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Reviews 770
Kel B
Oct 19,2020Tonik have been the worst energy company I've ever been with. No customer service. No information on my portal or proof of what I've paid for. Didn't get any final bill, they just took nearly £200 out of my account with no proof of my usage, no warning or letter to say what my final bill was. Terrible company who just take whatever money they like and ignore your emails or any form of communication you attempt to make. Surely it's not legal to just take a load of money out of someone's account without informing them in anyway or providing proof. Also in these covid times money is tight but Tonik obviously not bothered. Most unhelpful company I've dealt with regarding energy suppliers. Avoid people.
Katrina
Oct 18,2020They have gone bust but still owe me money which I will never get returned, I think. The staff were disgusting, rude and there command of the English language was rubbish. I could bare understand what they were saying... terrible company; I’m glad they are gone despite owing me money
Aanusha
Oct 16,2020Atrocious bills, and then they went and increased my direct debit amount (to 128 freakin' pounds). In September, I owed them around 20 pounds, then they went bust, and still took 128 pounds from my bank accout - now they owe me 108 pounds that I'll probably never get back. No prior warnings, or even an option to switch well in advance. Now it's either: keep waiting to be transferred to Scottish Power (a company I've read poor reviews about and don't want to use as a result) so they can (maaaybe) refund me, or be okay with losing any chances of getting my money back.
Matt Hall
Oct 16,2020The current energy regulation is an absolute farce. Once again we have customers facing months and possibly years of arguing in order to try to get money back or promises fulfilled. It is an absolute disgrace, overseen by this government, and previous ones. Tonik customers MUST Cancel any Direct Debit payments to Tonik. A company in administration should NOT be taking more money from customers. Take meter readings, including photographs of meters. Even if you have a 'smart' meter as few suppliers can actually read them! Find a new supplier or their own choosing IMMEDIATELY. The firm appointed, Scottish Power, has given no information about the tariff that Tonik customers will endure until they move.
Mrs Neelam Negi
Oct 15,2020Very happy with tonic easy to communicate And easy to Handel online accounts
Moni
Oct 15,2020After 9 months of problems with Tonik over incorrect billing and the fact that they continued to bill me after I switched to another energy supplier, I finally took my case to the Energy Ombudsman in September. However I've just received notification from the Ombudsman that they can't pursue my case because Tonik has ceased trading. Tonik's bosses have run off with my money and I can do nothing about it, and I must be one of many. They have got off scot free. Totally disgusted.
Vit
Oct 15,2020Fcukin scums, charged me 700 pound on top of what i paid, basically twice tariff for the half of year, basta rd s, and now they gone when investigation lasted for the year plus put me on +12 pound on dd fcuking morals, i hope their kids will get it all back.
PassedSellbyDate
Oct 14,2020The glut of 5 star reviews after this company went to the wall last week needs to be investigated and Trustpilot should make a statement to protect their credibility!
Bee
Oct 14,2020Pathetic lack of customer service and competence.
No name
Oct 14,2020No communication !
Derek Bury Lancs
Oct 14,2020good sorry they have gone
Cheryl
Oct 13,2020Very easy to do business with.
Veronica Maddock
Oct 13,2020i WANTED TO KEEP DEALING WITH TONIK SO THEY HELPED ME TO BE ABLE TO DO SO. , THANKYOU..
Mrs Deborah Wilkes
Oct 13,2020Very satisfied,always get a reminder to read metres,very polite
Wendy V
Oct 13,2020I have just renewed my contract with Tonik Energy as have been totally satisfied with their efficient service and good price. Highly recommend this renewable energy company.
Robert Leishman
Oct 13,2020No problems, plus prompt and clear phone line answers to the rare few queries that I had
Wendy
Oct 13,2020I thought Tonik were great. They were always helpful when I spoke on the phone. I am very sorry you have had to cease trading.
Grace and Dan
Oct 13,2020Happy with tonik, been with them a few years. Good price and most of it is done online. When I have needed to call they have been friendly and helpful
MattC
Oct 13,2020I didn't have any issues with my energy company prior to Tonik going bust - they regularly would upgrade me to their cheapest tariffs meaning I didn't have to switch every year and customer service were always good. However they then sadly went bust but continued to take payments from me. While I feel for all their staff and their families, you would have thought a courtesy e-mail would have gone out advising customers to cancel their direct debits. I was already in credit so why did they not freeze the direct debit? I know the money will be refunded eventually, but that's money I don't have to spare right now. I will be weary of doing business with a smaller energy company in future and may pay a bit more in future for piece of mind.
Alex P
Oct 21,2020Good up to the point they went bust