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Reviews 770
Ian, Kent, UK
Oct 03,2020I've just moved house after using Tonik Energy for the past 3 or 4 years, and would like to recommend then highly - for both gas and electricity. They are a good company, and pleasant customer services. If you want to ease your conscience with relatively 'green' energy they are amazing, but even if not, I would recommend them.
Mr Graham Bennell
Oct 03,2020Simple renewal and good pricing despite this being the fourth year. Still competitive. No issues at all in the last three years.
Justyn Spooner
Oct 03,2020As others have mentioned here Tonik have a horrifically non existent complaints department. Our bills have been £50-60 for over 2 years and then out out of the blue have been nearly tripled to £145 without us changing anything in our usage! I’ve been waiting over a month now for someone to get back to me after issuing a complaint. I have been bumping the complaint email thread every week but it seems like there is literally no-one monitoring the Tonik complaints inbox! I’d stay clear of this company. They’re very good at reeling you in with the promise of green energy but there are better companies out there. After reading some more comments here I think I’ll have to get Ofgem involved too. What a nightmare!
Matthew Martin
Oct 03,2020These are great suppliers very competitive and good service. Not on a compare site so you get better deals. You may get think you can get cheaper deals elsewhere but the service is the most important thing when you chose a provider.
Rajay Chauhan
Oct 02,2020Happy with my past years experience with Tonik Energy. They are very competitive in their pricing and I have renewed my contract with them for another year! Would definitely recommend
Peter G
Oct 02,2020The Tonik accounts system is awful Several times over the last three years I have been with them they have stopped issuing my account statements and then when it gets going again they re-calculate the charges and payments right back to when I first joined. It is so confusing that it is almost impossible to check if the charges are correct. Sending messages via their online messaging system elicits absolutely no response and calling them directly can waste hours. On the other hand they are definitely one of the lowest cost providers though this must in part be due to la ack of customer service staff.
MYAP
Oct 02,2020I left Tonik in January 2020 due to poor service and constant billing issues. They blocked my switch to the new provider as their policy is that the debt on your account should be less that £20. I paid the account in full. They continued to block me, but eventually I got everything sorted by early February and was delighted to not have to deal with them again. It's now September and I am getting threatening letters stating I owe them over £500 relating to energy use from May 2020 to date?!? Have spent HOURS on the phone trying to resolve this. They have admitted this is their error, but it is just not getting anywhere. I have now had to raise a formal complaint which if they don't resolve will be escalated to the ombudsman. I got an email this week from my current provider GREEN ENERGY who were super proud to be ranked number 2 for their customer service on the recent Citizens Advice survey. Take a guess who came in last.
robert
Oct 02,2020Very disappointed with Tonik. Never used large amounts of electricity before yet they took out over £900 from our account and still want another £900+..!!! It's like we are paying for the whole street. They are impossible to get hold of and just send arrear letters. In our home we still have good energy respondibility and our new provider bills are much more realistic. How can my energy providers either side of Tonik be realisic around £250 yet Tonik want us to pay bills of over £900? Nothing makes sense at all and communication is awful. Even email we only get an automated response. We are not running a fun fair or sun bed salon in our home so what on eath has happened? Very unhappy!!
Julie A
Oct 02,2020If could give this company no stars I would. Please make sure you are paying the exact amount on your bills and not accumulating credit in your account. I have tried 6 times now to get my credit released (more than £500) and still nothing has left the account. The last time we called we were told to call back during the working hours of the UK team to be transferred through to them for the full credit to be released. Called back and the handler would not put us through. We also asked for what was discussed in writing and we were told they aren't authorised to do so. I think this is HORRENDOUS considering this is OUR MONEY!
John Lawrence
Oct 02,2020I have had no problems with Tonik Energy what so ever over the last three years, I have phoned them a couple of times and had no problems getting through. The service I have had to present has been very good and I am very pleased with the setup and prices. Regards
DaisyM
Oct 02,2020I am a very unhappy ex customer of Tonik. Whilst I was a customer they were ok, but the price kept increasing, so after a couple of years I found a much better deal & switched from them. They would not refund my almost £200 credit and instead took another payment after the account closed. After several unanswered emails I finally said I would go to Ofgem & now, 3 months on, they have finally refunded most (not all) of my credit. I have never had these problems before & would avoid Tonik at all costs. If you decide to leave them, try to get your credit refunded before you switch.
Mark
Oct 02,2020Tonik energy have failed to switch my supply to my new provider and have continued to bill me for a further 3 months. So I'm now paying 2 suppliers. Tonik have acknowledged this is their fault but have failed to rectify it and continue to hold on to over £400 of my money. I've emailed them again today to give them one last chance to sort it out then its over to the ombudsman.
Natalie Savage
Oct 02,2020Really easy to renew my tariff and they even took into consideration the money already on my account, so my monthly payment has gone down.
Kristian Stainer
Oct 02,20202018 this company messed up my account. I have been in contact numerous times with no reply. When I did finally get a reply they agreed that it was their mistake and that they will fix it. (They haven’t) and despite me constantly emailing and ringing, they never complete the tasks they promise to do, they don’t reply to emails or calls. Now Tonik have the cheek to email me saying I have been ignoring them! And they are harassing me for money. (Money that they actually owe me!) totally amateur management, totally clueless staff and service. Save yourself the hassle and go somewhere else. Oh and it’s now 02/10/20 and they still haven’t fixed it. Shame Trustpilot doesn’t have a 0 star rating.
Samir Momin
Oct 02,2020Awful service. I switched to them back in June, and they only half switched me. I'm still paying for Gas to t he previous provider at a higher rate. They keep saying we will get this switched, still nothing. STAY AWAY!
SM
Oct 02,2020Awful customer service and terrible communication. I complained a few months ago because I hadn't been receiving statements on my account. Tonik agreed to provide monthly statements, and then failed to do so for over a year. When they finally did, it showed a deficit of over £600 and a demand to more than double my monthly direct debit. I have had no response to my complaint, nor any recalculation of my bill following my submission of gas meter readings over a month ago. I have just phoned to follow up AGAIN and apparently their systems are down so they cannot help.
Mr Jones
Oct 02,2020Zero stars, avoid! We recently switched providers as Tonik are terrible and Have since hugely over charged us for our electricity, They never used any of the readings and are impossible to get hold of to discuss the problems. When you do get through, they cut you off after a couple of minutes then never call you back. I have raised a complaint on their site and this has not even been acknowledged.
Leigh Border
Oct 02,2020Good value, great service.
Customer
Oct 02,2020Not even worth one star. Do not touch this company with a barge poll. Had been paying a regular amount via a DD mandate for 3 year. Had been happy with the amount and had never had a problem with Tonik. Then on the day I gave birth to my first baby they unexpectedly take 6 times the regular amount via DD of what I usually pay. This is for a one bedroom small flat that I share with my husband. I thought there must have been a mistake and when I called I thought it would all be resolved. When I spoke to their customer service it was absolutely appalling. No one is able to help or reveal why we had been charge so much. The staff lie to you and say that they will call you back but never do. What is even worse is that they have issued me a bill for circa 3000 pounds even though we have been paying a monthly DD which has been a regular amount. Trying to resolve this has been so time consuming and upsetting for me and my family when money is already tight with a newborn and in the current climate. They write threatening emails. I hope that the MD and board reads these reviews and takes these comments seriously. You must think about people's mental health and the stress that this is places on people. Now to the Ombudsmen as I just know that Tonik are so incompetent and I know that I will not be able to resolve it with them.
EDWARD POLANEK
Oct 04,2020expensive and when you want to change company they will rip you off , dont use them.