To leave a review you need to be logged in
Reviews 410
tomas
Aug 19,2019Great support from Annabelle helping me out to sort out my blocked account. Very prompt response
Vito
Aug 19,2019All was good. Communication was perfect and very fast replies. Just a small issue that I have had a fraud and TranUnion couldn't do nothing to "protect" me. I think is the system which is completely wrong...
Howard Anthony Christopher Snook
Aug 19,2019After months of trying to get a Credit Report from various companies, TransUnion UK replied immediately to my enquiry. Trudy understood the problem I was having and sent me a Credit Report within days as well as the offer of further help. Excellent service and will recommend this company to others. Thanks for everything Trudy.
MGL
Aug 13,2019Excellent app. Very clear and user-friendly. Dispute raising function is very helpful indeed. Fast, considered and detailed response from the Customer Care Team too. Amelia has been particularly responsive and helpful. Thank you. It is for these reasons that I have recommended the Credit Monitor app to my support worker at a DV support agency. I think it is the perfect app for assisting survivors of financial abuse in rebuilding their credit score in an easily accessible way. This type of assistance is crucial to achieving and maintaining financial independence and ongoing recovery. Thank you.
Sun Shine
Aug 13,2019I raised a dispute to be removed from an associate and I was extremely impressed at the speed in which it was dealt with by the consumer team. This is a customer service at its highest standards. Thank you team for such an efficient Service.
Suzanne Lycett
Aug 13,2019I raised a dispute against an association on my credit file which was dealt with swiftly and efficiently by Trudy. Great service, thank you.
Sally-Ann Parnell
Aug 13,2019I needed a password due to being a victim of identity fraud in the past. Laura was Fantastic and got the password to me by post the very next day
Graham
Aug 13,2019I was the subject of identity theft to set up a 'ghost' insurance policy. Neveen was a great help in setting out a letter of correction with suitable text to alert those making a credit check on my account, with a request that they establish identity via a password.
Adnan Ahmed Shah
Aug 12,2019Reference BD3173255 as per previous remarks I have re sent you the email just now from same email that I have registered with at Trust pilot to your email address provided please action Regards Adnan
Janet
Aug 09,2019I don't even want to give one star. I was informed by a lender that these people have me registered as deceased! One phone call later and as a result I am informed if I want this mistake to be rectified the onus is on me. Obviously this means I will have to take time, trouble and expense to put right a mistake that is not of my making. My lender was concerned about this and actually informed me out of the blue as they were mindful of the impact this could have - if not for them I wouldn't even know.
dan
Aug 05,2019Shocking company. Disputed a number of mistakes on my credit file. Transusless rejected all of them within 24 hours. Send me emails from a noreply email address so cant respond directly. Send me a number but dont tell me what account it is regards to. Credit karma get supplied by these clowns so all the false information gets passed to them making the leg work for me double. Totally shocking company they dont dispute anything and palm people off with noreply emails. Should be shut down youre an unfit company to hold peoples future in youre hands. I wouldnt trust these with a stapler. 3rd party companies also have rules about displaying false information. There always quick to pass the buck and blame the company they get the information from when they should be doing checks to validate the informatiin they are displaying. And only displaying factual information not some made up stuff that i know nothing about.no one has given this company more than 1 star. How is this a "great" company????. Its total cr@p. Look at the reviews how many people have 1 review and its for transunion??????? I dont think so, im calling scam. Notice the reviews have names of agents who work at this company?. Who reviews a company like that other than people who are payed to do so or are being told what to put on the review. The reviews have more false information than my credit file i didnt think that was possable.
Dil Khela
Jul 30,2019I wrote to Call Credit almost 2 weeks ago and I am still awaiting a response. Furthermore, I then emailed them twice and still no response. I need my credit file updated asap and they are absolutely terrible with communication. Why can they not provide a contact number?!!!
Leon Lumsden
Jul 29,2019Ella went above and beyond to help me sort a serious issue with my credit file which could've taken months to rectify otherwise. If there is an employee of the month award she should win it. Ella if you read this, you deserve at least a bunch of flowers and chocolates from me. Thank you again.
William Sinclair manson
Jul 29,2019Fabulous looking credit file site.. easy to manage and nice to look at.. it is well presented and easy to get info. Well done..
Tree Hannaway
Jul 26,2019Needed to change my name after divorce a simple email later and it was sorted! Great stuff! *****
Catherine Agnihotri
Jul 23,2019I needed to put password on my credit report as I have been subject to identity fraud. Their response was excellent and I am now protected effectively. Thank you.
Andy Squires
Jul 23,2019Fast response to my email concerning my Credit file. Would Recommend them. Good service & very polite staff.
Richard Neville
Jul 23,2019I had a fraudulent loan application in my name hacked details call credit were very responsive to the problem and their security team nipped it in the bud
Ollie
Jul 20,2019Excellent customer service with fast and useful email replies. Got my credit report sorted after failing to get any reply from other credit reference agencies.
Judy Addison
Aug 20,2019Amy was very helpful, especially since I had never experienced all this before and it’s been a huge support to me.