people can be dangerous and I continued to apologise and expected to explain that I am in beauty college and that we weren’t causing any harm I have neurodivergence which made me overwhelmed and stressed aswell as me feeling confused I expected to be able to apologise and explain instead the man said get downstairs I said okay but I need my scissors back as my college supplied them to me he then mocked me laughing saying “ur not bad” multiple times to me and my friends I felt severely attacked and stressed led to me having a panic attack he then refused to give back my supplies and called the police I am now banned as when I went past the store later on they got backup security