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Reviews 770
Phil
Oct 08,2020URGENT Advice to ALL Tonik Energy customers: After reading of the company ceasing trading and Ofgem saying don't worry - DO WORRY and act immediately! When Breeze Energy stopped trading in December last year Ofgem transferred all Breeze customers to British Gas and I went through months of "pre covid" hell trying to deal with a company that is not competitively priced (as Ofgem claimed), ignores customer emails and complaints and won't answer the phone. After the lockdown had startedy B.G. threatened to send Debt Collectors to me, a vulnerable pensioner !!. I was over £400 in CREDIT at the time that Breeze closed down.It took months to get back and caused immense stress. My advice is DO NOT WAIT, ignore Ofgems bad advice and CHANGE NOW ! There are lots of good suppliers that are not part of the "big six". I changed to SO Energy and they are good but you choose, and keep away from the Smart Meter farce!
Ray Pow
Oct 07,2020I am surprised this company lasted as long as they have. When I was with them they always stated the correct current reading, but the previous reading shown on their bill was always lower than the real reading, so their calculation always stated a higher consumption figure. This meant you were always paying twice for the portion they had misquoted. When I brought it to their attention they adjusted that particular bill, but then carried on this fraudulent mis-stating of the previous reading, so overcharging again and again. Prison is the only remedy for such devious and deceitful actions by those in authority at this company.
Customer
Oct 07,2020All, As you are aware Tonik Energy have ceased trading today. Reading the genuine non-cover up comments in this thread it is clear that there was systemic fraud and theft being undertaken by Tonik against its customers as an act of desperation. We had £300 stolen from us and a false claim for a debt of £2,500. I saw someone had £4k stolen from their DD! As it currently stands, the appointed liquidators of Tonik can continue to pursue these "debts" Tonik Energy fraudulently claimed. The statutory directors, Suzanne Hayward, Alan Leiper and Christopher Russell are responsible for the fraud and theft of Tonik Energy as this happened under their watch. I am reporting these individuals to the police tomorrow for fraud and theft at "Action Fraud" (just Google for link as I cannot put it in the review). If you are also a victim, please do the same. The more noise made and evidence gathered of a systemic issue rather than a one off, the more likely the police are to investigate and prosecute. It also will strengthen the case for the liquidators not to pursue these fraudulent debts that have been falsely claimed by Tonik prior to it ceasing to trade.
Alan
Oct 06,2020Guess I will not be invited to the Christmas Party after all Tonik Energy (Tonik Energy Ltd) is ceasing to trade. Ofgem, the energy regulator, is appointing a new supplier for its customers. Customers need not worry, their supplies are secure and domestic credit balances are protected. Ofgem’s advice is not to switch, but to sit tight and wait until they appoint a new supplier for you. This will help make sure that the process of handing customers over to a new supplier, and honouring credit balances, is as hassle free as possible for customers. Customers can find support and advice on the Ofgem website. Alternatively, If customers need additional support, they can call Citizens Advice on 0808 223 1133 or email them via their webform. Advice will also be shared on Ofgem’s twitter @ofgem and facebook channels.
Paul
Oct 06,2020I have been in dispute with tonik for 1 year !, bills ranging from £5000 to £10000! I have been paying £217 every month for gas and electric for the last 3yrs. trying to speak with them gets you no where, emails unanswered. I do not understand why they had such a high rating with trust-pilot. hopefully I can now move on with ofgem and new provider. lastly I hope senior management and directors get prosecuted for negligence and theft!
Thomas Ogden
Oct 06,2020Fantastic news today! This horrific company has ceased trading!
Melody Wright
Oct 06,2020Like others it is a shame to have to give 1 star as they have proved to be a shockingly bad company to deal with. I have been trying to resolve an issue with them since the beginning of August and after endless emails and calls I am no further forward! Emails are ignored and on trying to call them today I was advised that they are unable to take any calls and contact must be made via the website. INFURIATING!!!
Dave Carter
Oct 06,2020My experience has been ok so far, although yet to get a Bill several months in. They seem to just be holding on to my direct debit money. I thought it was worth posting about Ofgem sending them a final order this month for anyone considering going with them though.
Jeremy Morgan
Oct 06,202035 calls to this sham of a company. Took over my account from the professionsl british gas. Told me they took over illegally and took the 600 pound bill away from me because of stress. I have kidney failure and on dialysis. Please read this text and do not go with the company which are the dregs of Britain. Now they say the bill should not have been taken off me. But they paid me 30 pound compensation as they took over illegally. I have every threatening letter every phone call and I am taking this two bit company to court for stress. They promised me friday they were going to ring me today with a resolve from their accountants. But you guessed it no phone call. I would love to meet the line manager face to face. They put you on hold then lose you after an hours wait. Dregs of society. I hope that this company goes down . They might well do after my court case. Watch out and beware of these liars because hhats all they are. Liars liars liars. Please look at all the reviews and especially this one before you go with these conmen. You will have years of trouble with these and you'll never get out. I have a very strong case. Act quickly tonik your not that clever or switched on. Still awaiting fictitious phone call promise. Just read you have collapsed. I hope every one of the so called directors will never find a job again. You deserved everything your getting. Hope you read this and have plenty of sleepless night like I and all your customers have had fro. This conning company. This is the best day for tonik customers. Words cant express how happy I am Have a taster of worry directors. And sleep well ha ha
Ben Sweeney
Oct 05,2020Bought a new home and Tonik were the existing supplier had a bill from them for the 5 weeks before my new supplier kicked in for £500 for gas, Me and family were not living in the house and there was not even a boiler fitted at the house during this period so there was zero consumption during this time. Although they were waiting for agreed readings from my new supplier and had told me the account was on hold whilst in dispute they still sent threatening letters and 2 weeks later baillifs.
Peter
Oct 05,2020I tried to switch from Tonik, I was £173.45 in credit. I had a statement from them emailed to me confirming this. The very next day I received a email from a different department saying I was -£173.45 in debt !! and suggesting ways to "pay my debt". This was a tactic to block my switch which was days away. Keep away from these people, read reviews on Facebook Tonik complaints. It has happened to others.
Daniel freeth
Oct 05,2020Naughty naughty tonik, owing £8 million to ofgem! What have you been doing with all the money we have paid you. Can't claim to offer renewable energy if you can't pay your certificates to prove it. Better start looking behind the sofa, considering you are struggling to give me £400 back, you may struggle to pay this without some serious investment. Makes you wonder what ofgem do, when we are complaining about poor service, no bills and owed money they don't care, a soon as they feel it in their pockets they spring into action.
Will Plummer
Oct 05,2020The supply of energy was fine, but their customer service is terrible. I've had numerous conversations with them about the end of contract, they failed to reply to emails (having acknowledged receipt), kept sending me final reminders and then handed over the small sum in dispute over to a debt collection company. I wouldn't consider using them again and would advise you don't either.
Anne
Oct 05,2020Customer service helpful and prompt. Good range of green tariffs. Interest on credit balance
Cherie Mepham
Oct 05,2020Tonik were great when they started but are now awful. After waiting in ridiculous phone queues lasting ages the first person I spoke to tried to confuse me with lots of facts and figures completely unrelated. When I pointed out this had nothing to do with it she said she would look into it if I held on and then after a minute hung up. On calling back waiting even longer the next person told me they could see they’d taken a double payment from me in September instead of just the one but denied being paid twice in August even with bank statements in front of me clearly saying otherwise. They told me to wait on line while they checked and I said I hoped they wouldn’t hang up like last time. They became really defensive saying they couldn’t help it if their technology went wrong etc as though this was exactly what they intending. They returned ages later saying they’d just escalated it. Wouldn’t solve on phone and simply said they’d put in a message about it and I’d hear back. Others who’ve had trouble says this never happens. Shame on you Tonik. I’ve paid twice in two months and have the statements to prove it and they are denying because their ‘system’ says otherwise. Will give them a week and then taking it to the banks or OFGEM who already aren’t happy with them apparently. Aside from this there were loads of people laughing, talking loud about unrelated things and shouting on both calls and they asked me to speak up as it was quiet MY END so I had to talk really loud.
Angry Tonik Ex-Customer
Oct 05,2020At first, Tonik was good on price... but it went downhill very quickly. They increased the monthly fee without telling me (winter tariff). Then when I moved house all was fine. I was in credit - and was expecting the money to be paid and the account to be closed. Instead, they tried to charge me over £600 on my direct debit without telling me. I checked my account and saw that they had removed the metre readings I had provided - replacing them with 'industry' readings. Thus jumping from 35853 in August, to 54701 in September. I vacated the property on 1st August and informed them ahead of time, and they said they would close my account in August. So this is such a gross violation. I complained to them, providing a photo of the metre reading at the end of a tenancy. They have chosen to ignore the message and have continued to try to charge me for this erroneous reading. As such I will be complaining to Ombudsman. I would stay away from this company. I believe they are trying to obtain money in illegal means, as the company is going under.
David Scott
Oct 05,2020Don’t even think of joining this company. Their system is not geared to the individual. Ask a question and you will get an automated response that most likely has nothing to do with your question. Absolutely hopeless.
Matty
Oct 04,2020When it comes down to it, our energy suppliers are only as good as the accuracy of their invoicing and the quality of their customer support and Tonik Energy have not failed to disappoint on a very regular basis since we joined in Feb with either of these two measures. Massive overestimations used on our first bill (and by massive I mean by a factor of 20 resulting in a combined bill of £1828.71!) and despite pointing this error out and regularly providing readings (emailing pics as their system would not accept) I am still yet to get an accurate invoice. They then had the audacity to tell me that they were increasing our direct debit based on 'our usage' i.e. based on their ludicrous estimates. Only having cancelled my direct debit did we get any real attention paid to the ongoing issues and only following my refusal to re-instate the DD are we anywhere near close to an accurate invoice. Because they have ignored original readings (low-balled the readings to increase 'our usage') the invoice remains incorrect, although now much closer to resembling reality. They are yet to generate an invoice based on actual readings. We joined Tonik based on their green credentials, however, had I anticipated their customer service to be as poor and unresponsive as it has turned out to be I would not have considered switching to them. I still await an apology from them for the debacle.
Derek Paul Bell
Oct 04,2020Completely satisfied with this provider and very competitive on price. I have no complaints and I have recently renewed my contract at a reduced price.
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Luke
Oct 08,2020Fabulous news Tonik have gone under, totally deserved. I’m up todate with my bills and nearly £400 in credit. I don’t Trust this company with my DD information so I cancelled last night. This morning an email arrived stating they will charge me more and the agreed rates and my account is over £300 in debit! Absolutely joke of an company.