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Reviews 770
Susan Gilberthorpe
Oct 13,2020Tonik Easy efficient
Carole Fiddy
Oct 13,2020Really pleased with tonik excellent customer service good pricing an easy to use web site.
Angela Pleasants
Oct 12,2020This company offers good value for gas and electric and submitting readings is easy and painless. Excellent service.
Jane Mailey
Oct 12,2020I rang because my contract had expired by one week. The waiting on the phone took over an hour, but I was determined to sort this , get a new and hopefully better deal than I had before. I had done a bit of a price comparison with octopus energy , it was going to be more expensive with them. After a two hour wait, I was put through to a very polite and helpful person. The call did not feel rushed. A new price was discussed, which was much less than I was paying. The process was easy and pleasant, and I was sent an email to confirm the new contract.
Bob Bailey
Oct 12,2020Appalling. There have been several problems with my account. I raised a formal complaint on the 26 Sept, and have had no response yet
StandingMan
Oct 12,2020Fantastic green tariff fixed for 1 year...so a real shame the company ceased trading the same month due to outstanding Ofgem RO fees. - A difficult decision, but overall Tonik has fallen well short of 5* on this occasion (not even a warning given to loyal customers) after 3 trouble-free years as a customer!
RITA M
Oct 12,2020Renewed my contract, ceased trading one day later - zero stars would be more appropriate.
Customer
Oct 12,2020Finding out that your supplier has ceased to trade by accident is not what I see as good business. Renewed less than 3 weeks ago and didn’t know anything until I tried to submit my meter readings today.
Mrs McEwan
Oct 12,2020To date I’m happy with Tonik energy , a great improvement on my previous suppler
Mr. N.
Oct 12,2020They have now gone bust. Leaving customers with more expensive energy tariffs!
customer
Oct 12,2020Good service
Eddie Ingalls
Oct 11,2020People remember - your new supplier should have access to Tonik's statements and that for you, so ask them to do an audit if, like me, you had lots of credit but now no way of proving it as yes, they have locked us out of our accounts. Do not roll over and keep demanding a full audit. If necessary, take it to the Ombudsman. I will if need be as I was £200 in credit but then Tonik sent a ridiculous bill that conveniently wiped out the £200 just before they collapsed! No more direct debit energy bills for me from now on - will get quarterly bills sent based on an official meter reading. Might cost a little more but no, no way will I ever play their 'credit' games again and be owed money by ANY energy company. They should not be allowed by law to lock us out of our accounts now. Old statements and records are ALL we need and want now.
Phil
Oct 10,2020Tonik Energy is no more except in our nightmares. I left Tonik at the end of September as I finally gave up on having an up to date account. I have not had any bills since June and am in dispute over the bulk billing they produced months after they resumed billing. What was the point in asking us to provide readings if they don't use them. Their habit of removing my readings. confirmed by a photo of the meter, and inserting their readings instead. Fraud or incompetence. You decide. For several years I have only downloaded the final bill from a supplier but I now have no record of my statements as we have been locked out of our accounts. Following this fiasco, I'm going to print and save my monthly bills or perhaps pay for bills to be sent to me. Not good for the environment, especially as each bill covers several pages, but I must protect myself against fraud or incompetence.
Ak
Oct 10,2020I hope the owner of this evil company end up in hell. I registered with them ages ago and they charged me so much it reach a point where I lost truck of my bills as the smart meter display a different amount and they were collecting higher amount. At the end I left them and join EBS energy. Before the switch they were asking for a lot of money again to close the account but I already made thst payment myself on their website. At the end I just settle the balance to get them off my back. After 4 months of not being with Tonic energy they reinstalled direct debit on my account and collected 191. How lucky I was to realise this then it has become impossible to contact them to get my money back and it was my bank that dispute this and get me my money back and today they sent me this letter today stating that I have overdue payment and additional charges will be added if this is not pay to them on time providing some bank accounts details. Who should I report those criminals to please.
Chris
Oct 09,2020Seeing the ‘writing on the wall’ about Tonik’s forthcoming demise, I switched away from Tonik on 3 August 2020, giving them and my new supplier the actual gas and electricity meter readings recorded that day. Knowing Tonik’s reputation for getting things incorrect at the time of switching, I also took photos of the meters. These readings subsequently appeared on the online systems of both Tonik and the new supplier. However, on checking back on the systems two weeks later, I found that the recorded gas meter reading for 3 August was showing 100 units (hundred cubic feet) higher than the actual reading. I alerted my new supplier to this and they said that it was Tonik who had altered the recorded reading. No notice or explanation of this had been given to me by Tonik. With my photographic evidence, my new supplier immediately started a formal dispute over the reading with Tonik. To my knowledge, this had not been resolved at the time (6 October) that Tonik ceased trading. On 3 September. Tonik issued a final energy statement for my account. This used the incorrect gas meter reading which they had substituted for my correct reading and meant that they were taking around £100 more from me than was owing to them. To me, this was further evidence of their incompetent, or worse, billing behaviour that has been apparent in many reviews on this website (and on posts on other sites) throughout most of this year. On 16 September, I registered a formal complaint with Tonik asking for the error on the final statement to be corrected. Apart from an auto-acknowledgement that the complaint had been logged to my account, I have heard nothing further from them after three weeks. Again, this is further evidence of Tonik’s terrible level of customer service which has been apparent in many reviews throughout this year. And this has not been the only complaint I have registered with Tonik this year. Learning that Tonik has ceased trading, I attempted to refer the complaint to the Energy Ombudsman. However, according to its website, the Ombudsman is now not accepting new referrals relating to Tonik (nor progressing existing referrals). Possibly this will change when a Supplier of Last Resort and an administrator have been appointed but I suspect I (and perhaps many other former Tonik customers) will have to accept that we have lost money as a result of Tonik’s seemingly dubious practices. The serious question remains of Ofgem’s role in this debacle. There has been clear evidence through much of this year (following Tonik’s billing system ‘upgrade’ in January) of seriously defective billing and appalling customer service which surely should have been sufficient grounds to withdraw Tonik’s licence to trade in energy markets. Yet there would appear to have been no action from Ofgem until Tonik announced it was ceasing to trade. Surely, as consumers, we should expect better of an industry regulator. Perhaps we should be writing to our MPs about this?
J Patel
Oct 09,2020Started off well when first joined years ago. But nothing but trouble the few years. Unanswered multiple email, rubbish online account system, poor customer service. If I could give no stars I would. Had a feeling they would shut down so switched early September. However the thieves owe me £800 in credit, managed to get £199 in credit back when phoning them - which was a struggle - but they insisted the remaining needs to be authorised by their billing department, obvious stalling. Now the fight to get the remaining credit. The founders Chris Russell, Simon Perkins, and Jim Hayward should be jailed for incompetence and the stress they cause thousands of customers.
P. Briant
Oct 09,2020Great supplier in all ways.
Colin Hall
Oct 09,2020i have been with tonik for quiye a while, over the last 9-12 months i have been having trouble with them accepting my online readings,anyway i ended up with nearly £800 in credit, all the time they were saying they are unable to fix my balance,then after about 6 months advised me to go to the ombudsman, which i did, after the initial investigation, lo and behold Tonik 'fixed ' it and i ended up being £56 in credit, this is bearing in mind my payments were £38 a month,and only twice did i use more than this, so i topped it up from my bank account, but they still insisted on increasing my payment to £58 a month,i am over 70 so this became quite stressful for me,as far as i can calculate if i used £38 a month x 12 that equates to £456 ,even if i used the maximum of £58 x 12 that still only comes to £696, but as i hardly use gas,and electric is just for tv and lights ,none of these figures come close to what they say i owed them, they have literally 'cooked the books' i believe HAVE THEY REALLY GONE BUST ?
ladylady
Oct 08,2020Cannot access their website to see my account details anymore. Seems to have ceased trading.
Patricia Worthing
Oct 13,2020Regular and timelymeter readings are actioned promptly so no complaints about being overcharged with inflated estimated readings. Real shame it's stopped trading.